The high speed return of my recorded mp3 as written transcipt made my job so much more fluid-my interlocutor tended to blab like an Adderal laddie so taping him I caught the yappity yap and minutes ha... See more
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See what reviewers are saying
Very easy to use way to record all kinds of conversations and situations. Makes it much easier to keep my head up and my eyes & ears engaging with my clients rather than taking notes while trying to... See more
I have done freelance transcription with Rev.com for years. Sadly, I've found the audio files available to claim are decreasing in audibility over the last few months, despite the fact that I've downl... See more
Can't cancel my subscription. I want a refund. Can't even call to talk to anyone. I never signed up for the subscription in the first place.
Company details
Written by the company
Digital evidence has grown 10–100x in the last decade — body-worn cameras on every officer, dash cams on every car, smartphones and doorbells recording every incident, and hours of 911, jail calls, and interviews in every case. But legal and law enforcement teams have not grown 10–100x with it, making it impossible to fully review cases with the time and staff available. Rev is the only economic way to keep pace. Our platform combines industry-leading speech recognition with AI that cites its sources, so every result is accurate, verifiable, and tied directly to the original file. We keep humans firmly in control — AI never replaces judgment, it supports it — giving legal and law enforcement professionals the clarity and time they need to make fair, informed decisions. And when precision matters most, optional human review adds an extra layer of assurance. Built with strict security protocols (CJIS, HIPAA, and SOC2) and zero data sharing with third party LLMs, Rev helps teams find the truth faster, move cases forward with confidence, and spend less of their lives stuck in playback and paperwork — while keeping responsibility for judgment exactly where it belongs: with them. The bottomline: Rev delivers fewer overtime hours, fewer missed details, faster case movement, and more sustainable workloads for the people responsible for applying judgment in the moments that matter the most.
Contact info
1717 West Sixth Street Ste 310 , 78703, Austin, United States
- 888-369-0701
- support@rev.com
- www.rev.com
3.9
Great
6K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Despite what they tell you
Despite what they tell you, they will use non-English speakers for your transcript which will result in a disaster. They will then refuse to refund your money or fix the problem. If you have multiple speakers, forget it.
12 September 2023
Unprompted review
Great Experience- Fast
22 July 2023
Turnaround time is amazing and…
Turnaround time is amazing and captioning is very close to or absolutely perfect!
3 July 2023
Terrible service! Avoid at all Costs!
Terrible service which is no compliant with statutory requirements in the EU. Customer service are terrible. Basically, I requested captions and got 2 punctuation marks added for a cost of EUR 82. Wouldn't provide a refund so suing them now and reporting them to the relevant consumer protection body. See you in Court! Avoid at all costs and I say that as a first time and never again user!
21 June 2023
Unprompted review
Better communication needed between Rev…
Better communication needed between Rev and customer when something goes wrong (the first captions were, I found out later, unusable) - not just messaging with 'another 3 hours, definitely within 4 hours' and so which keeps people hanging on. Better to more clearly display the fast track option on the website as easy to miss.
8 June 2023
A time consuming process that bore no…
A time consuming process that bore no results I can find.
I'd like a refund.
7 June 2023
I Love Rev.com
I love rev.com for the quick turnaround times and ease of uploading to site, as well as ease of editing transcripts and cc files on the site.
6 June 2023
Captions were dialed.
30 May 2023
No reminder for charges
No reminder of charges being made before they happen. As others have said, most respectful companies give you a heads up a few days before or will honour a refund if you’re not genuinely using their service.
Not a chance here. Customer service people use their terms of service as an excuse and say their hands are tied, which is not true.
Such a scam and would recommend people to use other providers - there are many out there these days!
4 June 2023
Unprompted review
No service and no refund. Bad company
Very bad company as their policy is to keep money from users who never made use of their service. Within the trial you get billed and then there is no refund so they make money from busy people.
22 May 2023
Unprompted review
Great service
Great service, quick, and they communicate very well with clients. I would recommend for sure.
22 April 2023
experience company
19 April 2023
Nothing to be wrong this time
Nothing to be wrong this time . This company will improve through honesty and faithfulness
21 April 2023
Unprompted review
Wonderful website I l
1 January 2023
Unprompted review
There was no understanding and empathy…
There was no understanding and empathy for the situation despite not using the services I had to pay. In addition, communication is slow and incomplete.
14 March 2023
Unprompted review
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