Richer Sounds - BathReviews 

Pleasant informative well trained staff. Good product. One item not immediately available but steps taken to arrange a convenient delivery date. Recommended.
Not their fault that DPD made a hash of the delivery.
They delivered half the order at the prearranged date and time and should have produced the other item later that day. It didn’t arrive and they arranged next day. Again no delivery. Next day took the choice to collect from local post office. Eventually it was delivered there just before the store closed. I collected it. Altogether we were prevented from going out and about for several days while we waited on delivery. I have complained about this to DPD. They described the delays as unexpected events but without elucidation. VERY POOR.

Always superb advice and a pleasure to deal with

Ordered this super Sonas beam came after 2 days! Good communication throughout. Great sound system!
Highly recommend

Email the Bath branch to ask about a 4K player. Received fast and helpful responses to my original and follow up emails. I ended up popping into branch to purchase it and they were friendly then too.

Went to Richers to get help choosing an Atmos system. Great advice from Sean led me to the Samsung Q990F soundbar, woofer & rears.
The system is brilliant! My main interest is listening to music, and I wanted to take advantage of all the classic albums that are being re-released in Atmos. Sound quality is outstanding, and the immersive experience of Atmos is revealing nuances in albums I thought I knew inside out.
Dark Side of the Moon and The Lamb Lies Down on Broadway never sounded better.
One very happy customer!

Great experience with Richer Sounds Bath. The staff are genuinely knowledgeable and helpful without being pushy. I purchased a 5.1 Bowers & Wilkins sound system along with some cables, and the whole process was smooth and well-advised. Even if something isn’t in stock, they can usually get it in by the next day, which is really convenient. Highly recommended.

Excellent service , adaptable .

I'm that worst of nightmares for retailers - a difficult customer. I make no apologies for that. I worked hard for my money and want to be sure I get good value for it.

The item I wanted to buy was quite costly so I spent some time liaising with Fred (12 years in the business, very knowledgeable, and no pressure) to justify to myself the expense. He was most helpful and in the end I decided it was the best choice. It wasn't in stock when I called in so they arranged next day delivery at no extra cost.

Once I received it, I had some follow up questions and took them up with Tom, the store manager. He was also most patient and went to some effort to provide the answers I sought.

This store provided friendly, thoughtful advice, great products and impeccable service (both pre- and post-sales). I shall be doing any future business with them whenever possible.

Richer Sounds sent my 40 year old Cyrus 1 amp back to the manufacturer for a routine service. Unfortunately when it was returned it had been damaged in transit. Both Richer Sounds and Cyrus were very helpful and generous in compensating me for the damage caused. What could have been a difficult experience was dealt with very professionally and I have no hesitation in recommending both Richer Sounds and Cyrus to others.

Excellent customer service at the Bath store, with helpful guidance that met our needs and an option of free delivery of our Denon HIFI.
Richer sounds is a tremendous organisation, where nothing is too much trouble and prices are very good across a range of items

I had a prob with my Denon 150, connecting alexa to the wi fi. Following the email with instructions given by Sean, issue was resolved. Happy with that service. Thanks.
Brian

I have just purchased a Marantz CD player. I'm very pleased with the purchase. I like Richer Sounds because they know their stuff

Helpful, efficient, knowledgeable staff. Thank you.

Went in to buy some speakers for my home hifi they were very helpful and guided me in the right direction as in what it was I needed looking forward to getting them 👌

Professional, efficient and friendly service 👍

I phoned the Bath branch to check if they had a particular radio in stock. Fred told me that they didn't but he ordered one in for me. It arrived quickly and I went to collect it - they were even happy for my nervous dog to attend. Whilst in the shop, I asked for some help with TVs which was given very patiently - considering my huge lack of knowledge! Customer service was amazing and I shopped there largely due to the culture and the business being employee-owned.

Good product - in stock at the shop
Good price
Friendly and knowledgeable staff

My Richer Sounds man worked out what was needed and between us we settled what met demands.
A couple of snags were sorted including payment requirements. All was done very swiftly.
Thanks !

excellent service with good personal contact