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3.9
6 reviews
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Unfortunately had to visit Reynolds again due to being driven into , car was returned in superb condition, again.
Nothing was to much trouble and very attentive to details, very professional handover with every question answered courteously ...thanks again...
I would not recommend using this company.
They could only offer a Skoda fabia as a courtesy car for my electric Tesla model Y and needed the car for 6 weeks due to availability of parts.
I ended up paying for an aborted delivery to collect my car because they wouldn’t wait more than 15mins as I was in a meeting at work. They drove off and then worst of all charged me without telling me as I paid the excess and VAT over the phone and when I got the receipt once the car was delivered back to me there was a £230 aborted delivery charge they never told me about when I was paying otherwise I wouldn’t have paid it.
They also expected me to collect the car but I said no because they had collected it and were an hour away from where I am based.
Argumentative chap called Gary who kept telling me I was to blame for not being contactable for 15 minutes and quoting verbal contracts at me! Rude and arrogant. I kept a screenshot of the call log on my phone to show the time line.
However when they slip the cost in without telling you there’s not much that you can do about it.
I run a business and would never talk to my clients like that.
Avoid!
Reply from REYNOLDS OF RUSHOCK LIMITED
Thank you for your feedback.
We are sorry and disappointed that you would not recommend us as our team work really hard to deliver an exeptional service.
It would not be appropriate to go into the specifics of your repair here, however we are more than happy to discuss those with you again if you wish.
However, for context, it is important to consider factors that may be at play during a repair process.
'Like for like' replacements are only 'considered' by an insurer if the claim is 'non fault' (In such cases the insurer will decide, and if agreed, provide the replacement vehicle), or where specific policy arrangements have been agreed between the insurer and their insured. Sometimes this is not the end user such as in the case of company policies.
When a claim is 'fault' if, we are asked to assist with the provision of a courtesy car, it is provided free of charge by us, not by an insurer.
With regard to undriveable vehicles, when specialist independant recovery agents are appointed, if an appointment is not kept and contact cannot be made they will make an aborted charge. Payment for this has to be agreed before they will attend again.
Redelivery requirements following repair can depend upon the insurer instructions to us. However FOC redelivery was made to meet a specific time request.
Unfortunately many manufacturers can and do experience parts delays - if a vehicle is still driveable it will be booked in to coincide with the parts delivery. However, where a vehicle is recovered undriveable, an estimate is compiled, authority granted by the insurer and then parts can be ordered, manufacturer back ordered situations may then occur which, unfortunately can then cause delays.
Very professional, communication superb and an excellent repair completed to time. Truest a high quality company! Thank you
Had my car repaired after someone hit the rear of it. The work was outstanding. Team there are very professional and I will recommend anyone to use them. Great work Gary top job. Thankyou
Excellent service. They repaired some body damage on my car and did an absolutely top quality job of work, my car looked brand new afterwards. With their superb customer service I would recommend this company to anyone.
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