Revital Reviews 

6,313
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find placing orders quite simple and often appreciate the wide variety of products available, great prices, and fast delivery times across multiple purchases. Many people also point out that items typically arrive safely packed in secure conditions and consistently meet their daily health needs. However, some reviewers were not happy with severely delayed orders, long waiting periods, and a complete lack of response from customer support teams. Some consumers additionally noted receiving incomplete shipments with missing items, leaving buyers waiting for weeks without any proper explanation or timely resolution.

What people talk about most

Order

Customers had negative experiences with order fulfillment, noting severe delays and unfulfilled items.... See more

Product

Reviewers highlight ambiguous aspects of product availability and delivery, reflecting a wide range of... See more

Response time

Reviewers express strong frustration and dissatisfaction regarding the response time. Consumers consistently... See more

Delivery service

Users describe ambiguous interactions with delivery service, reflecting a wide split in customer experiences.... See more

Customer communications

Consumers express deep frustration and dissatisfaction regarding contact attempts. Reviewers consistently... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I expected this to be a cream and was disappointed that it was more a lotion since I purchased it last.

Company replied

Rated 3 out of 5 stars

It’s okay although not what I expected and so far has made no difference.

Company replied

Rated 4 out of 5 stars

Very good product and service. Item was appropriately packed as needed kept cool while on posting way

Rated 4 out of 5 stars

There are times when one cannot see any selection on the shelves. Sometimes I order supplements, I am not messaged to collect them if they are ready, only by my input stopping at the shop.


Company details

  1. Vitamin and Supplements Store
  2. Fitness and Nutrition Service
  3. Wellness Center

Written by the company

We are on a mission to make lives healthier and happier. Here at Revital, we understand how important your everyday habits, diet and lifestyle choices are to your health. Our vision is not about creating a ‘new you’, but to help you be the best you can possibly be. We have over 30 years of experience delivering on this vision and look forward to the next 30.


Contact info

3.3

Average

TrustScore 3.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 27% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(6,313)

103 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Appaulling

Appaulling. I have been waiting for my order since 3rd January 2025 and still waiting.
I have been send a tracking number that does not work?

17 January 2025
Unprompted review
Rated 1 out of 5 stars

Horrible customer service

Horrible customer service! My expensive probiotics were left outside my doorstep and a few hours later when I got back of course were not there! As proof of delivery, they sent me a picture of my parcel OUTSIDE my door. What the hell? No second attempt, no note, no trying at my neighbours. And now they are ignoring my request. AVOID

16 January 2025
Unprompted review
Rated 5 out of 5 stars

Easy

Easy ordering, great range and value, fast delivery. All good.

20 November 2024
Rated 1 out of 5 stars

This Company doesn’t really warrant a…

This Company doesn’t really warrant a 1* to be honest . I placed an order in Dec and still waiting for it to arrive. They’re ignoring my email request for a refund and their landline is not being answered. I’m now awaiting for my bank to investigate for a refund.

27 December 2024
Unprompted review
Rated 1 out of 5 stars

Revital are a nightmare!!

My order of gall plus made on the 24th of January 2024 did not arrive after nearly 3 weeks. I tried contacting them a number of times with no reply. I posted a review on Trustpilot about Revital and got an email the next day to say my order was on the way. Clearly it had not even been dispatched at that point. Five days later when it finally arrived there was only half of my order with a note to day the other tablets would be with me in a couple of days. Unsurprisingly they have never arrived. I contacted them again and got a message back to say the tablets are out of stock and I would be refunded for the missing half of my order. 10 days later no refund. I have sent them a number of messages and they have stopped replying again. Needless to say this was my first purchase with Revital and I will never deal with them again. As it stands I have last around £17.00. Please be wary of this company as they have caused me no end of stress and loss of hard earned money!!

24 December 2024
Unprompted review
Rated 1 out of 5 stars

Terrible customer care

Terrible customer care! My order hasn't arrived and when I ring Revital no-one ever picks up. I've written numerous emails and never received a reply. I will never order from them again.

16 December 2024
Unprompted review
Rated 1 out of 5 stars

Be Warned!

Ordered product on 13th December, money has been taken from account but still no sign of product or dispatch notice.
No reply to emails or phone number provided for customer service.
Be warned! Do not use this scam company !

7 January 2025
Unprompted review
Rated 1 out of 5 stars

I placed my order with them on 30th…

I placed my order with them on 30th December 2024 & received an email saying there was a delay in sending it. As of this date 6th January 2025 I have had no further contact from them. I wish I had read the Trust Pilot reviews first as many people are having this same experience, customer services never answer the phone, & no one replies to emails. Beware, this company does not deserve your business.

30 December 2024
Unprompted review
Rated 1 out of 5 stars

If you are lucky to read this before…

If you are lucky to read this before placing an order, I would strongly advise that you don’t!

I placed an order on the 10 December 2024, and have not received my order!

I have sent several emails and called the 0800 number, no response to emails and the phone just rings out!

Extremely disappointed and just a refund!

10 December 2024
Unprompted review
Rated 1 out of 5 stars

NEVER shopping here again

Two months and still no vitamins or refund.

I ordered some vitamins two months ago, and Revital said that the delivery company left them in my bin, but made no communication with me on this. On the website it just said it was ready for delivery.

The lack of communication has resulted in my vitamins being taken away by bin men, and I have received no refund for this.

This is deeply unfair.

Never will use Revital again.

18 November 2024
Unprompted review
Rated 1 out of 5 stars

Scammed like many others

Haven’t received my medicine which I needed urgently. Company doesn’t reply to emails. No other way of contacting them. Looking at Trust Pilot this is happening to all recent customers. Disgraceful to take money for medicine before Christmas and leave sick people without their medicine or a refund.

22 December 2024
Unprompted review
Rated 1 out of 5 stars

I ordered my things few weeks and still…

I ordered my things few weeks and still I didn’t get it
After one week I’ve got an email with apologies bc is busy time and my order can be late ok I understood but after nothing I try to contact with customer service two or three time about my things and nothing I need to continue my pills for three months I was looking for in shop I bought one but I can get more if I knew that will be problem I would not order it
Still I don’t know what with my order so maybe here someone will read it and explain me
Thank you
Ps still didn’t receive nothing still no contact still im waiting… I report to my bank about refund but they can’t contact with Revital so from now I lost my money my time and continue to take my pills …

10 December 2024
Unprompted review

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