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2.5

Poor

TrustScore 2.5 out of 5

8 reviews

5-star
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1-star

No history of asking for reviews

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Rated 1 out of 5 stars

Went in for screen replacement left with a non-functioning phone and charged $49 for the privilege - scandalous!!!

I would give rating of zero, but...
Took my phone in for replacement screen, but when got it home (having been charged $220), volume button was temperamental to the point of rendering the phone unusable (ghost increase in volume to max every few seconds) and the faceid was not working. Returned to store within 30 minutes and told that it was my issue as it was working when left store (clearly to wasn't)?! Offered refund, (but replaced screen with old screen) and now phone does not work at all - but then charged $49 for assessment and refused to refund full amount. AVOID - crooked practices at best... I have been charged for the technician to completely destroy the phone. No way of raising formal complaint/ addressing by higher authority. Had used Repair Mate a couple of times previously, but never again - customer lost!!!

29 January 2025
Unprompted review
Rated 1 out of 5 stars

Dishonest, avoid at all cost

Dishonest, mailed in my S21 U 512GB phone device for repair, it's without any scratches, mailed back a S21 U 128GB phone obviously it was being switched which is not the same device I had mailed in, the 128GB phone received was with full of damage/scratches everywhere on the phone and they insist it was correct, 512GB & 128GB, same?? Beware on this type of repairer.

7 August 2024
Unprompted review
Rated 1 out of 5 stars

hopeless service Fairfield Brisbane.

hopeless. I have been trying for a month to sort out on line payment as a quest. It crashes. They promise to have their software people and their accounts dept call me so I can pay but no one calls.
My tablet is sitting there not repaired.. not happy Jan..

19 July 2022
Unprompted review
Rated 5 out of 5 stars

Great service, quick repair

Sent my iPhone in by post after the screen cracked, they made the process very easy and the phone came back very quickly looking almost brand new. Would recommend to others.

28 September 2020
Unprompted review

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