ResumeNerd Reviews 1,333

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers praise the user experience, finding the resume building tools easy to use and self-explanatory. Many people appreciate the professional-looking resumes they were able to create quickly, often leading to job interviews and new employment opportunities. The service is frequently described as helpful, with users noting the great templates and suggestions provided. However, some customers also noted significant issues with subscriptions and payments. Many people reported concerns regarding automatic enrollment in monthly subscriptions and recurring charges. Reviewers expressed frustration with managing their subscriptions and difficulties canceling them, with some customers expressing dissatisfaction with the company's billing practices.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, consistently praising the platform's ease of use and... See more

Subscription

Customers express significant dissatisfaction with the subscription process, often feeling misled by trial... See more

Service

People report ambiguous experiences with service. Many customers praise the service, highlighting its ease of... See more

Payment

Users describe negative interactions with payment, primarily due to unauthorized and recurring charges. Many... See more

Website

Reviewers mention ambiguous feedback about the website. Many customers praise the site for being easy to... See more

Based on these reviews

Rated 4 out of 5 stars

Good experience but I would like to mention that I have cancelled my subscription right after downloading my resume. My subscription cancellation date is 18th June (I have a proof of it). Please make... See more

Company replied

Rated 4 out of 5 stars

Was OK experience, quick to sort out a basic CV for a job application Was happy to pay a small amount for 2 week trial. However, it did then say after the trial period expired, I would be billed at a... See more

Company replied

Rated 4 out of 5 stars

Why are you taking money out of my account that did not authorize. After reading other reviews I found that I was automatically put on a monthly subscription that I didn’t see any email about. It i... See more

Company replied

Rated 4 out of 5 stars

My resume turned out great but I’m not working and I know I didn’t agree to pay $24 for a month of service, I think yall are great but I can afford a one time fee under $10

Company replied


Company details

  1. Resume Service

Information provided by various external sources

Easily create an out of this world resume with expert content that can be customized just for you!


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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Rated 5 out of 5 stars

ResumeNerd was completely fabulous!

ResumeNerd was completely fabulous!

I needed a résumé & cover letter for a recent position opening. I was pressed for time to get them in. I plugged in the information & this site set everything up and provided excellent suggestions.

I received positive accolades on my submissions & was hired.

27 March 2026
Unprompted review
ResumeNerd logo

Reply from ResumeNerd

Hello,

We're happy to hear that our services helped you create your résumé and cover letter quickly. It's great to know that you received positive feedback and were hired! Thank you for sharing your experience.

Rated 5 out of 5 stars

My experience with Resume is always…

My experience with Resume is always good. I have accepted my long term job with the the help of Resume nerd , thank you

9 April 2026
ResumeNerd logo

Reply from ResumeNerd

Hello,

We're happy to hear that your experience with us has been consistently positive! We are glad we could help you secure your long-term job. Thank you for your feedback!

Rated 5 out of 5 stars

First place I applied after 25 years…

First place I applied after 25 years hired me! I had no resume, and with the help of ResumeNerd I was hired! Thanks :)

3 April 2026
Unprompted review
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Reply from ResumeNerd

Hello,

We're happy to hear that our services helped you secure employment after so long! We appreciate you letting us know about your experience and thank you for your feedback.

Rated 5 out of 5 stars

Excellent service

Excellent service, my resume looks professional

13 March 2026
Unprompted review
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Reply from ResumeNerd

Hello,

We're glad you feel your resume looks professional now. Thank you for your positive feedback; it means a lot to us.

Rated 5 out of 5 stars

I got a job

Because of this program. I was able to find a job in no time!!

30 March 2026
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Reply from ResumeNerd

Hello,

We're happy to hear that our program helped you quickly find employment. Thank you for sharing your wonderful experience with us!

Rated 5 out of 5 stars

I needed a quick fix to upgrade my…

I needed a quick fix to upgrade my resume. It was simple and straightforward. I hate computers and drama and this hit the nail on the head. AI improved my current resume quickly.

30 March 2026
Unprompted review
ResumeNerd logo

Reply from ResumeNerd

Hello,

We're happy to hear that our service provided a simple and effective resume upgrade! We appreciate your feedback and are glad the AI quickly improved your resume.

Rated 5 out of 5 stars

Initial Use of the App and then the…

Initial Use of the App and then the cancellation process as I no longer needed it.

30 March 2026
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Reply from ResumeNerd

Hello,

We appreciate you trying our app and are grateful for your feedback regarding your initial experience and cancellation. Thank you for your time.

Rated 4 out of 5 stars

helpful

Is a good website that makes it easy to make a professional looking resume.

27 March 2026
Unprompted review
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Reply from ResumeNerd

We're happy to hear that our website helped you create a professional resume easily. Thank you for your positive feedback; we appreciate it!

Rated 5 out of 5 stars

It was easy to understand and when I…

It was easy to understand and when I ask for help they were right there to walk me through the process.

25 March 2026
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Reply from ResumeNerd

Hello,

We're happy to hear that our platform was easy to understand. We're also glad our team was there to guide you through the process. Thanks for your feedback!

Rated 5 out of 5 stars

Simple & easy to do

Simple & easy to do. Thank you

26 March 2026
Unprompted review
ResumeNerd logo

Reply from ResumeNerd

Hello,

We're happy to hear that it was simple and easy for you. Thank you for your feedback; we appreciate it very much!

Rated 5 out of 5 stars

Excellent experience

This offers the perfect professional platform. I will always use this for my resumes.

3 March 2026
Unprompted review
ResumeNerd logo

Reply from ResumeNerd

Hello,

We're happy to hear that our platform provides the professional experience you need. Thank you for letting us know, and we appreciate your support!

Rated 5 out of 5 stars

Easy and efficient

Work well for us both
Happy days

17 March 2026
Unprompted review
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Reply from ResumeNerd

Hello ,

We're happy to hear that our product works well for you both! Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

Excellent Customer Service

About two weeks ago I needed to quickly update my resume and cover letter that I had created with ResumeNerd a few years ago. When I logged in I coulnd't find them. I called your customer service department and got the most wonderful employee (I wish I could remember his name). His customer service was impeccable!! He was professional, acted witha sense or urgency and was able to help me find me resumer and cover letter. I would highly recommend ResumeNerd to anyone that needs assistance with creating a resume and cover letter.

1 March 2026
Unprompted review
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Reply from ResumeNerd

Hello,

We're happy to hear that you had a positive experience with our customer service. We appreciate your kind words and are glad the employee was able to help you find your resume and cover letter. Thank you for recommending our services!

Rated 5 out of 5 stars

Professional and Courteous

Representative was very courteous and professional. They were able to adjust my account to make work for me long term.

13 March 2026
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Reply from ResumeNerd

Hello,

We appreciate you taking the time to share your feedback. We're happy to hear that our representative was courteous and professional and adjusted your account to suit your needs.

Rated 5 out of 5 stars

Easy to follow and I liked the big…

Easy to follow and I liked the big selection of Resume templates. It forced me into taking the first big step in doing a dreaded task: updating my resume after 10 years of retirement. Once I got going with it, it was easy!

11 March 2026
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Reply from ResumeNerd

Hello,

We're happy to hear that our resume templates were easy to follow! It's great to know that we could help you take that first step in updating your resume after retirement. Thank you for your feedback.

Rated 2 out of 5 stars

Predatory Billing & Absurd Refund Math

I’m writing this as a warning: do not trust their "no recurring billing" marketing. It’s a total bait-and-switch designed to catch you off guard.

They lure you in with a 2-week trial for $2.95, explicitly suggesting it’s a one-time thing. It isn’t. Before I knew it, that "trial" morphed into a $23.95 monthly charge.

The "customer service" experience was the final insult. After sitting on hold for 20 minutes just to speak to a human, I was told that a refund—for a charge I caught within 48 hours—would take seven business days to process. To make matters worse, they flat-out refused to return the full amount. Despite charging me $23.95 on February 28th, they claimed they would only refund $11.95.

Apparently, their policy involves keeping half your money for a service you didn't want and tried to cancel immediately. Save your money and your sanity—go with a company that actually has transparent billing practices.

2 March 2026
Unprompted review
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Reply from ResumeNerd

Hello,

We are sorry to hear that you didn't have a smooth cancellation process. We have located your account and confirmed that one of our representatives promptly canceled your subscription. We greatly appreciate your feedback, as it helps us identify and address any issues.

If your experience has improved based on your recent interaction with our Customer Service team, we would be grateful if you could consider revising your comments and rating. Your updated feedback would make a significant difference and support us in continuing to provide excellent customer service. Thank you for your understanding.

Kind regards,
Customer Service Team.

Rated 5 out of 5 stars

easy to work with and a great…

easy to work with and a great site...highly recommended!!
Clay J

2 March 2026
Unprompted review
ResumeNerd logo

Reply from ResumeNerd

Hello,

We're happy to hear that our site is easy to work with. Thank you for your recommendation; we appreciate your positive feedback!

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