If I could give this service negative stars I would. Absolutely the most ridiculous and cumbersome process, and they actually charge you to tour their homes. This has got to be illegal. As a longtim... See more
Company replied
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See what reviewers are saying
Being able to view the homes I'm most interested in on my own timeframe. The things I dislike about the app is when it just hangs and the logo just swirls and if and/or it gives a error the messag... See more
Company replied
I'm person that like knowledgeable People when it comes to their Job and eager, help. I wanted to look at several floor plans and got exactly that. Andre' was a man with a plan help me maneuver threw... See more
Company replied
Easy to use app and no issues getting into any of the homes. Able to view houses immediately.
Company replied
Company details
Written by the company
Rently is guided by the desire to streamline leasing activity, optimize property management, and create premier resident experiences. We were born out of and revolve around innovation. What started out as a practical response to the preference of 40% of renters wanting to view properties outside of regular business hours evolved into a popular proptech solution that benefits renters and managers every day. Rently initially brought its patented self-showing technology to the market in 2011, and has since become the industry leader in self-guided tours and smart home technology. With more than 16 million self tours completed to date and tens of thousands of smart home devices deployed, Rently has the experience and product expertise to help single family and multifamily operators optimize their entire leasing lifecycle with smart home technology. The “Rently Difference” is that we offer a true end-to-end solution, with one login to control every aspect of the renter journey. Our “all-in-one” smart leasing platform automates every phase of the leasing cycle – from self touring, to move-in, to smart home residency and beyond. Rently has more than a decade of experience and has been vetted and utilized across all 50 states. We provide world-class installation support and dedicated client success teams to ensure smooth deployments and happy customers.
Contact info
6300 Wilshire Blvd, Suite 620, 90048-5208, Los Angeles, United States
- (888) 340-6340
- support@rently.com
- www.rently.com
3.5
Average
120 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 month
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Horrible horrible I hope my comment…
Horrible horrible I hope my comment will save you from a drive I drove 30 minutes out too look at a house just to find out that they switched the lock and the property manager did not update it on their end so I was not able to look inside the house waiting 40 minutes for customer service and stood outside in the cold after the number hung up on my twice . Went up the road to look at another house with this same company just for them to tell me another bull story on how I couldn’t view the property .
16 January 2026
Unprompted review
Reply from Rently
Thank you for taking the time to share your experience. We're very sorry to hear about the inconvenience you described, especially after driving to the property and waiting outside while trying to reach support. We understand how frustrating that must have been.
Access issues can occasionally occur when property details are changed or not updated in time, but we recognize that the experience you described is not what we want for prospective renters.
We would appreciate the opportunity to review what happened and see how we can help. Please reach out to our team at support@rently.com
, and we’ll be happy to look into this further.
Most ridiculous experience ever
Most ridiculous experience ever. The lockbox will just die, you won't know it, prospects will get mad b/c they drove to the house & couldn't get access. Then you tell the company & that takes forever for them to understand what you mean. Finally you will reach someone who will send you a "paddle lock" to power on the lockbox temporarily to remove it. Then the codes you get to do so won't work. So I've just been driving back & forth from my office to the home trying to remove this lockbox. The entire process has been going on for weeks. It's extremely hard to reach anyone on the phone. They are very unorganized, customer support is awful, the whole company is just awful. Check out the BBB reviews. Can't leave one on Google, wonder why??? Because they would be just as bad. I'm shocked they have 3.7 stars on here. Avoid this company unless if you want a huge headache and to waste a TON of your time!
6 January 2026
Unprompted review
Reply from Rently
We appreciate you sharing your feedback and are sorry to hear about the challenges you experienced with the lockbox and support process. Situations that affect property access can be very frustrating, and we understand the impact that can have.
We would welcome the opportunity to review what occurred and help address the issue. Please reach out to our team at support@rently.com
so we can investigate further and assist.
The errors returned doesn't help and help line doesn't answer during daytime
Being able to view the homes I'm most interested in on my own timeframe.
The things I dislike about the app is when it just hangs and the logo just swirls and if and/or it gives a error the message returned isn't the actual reason that's causing the app not to function correctly. Then I have to troubleshoot the issues myself because the AI assist doesn't help and when I called the help line the phone rang then played music for over 10 minutes before I decided to hangup and then had to rely on myself to figure out and resolve the issue myself.
2 January 2026
Unprompted review
Reply from Rently
Thank you for your feedback. While we're glad you were able to ultimately resolve the issue, we're very sorry to hear about the frustrating experience you described. The app hanging, unclear error messages, and difficulty reaching support are certainly not the experience we want for our users.
Your feedback is extremely valuable and helps us identify areas where we can improve both the app experience and our support responsiveness. If you'd be open to sharing more details, please reach out to us at support@rently.com
so our team can look into what happened and assist further.
No complaints so far
No complaints so far. Very easy to schedule self tour and to access the property. Easy instructions rec'd via text. Might be nice to talk to someone in person & I leasing is as fast & easy too because I'm ready to ,move forward with renting the house.
28 December 2025
Unprompted review
Reply from Rently
Thank you for the kind feedback! We're glad the self-tour scheduling and access process was easy and that the instructions worked well for you.
We also understand that having the option to speak with someone directly can be helpful when you're ready to move forward. The property's leasing team should be able to assist with any questions and help guide you through the next steps.
Thanks again for sharing your experience!
Horrible experience
I would give this business and app a 0 rating if I could. Tried to set up the self guided tour and was inbale
to access the apartment. Did not receive a code via text or
email to login. The apartment complex probably just lost a customer due to this process and now my id and picture are online. TERRIBLE experience and calling the leasing office and getting the Rently group was HORRIBLE.
13 December 2025
Unprompted review
Reply from Rently
The feeling is mutual! We’re so glad we could help you get through the door.
Reply from Rently
we're glad that you were able to complete the tour! Thanks for the 5-star review!
I recently completed a self-guided tour…
I recently completed a self-guided tour of a property and I was thoroughly impressed. The process was smooth and convenient, allowing me to explore the home at my own pace and take in all the details without pressure.
26 September 2025
Unprompted review
Reply from Rently
We're so glad that you had a good experience! Thank you for the 5 star review!
Unprofessional and Unreliable
Unprofessional and Unreliable
I had an incredibly frustrating experience with both Rently and Scott Properties.
I scheduled a self-guided tour of a property on Sept 23 and was told I would receive an access code just before my appointment. I arrived at the property, checked in, but never received the code. After being on hold with Rently's customer service for over 30 minutes with no answer, I left the property.
The next day Sept 24, the realtor directed me back to Rently, who claimed the issue had been fixed. Believing them, I returned for a second viewing, only to have the exact same problem—no code was sent. After calling Rently a second time, they simply told me to contact the realtor again. The lack of communication and basic functionality between these two companies is shocking.
I never got to view the property and am now moving on. If this is how disorganized and unhelpful they are during the initial viewing process, I can only imagine what it would be like to be a tenant. I definitely will not be recommending.
21 September 2025
Unprompted review
Reply from Rently
Hello Kay,
Firstly, we apologize that technical issues prevented you form viewing a home. It is also never our intention to keep anyone waiting for support, especially when you are waiting at the door.
At Rently, we have have facilitated millions of tours, by far successfully . We understand that you had a difficult experience and hope to make it right.
Unfortunately, I don't have direct details related to your interactions. I would however, like to make sure you get a refund if you were not able to self tour any properties. Please contact us directly by emailing help@rently.com. and add "Director of Support" in the subject line.
We hope to hear from and learn more from you.
Sincerely,
The Rently Team
To hard to look up house's.
22 September 2025
Unprompted review
Reply from Rently
Thank you for sharing this feedback! If you are open to it, we would love to get more context from you.We are always looking for ways to improve. Feel free to email us at support@rently.com.
property managers scam
Most property managers are using this as an scam
13 September 2025
Unprompted review
Reply from Rently
Hello Kaliq,
We're sorry to hear about your experience. We want to assure you that Rently is a legitimate service used by property managers to facilitate over 16 million self-guided tours. Our purpose is to make touring homes easy and convenient for prospective renters.
If you are encountering any issues or have had a difficult experience, we would like to help. Please email us at support@rently.com with any details about what happened. This will allow us to investigate and provide a more personalized response.
Respectfully,
The Rently Team
Reply from Rently
We're glad you've had a great experience! Thanks for the 5 star review!
Had trouble on my first walk thru
Had trouble on my first walk thru. Did not get access had to reschedule and had to call but customer service could not help. A lot of wasted time.
13 August 2025
Unprompted review
Reply from Rently
Sorry you had some difficulty, but we hope you were able to visit during your re-scheduled tour.
Just from the home to the patio and it…
Just from the home to the patio and it being so spacious and ready for the love I have to give to it 🙏🏾✨💜 thanks for letting meh view
7 August 2025
Unprompted review
Reply from Rently
Thanks for the 5 star review!
Reply from Rently
We're glad you had a good experience! Thanks for the 5 star review!
Easy to use once you get it downloaded
Easy to use once you get it downloaded
30 July 2025
Unprompted review
Reply from Rently
We're glad you had a great experience! Thanks for the 5-star review!
Reply from Rently
We strive to provide a secure and easy to use service. We're glad you had a pleasant experience. Thank you for the 5-star review!
User friendly and wish all rent homes…
User friendly and wish all rent homes used a process like this to see homes without waiting on an agent.
5 July 2025
Unprompted review
Reply from Rently
User friendly is what we always strive to be! Thank you for share your experience! We appreciate the 5-star feedback!
app not allowing renters to book self tours…
Your app not allowing renters to book self tours through the app and gain entry is unacceptable. You charge people, and they have to jump through hoops to get an entry code.
My wife and I booked and also had to call about 4 properties to tour today 3 times this week. We’re supposed to be able to tour them until 8pm today and none of the codes are working at the doors. This is extremely frustrating. I want my money back.
28 June 2025
Unprompted review
Reply from Rently
Hello Joshua,
We are sorry you faced an issue with touring these 4 properties. I do see that you submitted a case and are communicating with one of our agents. I have asked our team to escalate this on your behalf.
Our team will do their best to resolve your issue so you can continue touring.
No customer support for an urgent…
No customer support for an urgent issue. Waited for 30 minutes on the phone only to be told no representatives were available. Tried the live chat and there was no one available. Not great.
27 June 2025
Unprompted review
Reply from Rently
Hello Nathaniel,
Thank you for taking the time to share your feedback. We are so genuinely sorry to learn about the significant difficulties you faced when trying to reach our customer support for an urgent issue. A 30-minute wait followed by no representative availability, and then the same with live chat, is definitely "not great," and we completely understand your frustration.
We are taking your comments seriously and are working closely with our teams to address our staffing levels and ensure we can provide the timely support our customers deserve, especially during peak times and for urgent matters. Your feedback is incredibly valuable in helping us improve.
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