Very good and peace of mind using Revolut.convenient, practical, can safe points and a money safer. Convenient in transfers on yourself or family and friends. It is a very serviceable system that can... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Change the way you money. Revolut is an alternative to the big banks. Think instant spending notifications, built-in budgeting, cryptocurrencies and the ability to spend and transfer money globally with the real exchange rate.
Contact info
30 S Colonnade, London E14 5HX, United Kingdom
- www.revolut.com
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect app
Great service
May use AI-assist with repliesRead more
Never had this problem with any other…
Never had this problem with any other bank....
On 8 July 2026, I sent three payments totalling €2,492.98 to the wrong Revolut user after Revolut displayed a person with a similar name through its internal transfer system.
This was not a normal bank transfer where I entered an IBAN and received an IBAN-name check. Revolut showed the recipient inside its own app, while no IBAN or sufficient identifying information was visible for me to verify the person properly.
I reported the issue immediately. Revolut confirmed that the recipient received the money and that they contacted the recipient three times. The recipient still did not return the funds.
Despite this, Revolut has failed to provide a proper solution, a clear technical explanation or reimbursement. I am still waiting for answers about why this person was suggested, what information was shown before payment and why no extra verification took place for three transfers totalling €2,492.98.
For a financial app, the recipient verification and recovery process has been deeply disappointing. I expect Revolut to investigate its own payment interface, take responsibility where appropriate and help recover my money.

Reply from Revolut
Avoid - not a trustworthy company, awful customer service
I had a Revolut card about ten years ago that I stopped using pretty quickly after a stressful experience with their system outages. I have been trying to remove myself as a customer ever since and they just ignore my requests. Now they have created a bank account in my name, ignoring numerous requests that they desist and delete my details. I find it shocking the company thinks it is OK to automatically create bank accounts without allowing people to opt out. The customer service is abysmal. Not a trustworthy place to put your money.

Reply from Revolut
Went to Egypt with this card
Went to Egypt with this card. It was invaluable. I then went to Holland to visit family and the card worked really well. I would recommend this card to anyone travelling abroad
its great and very affordable to use
Excellent.
Works very well
Works very well, particularly abroad where I can pay in the local curency and keep track of my expenses. Also tried their eSIM option which worked very well and can be toppped up if needed. Overall I'm well pleased both at home and abroad. No complaints so far.
Love the app and all the features
Love the app and all the features. A lot of benefits on both the free version and the premium plans.
2 years with Revolut no complains
I am using Revolut almost two years, now problems at all... App runing well, service also!
Great facilities and services
Great facilities and services and the App is very easy to use. The currency switching is very easy and offers good exchange rates
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







