Reisen.de Reviews 320

TrustScore 3.5 out of 5

3.6

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Company details

  1. Travel Agency

Information provided by various external sources

Reisen clever online buchen - mit Reisen.de | Top-Angebote für Pauschalreisen, Last-Minute Reisen und Kurzreisen sowie wertvolle Tipps aus der Reise-Community.


Contact info

3.6

Average

TrustScore 3.5 out of 5

320 reviews

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Rated 1 out of 5 stars

Do not trust this company

Do not trust this company or working on their platform. On my first day of working with this company on their platform I was given three packages within my first load of orders which I managed with every single sent I had to recharge and bring my account back up to a 0 balance. As I tried to withdraw my money and my earnings for the day my withdrawal was denied by customer service. When I contacted customer service to find out why they told me congratulations the system has randomly selected you to be upgraded to the next tear up so before I come withdraw my money I now had another 10 orders to complete. As I was trying to complete the last 10 orders so I could withdraw my money the system then randomly apparently gave me another three packages. I managed to cover the first package and that took every last scent that I had to my name I then got to the second last order and I received yet another package and I received yet another package. This time I couldn't cover it so the only way for me to be able to get my money back off that platform was to borrow the funds that I needed to recharge my account to complete the last two orders. When I contacted customer service after they denied my withdrawal they told me that that was my last package that I would receive I was also told by my mentor that it was very rare to receive three packages but in saying that you could receive anywhere between one to three packages per a lot of orders. So I borrowed the funds to recharge my account from a friend who needed her funds back immediately and I got to the last order and the system again randomly apparently gave me another package. That was six packages I received within one lot of orders but this time I had no way to cover the money and bring my account back up into a zero balance to be able to finish the last order to withdraw my money and my earnings for the day. I had already decided that I was no longer going to continue doing work on this platform I simply couldn't come up with that sort of money all the time so when I received another package on my very last order I contacted customer service and I asked them if they could simply release my money I explained my situation I explained that every single centre of mine is tied up on the platform that I'm a single mum and I've got children that I need to purchase food and other things for and they simply didn't care so now I had well and truly over 3,000 tied up on this platform and they are refusing to release my money. They are in fact asking me for another 1606.60 so I could finish the last order and then withdraw my money. I simply can't come up with that sort of money nor can I trust this company enough to ask anyone else to borrow money to finish the last order as I already have one of my friends money tied up on this platform. I just want my money back that was all the savings I had to my name I'm a single mum and I have children who need things and they are steel refusing to release my money even after I explained my situation and that I have children who I need to purchase things for they simply don't care do not trust them

14 May 2024
Unprompted review
Rated 4 out of 5 stars

Reisen.de allways work for me

The only thing you have to be aware of is when you click accept and try to go back it makes your resevation, it is almost impossible to get in contact with them afterwards.
So DONT accept until you are abolutely sure everything is ok, all spelling and that you have the flight you want.

8 July 2016
Unprompted review
Reisen.de logo

Reply from Reisen.de

Hello Bo,

thank you for your positiv feedback.

Best regards your Reisen.de Team

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