Richer Sounds - Bath Reviews 1,476

Brilliant customer service. Helpful and knowledgeable. Myself and my family would never buy a TV from anywhere else. Highly recommend.

What an awful experience. Went in for some advice about what’s the best turntable and amp setup with a view to buying all the kit. Was left with Ben a trainee who did a great job, but was ignored by his line manager not responding to our request for help and shorthand flippant answers to what were complicated questions. Fair play Ben for giving it your best and to the other guy behind the counter - shame on you!

Tom - I have on 31st Jan sent you a comprehensive email documenting the incident in full as requested.

Great experience, staff friendly and very Knowledgeable, Tom was happy to help me set up my record player;-) Thankyou Richer sounds..;-)

Easy to order.
Good communication.
Easy pick up.
Even a car park.

Sales team were really helpful and experienced. Next day delivery

After looking on their website and comparing prices with others I decided to go with Richer sounds.
I did find the TV I was going to buy slightly cheaper on another site and contacted the telesales team they were so helpful.
They beat the other price and with the 6 year guarantee Richer Sounds gives it was easy to choose them over all the others.

Saw an item on line, Manhattan TR-4 box, and enquired re availability by email.
Super quick response and after a couple of further questions I made the purchase.
Great price, delivered 2 days after purchase date 👍
I cannot fault the quality of the service and product.
Great job Richer Sounds!!

Excellent service from Fred in the Bath store and the guys who fitted a new bracket for me

Very helpful in explaining the comparison of Denon 2800 and Sony 1000 surround sound amplifier.
Post sales support was excellent with Shaun as there had been a short technical query and error on invoice which resolved and corrected very quickly.
Thank you

I was browsing online but couldn't make up my mind about something and phoned the Bath store direct. I ended up talking to Sean who talked me through the options etc and I ended up ordering a set of speakers and stands at a great price with a great deal. Very happy in the end with my new Fyne Audio speakers

Great product at a great price. Very friendly and knowledgeable staff.

Miserable pick-up shop experience. On-line purchase; I thought it would be easy to pick up and walk home. Large box is plonked onto desk. How can I easily carry this purchase? Don't know. Could I have a bag of some description? 10p. But I don't have cash. Then, card please. But it'll cost you more than 10p to process...and I have just spent £340! A large plastic bag arrives. Then: before you leave, would you like to become a Premium customer? Would I then get a free bag or similar help to carry the purchase home? No. Then thank you for nothing, Richer Sounds. (Thought: why didn't I just get Amazon or similar to deliver the same item?)

Question from Richer Sounds for a review.
I purchased a TAGA HARMONY HTR 1000
Just before Christmas.
Had a great time using this unit,
Very pleased with performance.
CD. Vinyl. radio. all very pleased with.
Only small complaint clock display dosent stay on permanently.
could be me not reading instruction properly.
Otherwise VERY pleased with purchase
Kevern

Bought latest Sony OLED TV not only was price great but customer service second to none. Special thanks to Sean at Bristol for his help & support on a busy Sunday. I have been a customer for many years & service/kmowledge has always been great!

Very knowledgeable staff providing a great service.

Just about one of the nicest businesses to buy from. Good and relevant advice, didn’t feel pressured, got a great product with an extended warranty at no extra charge. Can’t fault it.

Delivery on day requested no damage to box item working.

Great experience as usual. Phoned up to see whether they had the TV we wanted in stock and was answered promptly by someone in the Bath shop. Ordered online and TV arrived for local pick up within a day. Very friendly staff there. TV is so far a joy too. Extra 6 year warranty is nice touch too.

Bought a TV and sound bar from the Bath store. Staff were helpful and arranged demos.