I had trouble downloading BitDefender & being nagged with pop-up. I contacted ReImage and Robert L assessed my computer and said ity needed work. He hooked me up with Cindy P. and her magic wand and a... See more
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See what reviewers are saying
SCAMMERS WORST, FAKE, SCAMMERS I just opened an account and they are withdrawing $9.99 every week, there is no one you can contact, everyone who seems to work for them is fake, we are astonished how... See more
my printer was down .. i could not conduct bussiness . i called reimage and they ran several tet , the process was very involved and while watching there approach it was something id never be able to... See more
Company replied
Computer died, new (old) CPU installed but reimage not carried across. one phone call and re-image had reinstalled the programme and run it to ensure all Ok. My operator Rex was efficient and very q... See more
Company replied
Company details
Written by the company
Reimage® Limited is a world leader of internet-based system repair solutions. Our award winning PC repair software and patented technology first appeared on the market for professional users in 2007. The success of our product spurred us to further develop this powerful software and create an affordable, simple to use, solution to empower users, enabling them to repair their PCs, at home or at work, fast and at a fraction of the cost. As always, Reimage® remains as dedicated to its users as it is to its product. We are ultimately committed to our core values: Honesty & Reliability, Innovation & Simplicity. Our developers at the Reimage® R&D Center are consistently updating and improving our software, to assure compatibility with every new Windows build and Microsoft security patch, from XP to latest Microsoft supported edition of Windows OS. The highly acclaimed Reimage® PC Repair solution scans, assesses and repairs the Windows operating system improving speed and ensuring system stability, in addition to restoring settings and registry values compromised by viruses and other forms of malware. This unprecedented technology draws upon its remote online data base of over 25 million updated, authentic and pristine Microsoft files, ready to repair or replace any Windows system file to restore your PC to its full potential.
Contact info
4.1
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great Experience
Kathleen was really helpful and quickly solved my issue
18 September 2022
Unprompted review
Reply from Reimage
Hello Beatriz
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We’ll make sure we pass your kind words along to Kathleen, who we know will be delighted to read your comment.
Let us know if you still have other concerns.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051 / 1-888-546-8005
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
Nice one
I'm really grateful for your help and orientation when I'm losing way to activating my software. You was very quick on your site.
18 September 2022
Unprompted review
Reply from Reimage
Hi Type Dahan
We’re always looking for ways to improve our service and/or product, but it’s great to know that we are on the right track.
Let us know if you still have other concerns.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051 / 1-888-546-8005
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
Very helpful and patient
Very helpful and patient, especially as I am a noob with computers.
18 September 2022
Unprompted review
Reply from Reimage
Hi Mrs Christine
We can’t thank you enough for the kind words about our service. Your review means a lot to us and lets us know we’re on the right track!
Should the need arise please do not hesitate to contact us anytime.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051 / 1-888-546-8005
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
Once again Gerald has helped me
Once again Gerald has helped me. I am very happy to have him clean my computer. He is helpful and patient with old men like me.
John Sigano
18 September 2022
Unprompted review
Reply from Reimage
Hi Jack
We’re over the moon to hear that you’re happy. Gerald will be surprised once he hears this commendation.
Should the need arise please do not hesitate to contact us anytime.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051 / 1-888-546-8005
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
i haw smal disc on my computer
i haw smal disc on my computer , and reimage cant repeir the problem becose i was haw not enof space . on partition C , and iven clening my disc was crushed , so i was run my oder program adwanced system repair , but dis program remuwe , licence reimage , and , always when i haw similar problem , reimag chat suport helping my ,i am wery hapy from that and prishat , thats wy i give 5 star , thanks alot
18 September 2022
Unprompted review
Reply from Reimage
Hi Piotr,
We can’t thank you enough for the kind words about our service. Your review means a lot to us and lets us know we’re on the right track!
Should the need arise please do not hesitate to contact us anytime.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051 / 1-888-546-8005
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
Agent was well-informed
Agent was well-informed, polite and promptly supplied all the requested info.
17 September 2022
Unprompted review
Reply from Reimage
Hi Jim,
Wow, we were blown away by your positive words. Our staff will be surprised once they hear this commendation.
Should the need arise please do not hesitate to contact us anytime.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051 / 1-888-546-8005
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
Our very good experience with the reimage program and their techs
WE had enjoyed using the reimage repair since 2016 but accidentally let it expire and we were having issue with our computer so we renewed the reimage program today and the technician performed a trouble shoot scan for us and found a trojan adware in a third party programs, so reimage offered us a full remote repair and we purchased the full 3 year with the vpn protection and 24-7 technician help. The technician remotely went through everything and made double sure that we were not experiencing any of the problems now , and was communicating with us all through the process, which was very reassuring. WE would recommend this program and these techs to most anyone .
16 September 2022
Unprompted review
Reply from Reimage
Hi Gary,
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Let us know if you still have other concerns.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
Excellent job as always
16 September 2022
Unprompted review
Reply from Reimage
Hi Ferman,
We love hearing from our customers and we’re always looking for ways to improve our product and service.
Should the need arise please do not hesitate to contact us anytime.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051 / 1-888-546-8005
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
very helpful and professional
15 September 2022
Unprompted review
Reply from Reimage
Hello Tracy
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Rest assured that you will experience the same level of excellence the next time you need our help.
Let us know if you still have other concerns.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051 / 1-888-546-8005
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
Reply from Reimage
Hi Paul
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Let us know if you still have other concerns.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051 / 1-888-546-8005
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
I'm fully satisfied for what he has…
I'm fully satisfied for what he has done. He is very courteous and approachable. Thank you very much
15 September 2022
Unprompted review
Reply from Reimage
Hi Wilfredo
It is our utmost goal to leave a smile with our every customer interaction, learning that you are satisfied with our service tells us that we are doing our jobs well.
Let us know if you still have other concerns.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051 / 1-888-546-8005
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
Very helpful constructive and positive
Very helpful constructive and positive. Kathleen was great - solved the issue quickly and efficiently - many thanks happy client.
15 September 2022
Unprompted review
Reply from Reimage
Hello David,
We’re always looking for ways to improve our service and/or product, but it’s great to know that we are on the right track.
Should the need arise please do not hesitate to contact us anytime.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051 / 1-888-546-8005
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
Row has been such a great help
Row has been such a great help. We didn't finish last night and it was getting late, so he worked again tonight. Got everything fixed and gave me many helpful hints. He is a keeper and is so polite and patient with me. Thanks for fixing my machine.
14 September 2022
Unprompted review
Reply from Reimage
Hello Barbara,
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Rest assured that you will experience the same level of excellence the next time you need our help.
Should the need arise please do not hesitate to contact us anytime.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051 / 1-888-546-8005
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
I never get disapointed with the…
I never get disapointed with the kindness and readyness of the support service
15 September 2022
Unprompted review
Reply from Reimage
Hi Higuinaldo,
We love hearing from our customers and we’re always looking for ways to improve our product and service.
Should the need arise please do not hesitate to contact us anytime.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051 / 1-888-546-8005
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
Clean-up and problem solve.
The service provided by Julius from Reimage was excellent as usual. would recommend Reimage to other users.
14 September 2022
Unprompted review
Reply from Reimage
Hello Murray and Glenys!
Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Should the need arise please do not hesitate to contact us anytime.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051 / 1-888-546-8005
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
very good service
12 September 2022
Unprompted review
Reply from Reimage
Hi Neil
We can’t thank you enough for the kind words about our service. Your review means a lot to us and lets us know we’re on the right track!
Let us know if you still have other concerns.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051 / 1-888-546-8005
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
A very happy reimage software user since 2017
I have been using Reimage software since 2017. I did not know about the other services they provided until today. My computer was exceedingly slow... from startup to internet searches, printing pictures, email and/or documents, or, just about everything else you do with your computer. Many a time the computer would spit out an error message while loading up. Today I went to relicense the reimage software and had problems. Somehow, I managed to speak with a live person at the company. I hooked up with two exceptional young ladies who solved my problems, Aricel R and Cindy P. The first young lady, Aricel R, asked to connect to my computer remotely and found many problems. Those problems were caused by me downloading from the internet or improperly using software. Sensing I needed more help than she could provide at the time, she in turn spoke to me about a service Reimage provides. The service is similar to taking your computer to a Microsoft repair shop but instead they can remotely connect to your computer, diagnose problems and then fix the issues. She said she could have a technician remotely connect to my computer and fix the problems. That's where Cindy P comes in. Cindy P or whichever technician is available, takes over the computer remotely, searches the problems, resolves the issues and makes sure the computer is working correctly without issues. She diagnoses and repairs it so that it is working like new. I was so happy with the work that was done that I purchased a three- year service agreement. This service agreement will save me time, grief and trying to figure out things I know nothing about trying to get my computer running like it was new. I am so thankful these two ladies explained the issues at my level of understanding so that I could make a rational decision to employ their services. It is well worth the money they charge to have my computer running without any more problems or issues. I suggest you take a look at the services they provide and talk to one of their service people or technicians. You'll be happy in the long run.
9 September 2022
Unprompted review
Reply from Reimage
Hi Fred,
We work hard to make sure every customer receives personal attention, quick responses, and, of course only the utmost convenience.
Should the need arise please do not hesitate to contact us anytime.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051 / 1-888-546-8005
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
Excellent service
Excellent service. Thank you for your Patience with me.
9 September 2022
Unprompted review
Reply from Reimage
Hi Judson,
We work hard to make sure every customer receives personal attention, quick responses, and, of course only the utmost convenience.
Should the need arise please do not hesitate to contact us anytime.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051 / 1-888-546-8005
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
Technician very knowledgeable
Technician very knowledgeable. Easy to work with.
9 September 2022
Unprompted review
Reply from Reimage
Hi Wayne
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Rest assured that you will experience the same level of excellence the next time you need our help.
Should the need arise please do not hesitate to contact us anytime.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051 / 1-888-546-8005
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
day 1 and 2 could not activate key.
day 1 and 2 could not activate key.
I am not the most patient person, and I understand the guys were very patient, I would have hung up on me. hopefully they were all guys.
the key was missing a digit, and someone other than Joseph tried the remote thing, but I had to leave. day 3 joseph done the job, I can now scan I have a big catch up. thanks all hopefully you don't have to many customers like me, having said that will see how I go next time I am due LOL
6 September 2022
Unprompted review
Reply from Reimage
Hi Chris,
Thank you so much for your kind words. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Let us know if you still have other concerns.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051 / 1-888-546-8005
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
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