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Wir bieten ein umfangreiches und veranstalterübergreifendes Programm an Lastminute- und Pauschalreisen, Hotels, Kreuzfahrten, Ferienwohnungen, Flügen, Mietwagen sowie individuellen Baustein-Produkten.
Das Online-Reiseportal
Buchen Sie Ihren Urlaub schnell und einfach unter www.restplatzboerse.com .
Außerdem verfügen wir über Webseiten in Österreich www.restplatzboerse.at und der Schweiz www.restplatzboerse.ch.
Written by the company
4.6
2K reviews
Replied to 76% of negative reviews
Typically replies within 1 week
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It was my first time to book through restplatzboerse and I was a bit skeptic but I read good reviews here and so I trusted them. I was a bit nervous and called them on the phone twice. The staff who spoke to me were both very friendly and immediately dealt with my mistake ( wrong gender for my child on my booking). Out of excitement to catch the deal, I didn't see the mistake. Thank you and looking forward to next time.
We just booked a trip... But everything is done at the highest level, so that everyone can afford to travel. Thank you all very much
Meine Mail kam als unzustellbar zurück,
----- The following addresses had permanent fatal errors -----
Eure mail Adresse
(reason: 550-5.7.1 This email was rejected because it violates our security policy)
Ebenfalls konnte ich am 31.12.2020 niemand telefonisch erreichen!
Service schaut echt anders aus!!
I used several times your services and I used to be a happy customer. Until recently. In Sept 2019 I booked a package trip to La Palma (please see TIS-ID 15179826). I was unlucky enough to book it through Neckermann Reisen, went bankrupt. That is, obviously not your fault ! Nevertheless, I got a Gutschein of 100 euro. The Gutschein is released by restplatzboerse.com and it doesn't mention the Neckermann Reisen name on it.
I made a 2nd reservation for La Palma (see TIS-ID 15364245), so in fact I payed twice for the same package, but I could not use the previous Gutschein. I received a 2nd Gutschein, released by restplatzboerse.com and it doesn't mention the FTI name on it.
I called your call-center and first they told me that "yes, the Gutschein is from restplatzboerse.com. When I mentioned the Neckermann Reise name, they said "no, the Gutschein is from Neckermann and it is not valid anymore !"
I asked: " Can I use the 2nd Gutschein (associated to FTI) in the future with any other travel agency on the restplatzboerse.com ?
Answer: Yes !
My Question: So the Gutschein is not from FTI ?
Answer: No, it is from restplatzboerse.com !
Do you see the stupidity of the answers ? When convenient, the Gutschein is from restplatzboerse.com. When not convenient, it is not !
I am not a happy customer anymore. In the future, I will contact directly your partners, FTI, etc ...
Reply from restplatzboerse.com
Dear Mr. Ovidiu Pop,
we have now spoken to our call center agent and have been able to clear up the situation. Unfortunately there was a bit of confusion over the use of the word "voucher". In the travel business this term usually refers to the travel documents provided by the operator. Therefore our agent thought that you were talking about these when you mentioned the "voucher". So: The travel documents, referred to in the industry as "voucher", you will get directly from the operator such as Neckermann or FTI. Our "Gutschein" worth 100 EUR of course comes from us. We would like to apologize for the confusion caused by the mixup of the terms. You can of course use your Gutschein for your next trip.
Best regards, your Restplatzbörse Team
Reply from restplatzboerse.com
Sehr geehrter Herr Droeschler, vielen Dank für Ihr positives Feedback. Wir wünschen Ihnen einen erholsamen Urlaub. Sonnige Grüße vom Restplatzboerse.com-Team
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