Richer Sounds - Bath Reviews 

1,547
TrustScore 5 out of 5

4.9

4A York Place, London Road, BA1 6AE Bath, GB


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Rated 5 out of 5 stars

When I enquired about availability, delivery, and warranty of a TCL 43 P7L tv the store manager said he would call me back with all the details, and he did !! This was contrary to the experience I h... See more

Company replied

Rated 5 out of 5 stars

A brilliant experience from start to finish. There Bath store had stock of the particular TV that we needed. The store manager, Tom, was super-helpful and also honoured the Richer Sounds price-beating... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Tom and Fred at Richer Sounds in Bath. I had problems with a recently purchased DVD player and they ordered and tested a replacement, ready for collection, all within 48hrs,

Company replied

Rated 5 out of 5 stars

My son and I visited the store after doing a bit of online research. Although our choices of HiFi separates we’re not in stock in the store, Tom gave us some great expert advice and steered us towards... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 4A York Place, London Road, BA1 6AE, Bath, United Kingdom

  • 0333 900 0088

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,547)

25,159 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service.

Good service and price.

23 May 2026
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Reply from Richer Sounds - Bath

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

The staff in the Bath branch were very…

The staff in the Bath branch were very knowledgeable, helpful and their approach was utterly professional.
They answered all my questions with patience and it was just a pleasure to deal with them.
Thoroughly recommended.

30 May 2026
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Reply from Richer Sounds - Bath

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great service from Richer Sounds

The agent I spoke to was very helpful and the items were speedily dispatched.They are exactly what I needed. Also good value for money.

5 June 2026
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Reply from Richer Sounds - Bath

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Excellent Service

I always use Richer Sounds for my electrical entertainment items because I have such great service. The staff are helpful and patient even though I have, thanks to my technological inadequacy, had to call them several times when setting up equipment. They also have plenty of choice and good, competitive prices.

2 June 2026
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Reply from Richer Sounds - Bath

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Sean was so helpful throughout our…

Sean was so helpful throughout our visit. He clearly really knows his stuff and gave us great advice on what to buy. Follow up has also been first class. Highly recommend Richer Sounds and Sean (although the whole team there seemed on the ball also).

4 June 2026
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Reply from Richer Sounds - Bath

Thank you for your wonderful feedback

Rated 5 out of 5 stars

A real buying experience

The price was right, the tv quality picture and sound great and the small 48 in screen size suits our viewing situation perfectly. Exceptional staff at sales team , friendly and efficient .

3 June 2026
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Reply from Richer Sounds - Bath

Thank you for your 5 star review!

Rated 5 out of 5 stars

Great service

Hayden took the time to listen to what we wanted and answered all the questions we had.
The TV was ready when he said it would be & collection was very straight forward.
Thanks

3 June 2026
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Reply from Richer Sounds - Bath

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, friendly, knowledgeable staff. Not pushy, want you to have the system that fits your needs.

2 June 2026
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Reply from Richer Sounds - Bath

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Very helpful and knowledgable staff

Very helpful and knowledgable staff. I found what I exactly needed and wasn't persuaded to buy something else just because it was more expensive.

24 May 2026
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Reply from Richer Sounds - Bath

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Richer Sounds Bath, you don't have to visit to receive superb service.

Richer Sounds Bath, pull it out of the bag again. Although all communications were via email, Tom could not have provided a more friendly, professional and informed service, which went above and beyond and exceeded my expectations. Every interaction I have had with the Bath store has been first class, great service, great prices, with a 6 year warranty, what's not to like?

21 May 2026
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Reply from Richer Sounds - Bath

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

No problems

No problems. Smooth and simple

21 May 2026
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Reply from Richer Sounds - Bath

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Clear guidance

Clear guidance. Stuck to price quoted. All good

19 May 2026
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Reply from Richer Sounds - Bath

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Excellent service

We purchased a TV at a very competitive price. All the emails were helpful and explanatory. I spoke to Sean over the phone reference collection and he was very helpful. My husband picked up the TV with no problems whatsoever.

11 May 2026
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Reply from Richer Sounds - Bath

Thank you for your wonderful feedback

Rated 5 out of 5 stars

I was quoted a great price over the…

I was quoted a great price over the phone and placed my order. My item arrived the next day and I had a call and email notification.
I also asked to use/borrow a Richer Sounds Head alignment protractor which was also waiting with my item for collection.
Very happy with the price and I felt that nothing was too much trouble, a very pleasant experience.

11 May 2026
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Reply from Richer Sounds - Bath

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

First class

First class ! Third time brought from Richer Sounds can not fault these guys! Always buy from them ,after sales is great to had a bit of a hicup with the order but was sorted straight away !
Freddy was on the ball when it came to the sale of the tv!
SERVICE PRICE AND STAFF
GREAT!

4 May 2026
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Reply from Richer Sounds - Bath

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Free exchange of tv after six months

I had a problem with a tv that I purchased about six months ago. I thought the problem was proberly not the tv but me not being able to set it up properly. Richer Sound said it had a software problem and I was offered another new tv of a different brand at no extra cost. I was amazed and delighted.

5 May 2026
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Reply from Richer Sounds - Bath

Thank you for your wonderful feedback

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