RepairClinic.com Reviews 

Found part I was searching for on RepairClinic.com which is an air filter for a Honda power generator. I ordered 2 and since I placed my order before 7 PM on Thursday, July 23rd, and that it would ship that same evening as promised on their website. Since I had need for the part, I paid extra shipping fees to have the items shipped overnight. Upon completing my order and receiving my confirmation number, I noticed that the arrival date had changed to Monday, July 28th. I immediately called their 800 number and waited an hour for someone to answer my call, but no luck. In the meantime, I opened a chat session where it stated that I was 32 in line. I waited and waited finally the chat session stated that I was next, I entered my name, email address and phone number then waited and waited again. No one picked up the chat session, the chat screen cleared then started a new count down where I was back in the queue as 19 in line. Finally, someone picked up my chat session where I explained that I had paid extra to have the filters shipped overnight. The agent indicated that they only had one in stock and that the second one would ship later and arrive on Tuesday, July 28 but that the one they had in stock would ship overnight. Well the item didn't arrive overnight, instead it arrived on Monday, July 27th and low and behold, it wasn't my air filter, it was instead an electronic capacitor. I feel for the other person expecting that capacitor because I know how I feel about the service I received which nowhere near stellar in my books. Upon receiving the capacitor, I immediately call the 800 number and again waited and waited and waited. Finally, I get an agent who did not sound too thrilled to take my call. With all courtesy, I explain my situation, the agent went off to confirm my complaint by which she returned and indicated that my original part would immediately ship out. I requested a refund on my overnight shipping fees where she passed the buck to the Returns department. I asked for their number or to be transferred to them and she stated that she could not and that she did not have their number. I also asked if they want the capacitor shipped back to them and she adamantly said No. I then asked to speak to a manager and basically go the same exact response. I work in the customer service arena, have for many years and I would have to sadly rate this experience very, very low.

First time I used them I had no problem ( 1 item). Then I ordered 2 items from them. They sent the small item and charged me for the item, shipping and tax for both items and after a month and a half I had to cancel the second item due to being out of stock. Amazing I got the same part cheaper for another web site. Thanks for the rip off

They had the part I needed at a good price and were in MI, so not too far away for shipping.
Part came, but was missing 5 of the 6 screws that should have been included. I called and they sent out a complete, new pack of the part. Again, missing 5 of the 6 screws needed, but now I only needed 4 because each pack did have 1 screw.
Did an online chat and explained the problem and told them they need to open the pack and make sure all the screws are in it.
The person on the chat, Jade was her name, said she'd personally make sure that would happen and it would go out next day air.
Part came this morning and the pack had been opened and resealed. When I opened it there were all 6 six screws, plus all the other parts again.
I am satisfied with the quality of the parts. And the washing machine is up and running. However, it took a week longer than necessary because of the repair pack not containing all the necessary parts the first time. Pack should have been double-checked the first time I complained. However, I would use them again.

I ordered a dishwasher basket from the company with my model number and the photo on the website matched my basket. however they sent a different dishwasher basket and told me even though it was too small and didn't match the picture on the website I would have to pay $10 return shipping before they would refund my $24.58. I even text them a picture of their website and the basket they sent and they still refused to refund my money do not use this business ever.

Experienced the worst customer support from this company. I wish I had made my purchase from an alternative service provide. What's with the delayed delivery and no answer to inquiries?

The customer service team of this company is bad, and the parts they offer are overpriced. The delivery is also very late, and they offer no refunds if the products don't last long. Poor performance overall.

Good product, in time delivery

I ordered a hard-to-find part for my fridge and it showed up on time and well packaged. They also followed up with me to make sure I was happy with my purchase experience.