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Northampton Reptile Centre Reviews 

23,509
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,327 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast shipping times, wonderful product quality, and secure packaging that always keeps items safe. People also really appreciate the extensive range of healthy live food, tanks, and plants available for their beloved exotic pets. Some reviewers were not happy with occasional delivery delays caused by courier services taking significantly longer than expected. A few people also mentioned that frozen items or live insects occasionally arrived thawed, damaged, or deceased due to extreme hot weather conditions and extended transit times. Buyers noted that communication and tracking information could sometimes be improved to prevent missing parcels.

What people talk about most

Product

Consumers find product quality to be exceptional, highlighting top-quality items at reasonable prices.... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting the fast shipping... See more

Quality

Clients share positive opinions on quality, consistently highlighting that items and live foods are top... See more

Service

Users describe positive interactions with service, praising the fast delivery, good prices, and reliable... See more

Order

Customers had positive experiences with order, highlighting the fast shipping times, easy website navigation,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Every time I have bought something from this amazing company it has arrived promptly & in great condition, very trustworthy company & they have so much to offer, im always needing safe plants for my... See more

Company replied

Rated 5 out of 5 stars

My first order from the reptile centre…. Mealworms …. I can tell you two blackbirds, two sparrows and the occasional magpie are extremely pleased …. All mealworms thriving being fattened up vegetable... See more

Company replied

Rated 5 out of 5 stars

Just received my order of Terrarium plants from Northampton Reptiles. They are on a buy three get one free offer at the moment. What superb plants, very happy with them. Arrived extremely well... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing Found by chance. Highly recommend. Lovely site. Lots of stuff. Brilliant delivery, everything packaged really well. Thank you very much.

Company replied



Company details

  1. Reptile Store
  2. Pet Store
  3. Pet Supply Store

Northampton Reptile Centre

Written by the company

Service
Deliver a remarkable service from a knowledgeable team.
Products
Constantly improve the products.
Easy
Make it as easy to complete your purchase as possible.
Listen
Listen to our customers to find out how we can improve.

Free Next Day Delivery

On All Orders Over £79

Order before 12pm and get your order delivered for free on the next working day!* *Working days are defined as Monday to Friday. Orders are not dispatched during weekends.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

24K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(23,509)

1,298 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product

Great product, good value for money and very quick delivery

22 July 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi.

We're glad to hear that everything arrived quickly and you found it good value for money, we hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

I forgot and they saved the day

I ordered frozen rodents around midday after forgetting about it at the last feed and they were delivered the following day without drama, Rodents were excellent quality and still frozen solid, Perfect !

22 July 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Campbell.

We're glad to hear that the frozen items arrived still frozen, we hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

Fabulous

Great communication.veey quick post and daohnia very happy in pond. Fab

21 July 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Dawn.

We're glad to hear that everything arrived quickly and you are happy with our levels of communication, we hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

Well at first i was disappointed…

Well at first i was disappointed regarding my delivery but the company were so gracious and fair by sending out a replacement, which apparently is en route as we speak,

21 July 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi William.

We're sorry that there was an issue with the first order, we're hoping the replacements are perfect upon arrival.

Kind regards

Jamie

Rated 3 out of 5 stars

Next day delivery is great

Next day delivery is great. As it's a frozen product I dont feel there was enough packing. By the time it arrived the frozen CO2 had gone and the food was starting to thaw. It has happened before where I've had to discard the product

20 July 2026
Rated 5 out of 5 stars

bag of 500 standard…

I ordered a bag of 500 standard crickets which was easy to do and they were despatched on the same day and were delivered the following day. Cricket's were bagged very well in a box and we're all alive when I received them. Will use again for live reptile food.

21 July 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Leah.

We're glad to hear that everything arrived quickly and that the crickets were in a healthy condition upon arrival, we hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

First time I have used this company

First time I have used this company. Fairly priced. Very quick delivery and well packaged. Tortoise loves his new fare. Would highly recommend.

19 July 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Jill.

We're glad to hear that both you and your Tortoise are happy with your purchase and how quickly it arrived.

Kind regards

Jamie

Rated 2 out of 5 stars

Order was fast but in the box was half not what I ordered

Well my order turned up very fast what was good and my live bug was all alive but I ordered 2 different live bugs and they sent 2 of the same

19 July 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Steven

I am sorry to hear that you have received the wrong items. I have checked the order associated with this review, and it appears to be for 1 x Medium Silent Brown Crickets 8-12mm 125 pack. Would you be able to reach out to our team at sales@reptilecentre.com to let us know which order it relates to and what has been received so we can resolve this for you?

Kind Regards
Luke

Rated 5 out of 5 stars

The crickets i received were healthy

The crickets i received were healthy. Came in good packaging. Really happy with the product.

19 July 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Dean.

We're glad to hear that everything arrived in good packaging and in good health, we hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

Great service

Great service. Was well packaged and very swift dispatch. Have bought from here a few times and has always been great.

19 July 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Mr Stevens.

We're glad to hear that we provided a great service, we hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

The site was easy to use.i ordered…

The site was easy to use.i ordered something which was out of stock and was able to order a alternative at no extra cost.i was emailed promptly and my delivery was quick.
Excellent all round service.im very impressed and will happily use again.

15 July 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Tea.

We're glad to hear that we provided an excellent all round service and we hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

I ordered wrong item and the help

I ordered wrong item and the help, replies and support i received were second to none. Have since ordered correctly and delivery again, first class - highly recommend

16 July 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Ms Hewson.

We're glad to hear that we provided first class service, we hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

Great service

Great service

16 July 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Alkmund

We're glad to hear that we provided great service, we hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

Good service

Ordered a plant, delivered quickly and in good condition.

17 July 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Edwin.

We're glad to hear that the plant arrived quickly and in good condition.

Kind regards

Jamie

Rated 5 out of 5 stars

Bulbs

Purchased many products from here, Always fast delivery and good quality.

17 July 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Kevin.

We're glad to hear that everything arrives quickly and of good quality.

Kind regards

Jamie

Rated 5 out of 5 stars

Quality good from quality store.

Quality good from quality store.

Used their service multiple times for baby bird food, fast process, kept informed, and goods received promptly. Can't fault

14 July 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Tim.

We're glad to hear that we provided a great service and fast delivery, we hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

live insects for geckos

Brought some live insects for my gecko all live and well nice size but with the large insects needs more as the size doesn't match but still usable been using these guys for nearly 2 years no problems and on time delivered would recommend

16 July 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Abhilash.

We're glad to hear that everything arrives quickly and that you've had no problems with us, if there is any issues with the size please reach out to us at sales@reptilecentre.com

Kind regards

Jamie

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