Renew Electronics Reviews 

649
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, most reviewers were let down by their experience overall. Many people reported receiving products in poor condition, often damaged, dirty, or not working as expected, with common complaints about battery life. Reviewers also frequently mentioned that the items received did not match the advertised description or grade. Customers faced significant difficulties and delays in obtaining refunds, with some experiencing outright refusal or being sent unwanted replacements instead of their money back. However, some customers also noted various problems with the delivery service, such as items arriving late, a lack of tracking details, or orders not reaching their intended recipient.

What people talk about most

Product

Customers had negative experiences with product quality, frequently receiving items that were not as... See more

Refund

Customers consistently note negative experiences with refund, with many reporting significant delays and... See more

Quality

Reviewers mention negative feedback about quality, with many reporting products in awful condition, severely... See more

Return policy

Clients share negative opinions on the return policy, with many reviewers expressing frustration over having... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers paying for express or next-day... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Probably the worst company going !!! Ordered an Apple Watch now didn’t expect anything special but for £195.00 you expect it to work well it doesn’t turn on so charged it for a day and still nothing... See more

Rated 1 out of 5 stars

Simialr to others, would give less if I could. Purchased reconditioned chromebook, pictured will all accessories. Chromebook was far from re-conditioned, scratched to bits, missing the stylus, claimed... See more

Rated 1 out of 5 stars

I'm giving it 1 star because I can't give minus numbers. Purchased a Grade B Apple Watch via Wowcher. What arrived looked like it matched the Grade C description and needed a Battery Service. No check... See more

Rated 1 out of 5 stars

Scam artists, plain and simple. They will take your money, send you broken products, and refuse to refund over all kinds of stupid reasons. Avoid like the plague. They should not be trading. I se... See more


Company details

  1. Cell Phone Store

Written by the company

All of our refurbished products have been through a rigorous testing procedure and are graded dependant upon quality. A grade stock is the best of the best operating like new without signs of use! B grade is the most popular, B grade stock will have small cosmetic marks but are a great bargain! C grade stock generally has more signs of wear however is reflected in the price. All of our stock is data wiped, factory network and un-locked meaning you can set it up as new with your current network provider!


Contact info

1.7

Bad

TrustScore 1.5 out of 5

649 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.7

All reviews

(649)

51 reviews in the last 12 months

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Rated 3 out of 5 stars

Buyer beware

I'm a repeat buyer and the first Chromebook I bought was in great shape. This second one looked like it was run over by a lorry. The ad was misleading. All I can say is once this one packs up I won't be buying from this company again .

1 August 2024
Unprompted review
Rated 3 out of 5 stars

Good isn’t that good

Quick postage and delivery. Watch was more scratched and dented than I thought would be reasonable. The battery life is at 72% capacity which again doesn’t last the day. The bargain wasn’t the bargain.

16 July 2024
Unprompted review
Rated 2 out of 5 stars

Poor quality

Although described as refurbished watch had 2 large scratches on face of it, wicker sent a copy of small print saying some blemishes should be expected , I did not expect deep scratches on face

13 July 2024
Unprompted review
Rated 5 out of 5 stars

Refurbished Chromebook…

I purchased a refurbished Chromebook which appears to be in good condition and working well the battery has 80% health and their was only one scratch on the screen launcher button. The keyboard however is US and I am in the UK.

19 July 2024
Unprompted review
Rated 1 out of 5 stars

Very Disappointed

Very Disappointed, with the product. The apple watch screen is all scratched cratched, no lead to charge the apple watch. Would never buy from you again. Tried to get a refund and return the product, no response.

4 July 2024
Unprompted review
Rated 1 out of 5 stars

Selling faulty, useless items that they don't want to refund

Bought a refurbished Dell laptop from them earlier this year. When it arrived, it could not be charged at all. I then had to send it back on my own expenses for them to check and repair. Received it back 10 days ago and guess what - the "repaired" item had exactly the same issue, could not be charged at all. Now customer service wants it to be sent back again to them on my expenses for them to "check" again. I told them no way I will waste more money on a twice received faulty item and that I want a refund NOW or they pay for the return fee.They are now playing stupid, beating around the bush not doing anything.
Shame on Wowcher to feature this shambles company on their website!

11 July 2024
Unprompted review
Rated 1 out of 5 stars

Stay clear.!

Stay clear.!! Bought a refurbished Apple Watch for my son’s birthday, watch arrived and charged but lost charge almost immediately. I contacted the company who replied quickly however stated I should charge the watch for 48hrs for it to rest. (Never heard as much rubbish in all my life) anyway I did as they suggested and still the watch was charging then within 4 mins dropping to 10%. Clearly not working.. I then have to pay the postage myself to return the faulty watch. Really disappointed with the service and the fact the watch clearly hadn’t been checked before posting. Now patiently waiting for a refund!! I would not recommend or buy from the company again,

9 July 2024
Unprompted review
Rated 2 out of 5 stars

Lack of communication

Didn’t come within the allocated time slot
When it arrived wrong appliance
Rescheduled and didn’t arrive.
Out of stock
No communication
Spoke to dean who was helpful and hopefully sorted it out
Customer services was plan rude

26 June 2024
Unprompted review
Rated 3 out of 5 stars

Delivery was fast but the product…

Delivery was fast but the product itself was poor. Extremely pixelated around the edge of the watch, I dont know how that can be sold on again. Didn’t come with a charger so had to purchase on separately. Overall very unhappy with the purchase and immediately returned it.

9 July 2024
Unprompted review
Rated 2 out of 5 stars

Don't expect too much!…

I realise that this was quite cheap but some of the keys stick and the touch screen does not always work. I hadn't realised that the Acer Chrome book does not support Microsoft word etc - it says it will open a word doc or ppt and they would then be operable in word etc - but that isn't so.
Had various dates given as to when the product would arrive - it didn't come on any of them - but time reasonable.

1 July 2024
Unprompted review

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