Absolutey Disgraceful !!!! I wish I had read the reviews before ringing them .DO NOT USE THE FREE TRIAL !!!!!!! They want your Credit card details and then start taking money from your account on a q... See more
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See what reviewers are saying
To many loads posted for work not available. Ie. Wincanton work that they don't even do anymore. Supposedly keep a close eye on everything I have seen hauliers on there displaying documents O'Li... See more
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After posting a bad review about them, the marketing manager sent me an email explaining why they took my money without asking, didn’t read the terms and condition, and promised me that will refund m... See more
Company replied
Beware! T&C state that subscriptions can be cancelled only by phone, not email. Is this even legal? Cancelled by phone but payments continue to be taken two months after the notice period expired. Fra... See more
Company replied
Company details
Information provided by various external sources
Returnloads.net is the UK's most active online freight exchange. Over the past few years we have seen Returnloads.net grow and evolve into one of the leading UK freight exchange websites for return loads within the transport industry. More and more businesses across the country are choosing Returnloads.net as their main marketplace for finding and exchanging haulage work and courier work. From self employed couriers looking for owner driver work all the way up to international haulage companies with thousands of vehicles, Returnloads.net has helped to improve efficiency and increase revenue whilst reducing empty running. Unlike most freight exchange websites Returnloads.net not only connects courier companies and haulage companies to freight forwarders but also connects them directly to manufacturers and commercial businesses that have haulage work available. This helps to create a much larger and more efficient network where more haulage loads, full loads and backloads are available as well as courier jobs and general van work. Our online haulage marketplace is a central portal for transport companies and the returnloads freight exchange averages 3,000 active loads, backloads and return loads every day creating thousands of opportunities for our members to find available haulage work and courier jobs.
Contact info
46a Berth, Port of Tilbury, , RM18 7HS, Tilbury, United Kingdom
- 0333 006 3288
- theadminteam@returnloads.net
- www.returnloads.net
1.8
Poor
56 reviews
Hasn’t replied to negative reviews
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I can recommend this site
25 June 2020
Unprompted review
I am satisfied, please load more Luton van jobs for me.
I have signed up to the platform on Sunday the 15th of March and today on the 17th I found my 1st customer, so that proves that the platform is efficient and can be utilised to fulfil individuals needs and requirements.
I am satisfied, please load more Luton van jobs for me.
17 March 2020
Unprompted review
Great service & very helpful delivery…
Great service & very helpful delivery driver.
13 March 2020
Unprompted review
excellent for moving our lorries round…
excellent for moving our lorries round finding them backloads reducing the amount of fresh air transported
12 March 2020
Unprompted review
Noting but lies in their replies to…
Noting but lies in their replies to customers on here. Their sales people on the phone do not mention their terms of service, they said a card was needed to verify the account, numerous times I asked about payments being taken and the man on the phone said nothing would be taken. I asked quite a few times and he gave the same answer. In the end I never even logged on as I didn’t need to use them. Money was taken which goes against what the sales guy repeatedly told me.
When I called to ask what was going on I was told I was making up what the sales guy said. I’m not the only person that has had this problem.
8 March 2020
Unprompted review
Reply from Returnloads.net
Hi Brian
Thank you for reviewing Returnloads.net. I am very sorry to hear about your experience.
If you would like to discuss this matter further please do get in touch Michele@returnloads.net.
I will be happy to review the details of your account.
Returnloads.net take customer satisfaction very seriously and so I would like to explain how this misunderstanding has come about. We certainly would not have lied to you about the terms etc.
We offer a trial of up to 14 days. To activate this trial and for the security of the existing members we take card details to perform an AVS check which cross checks name and address against that held at the bank. No payment is taken from this card during the trial period. The trial period is completely free.
Our team would have advised you that you can cancel your trial at any time before the 14th day if you do not wish to proceed with a subscription. If the account is not cancelled it will go 'live' and you will be charged £39.95 +VAT per month with a 60 days notice period required to cancel your account.
These terms and conditions are also stated in your 'Welcome' email containing your username and password and when you log into the account for the first time your are prompted to read and agree to the Terms and Conditions.
You did tick this box to say you read and agreed the Terms and conditions.
Our team would also have tried to contact you during the trial and prior to the 14th day to discuss your account and confirm if you wish to proceed. If you could not answer our calls during this time an email would have been sent to you advising that the account was due to go live and to contact us prior to the 14th day if you do not wish to proceed.
Unfortunately as I do not have your account information, I cannot see when this email was sent but if you contact me I can confirm this information.
As we heard nothing your account did go 'live' and the first months subscription was collected.
This subscription is for access to the platform irrelevant of use.
Similar to other subscription based accounts for example you would pay for a satellite TV subscription whether you watch the movies or not.
Despite all of this I will certainly be able to take a look at your account and see if there is something we can arrange that is a more favourable outcome for you. As stated above, Returnloads.net care very much about their customer's satisfaction.
Kind regards
Michele
Return Loads LLP
Helpful Service.
We have used Returnloads for just over a year now, we've had no recent issues with available loads being sold, staff have always been helpful and friendly. We value the service so far and hope it continues to improve.
13 February 2020
Unprompted review
Reply from Returnloads.net
Thank Tony! So glad to hear you are happy with the service. If there is anything you would like us to improve on don't hesitate to get in touch!
I am a new member so this is based on…
I am a new member so this is based on my experience so far.
Easy to use platform and a good service.
Suits my needs as a hauler to get the most from my business.
10 February 2020
Unprompted review
BEWARE NOT HONEST;
BEWARE NOT HONEST;
do not sign up to this company unless you have a lawyer at hand, as they advise different on the phone then their T&C's
3 February 2020
Unprompted review
Reply from Returnloads.net
Good afternoon .
I am very sorry to hear about you experience of Returnloads.net. Our customer satisfaction is extremely important to us and we will be in touch shortly to discuss your situation further to see if we can come to a more favourable resolve.
It is part of our sales procedure to confirm the terms and conditions of both the trial and the subsequent account. It will have been stated that there is no payment due during the trial period. If the account is not cancelled during this trial period then the account would become a live subscription on the 14th day, from which time we do require 60 days notice to cancel. This is stated in the Terms and Conditions of the account & trial and these are sent to you in your Welcome Email. You are also prompted to read and agree to them when you sign in for the first time.
Again I am sorry if there has been any kind of misunderstanding with regards to these terms and I will be in touch to find a more satisfactory outcome for you.
Kind regards
Michele Tedaldi
Sales & Marketing Manager 0333 006 3266
Great platform.
29 September 2019
Unprompted review
Good website for return loads
Good website for return loads. Only one criticism, too many loads remain as available when they have gone.
25 September 2019
Unprompted review
Reply from Returnloads.net
Thanks Robert. great to hear you find Returnloads useful. sorry to hear your frustration with the 'sold' loads. this is something that has been brought to our attention and as a result we have introduced the ability to report a load as sold. We also send reminders to all loaders to mark their loads as sold to try an alleviate this problem. We are hoping these functions will be useful. kind regards
Michele @returnloads.net
Nice platform
Nice platform, that offers regular loads.
The team is always happy to help if any issues arise.
25 September 2019
Unprompted review
Reply from Returnloads.net
Thanks Andrea! Happy to be of service!
As always
As always - Amazing service and able to guarantee my deliveries
27 August 2019
Unprompted review
I am enjoying the website but it would…
I am enjoying the website but it would be good if the jobs are removed when they are gone as there seem to be loads that are not and its a waste of time phoning everyone
27 August 2019
Unprompted review
Reply from Returnloads.net
Good afternoon!
You spoke, we listened!
Our latest development sends automatic emails to members in which they are reminded to mark their loads as sold throughout the day. Also, it is now possible to report a load as sold to us at the Admin Team who will then contact the member to remove.
We are hoping that this will cut down the number of sold loads being advertised and save everyone time.
Hope you like the new addition!
Regards
The Admin Team
Returnloads.net
Excellent service.
23 August 2019
Unprompted review
We have used Returnloads a number of…
We have used Returnloads a number of times and found them efficient and reliable.
With the last consignment I, rather stupidly, gave the wrong post code, this was dealt with in a kind manner.... I will be back.
23 August 2019
Unprompted review
I started using Returnloads.net around…
I started using Returnloads.net around a year ago after a recommendation from another company. I find the site very easy to use and straightforward to navigate but the most important thing for me is that I get my loads covered quickly at a fair price.
23 August 2019
Unprompted review
Didn’t want to buy anything
After posting a bad review about them, the marketing manager sent me an email explaining why they took my money without asking, didn’t read the terms and condition, and promised me that will refund my money.
They did so, after all they are not so bad.
19 August 2019
Unprompted review
Reply from Returnloads.net
Dear Catalin.
We are very sorry to hear you are unhappy with the service offered by Returnloads.net. Unfortunately as you did not contact us we were unaware you had problems finding work for your van. Returnloads.net can never guarantee work to any one member as the type and area of loads changes throughout the day.
The team here at Returnloads.net are always happy to help set notifications on accounts so you see these jobs as soon as they are live.
having looked at your account I can see the payment was taken on the 14th day of your trial as advised when you set the account up. As we didn't hear from you the account transferred to a live account on the 14th day as per the Terms and Conditions of the account.
You are advised on this when you speak to the membership team and also when you log into your account for the first time you are prompted to read the Terms and Conditions and agree to them before proceeding.
I will be contacting you privately to see if there is something we can do that will make this a more satisfactory outcome for you.
Kind regards
Michele
Returnloads.net
Following on from this review a refund was issued as a gesture of good will. Unfortunately this was the first we had heard about Catalin's dissatisfaction and so we were not able to act previously. (When activating a Free Trial of Returnloads.net all the Terms and Conditions are clearly stated on numerous occasions which state clearly the trial must be cancelled before the 14th day (not 10th) or the first subscription payment is payable. ) Customer satisfaction is very important to Returnloads.net and we hope this has been a more favourable outcome.
Great website great way to meet new…
Great website great way to meet new hauliers and customer
19 July 2019
Unprompted review
A great site for finding backloads
A great site for finding backloads, good value and fast. We've been using it for years.
17 July 2019
Unprompted review
new site which I use to keep me loaded…
new site which I use to keep me loaded - whereas in the past i used to quite often come back empty.
Cost me a lot more in fuel which i can now recover -even earn from. Recommended
17 July 2019
Unprompted review
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