Red Gorilla Reviews 

140
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their quality, describing them as robust, well-made, and long-lasting, suitable for their intended purpose. Many appreciate the efficiency of the delivery service, noting that items arrive quickly and promptly. The company's service is also highly regarded, with people commending their swift actions and excellent communication, leading to a positive overall shopping experience. However, some customers also noted occasional issues, such as initial delivery delays or poor tracking information from the courier. Additionally, a few reviewers found that certain products, like specific forks or newer tubs, showed quality concerns such as cracking or less durable materials, and some items arrived with minor packaging damage.

What people talk about most

Product

Users describe positive interactions with product, often highlighting that items arrived quickly and were... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the quick and prompt... See more

Quality

Customers had positive experiences with quality, often describing products as great, well-made, strong, and... See more

Service

People report positive experiences with service, often highlighting the promptness and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having already owned a blue plastic fork from Red Gorilla that everyone loves using in the yard, I decided to get a red one as well. Initially, the delivery was delayed for a whole week with no attemp... See more

Rated 5 out of 5 stars

It was an easy website to use. My only negative about the product is that the design of the woodchip fork is not very good for picking up smaller nuggets of poo as the two outer prongs are shorter,... See more

Rated 5 out of 5 stars

Excellant customer service! Harriet and Helen were most helpful. Great products, use loads of them. Highly recommend. Thank you so much

Rated 5 out of 5 stars

I ordered a red plastic fork from Red Gorilla, I’ve already got a blue one, but it’s very popular in the yard so we needed another! Unfortunately the original courier didn’t make any attempt to make... See more


Company details

  1. Equipment Supplier
  2. Agricultural Product Wholesaler
  3. Construction Equipment Supplier
  4. Garden Building Supplier
  5. Stable

Written by the company

Red Gorilla is UK leader in everything plastic, from our famous Gorilla Tubs and Gorilla Plas to our Brooms and eco friendly Tyre Rubber collection. We supply everyone from small hardware stores, hobbyists, tradespeople to buying groups and large retailers so you can be confident we have something for you. Why not visit our website today.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

140 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(140)

35 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Delivered on time as promised. We had a small issue with one of the items delivered and it was replaced the following day. Perfect , thank you.

24 November 2023
Rated 5 out of 5 stars

Great Service

Too early to review the 38 litre buckets I bought but in my experience the handles on similar buckets break very quickly so I am hopeful these buckets will last longer. The handles certainly look stronger than the ones on buckets I have bought cheaper at builders merchants so here’s hoping.
I can review the service however, 6 buckets ordered Tuesday evening arrived Thursday lunchtime with Evri for a delivery charge of under £3. Great service.

1 November 2023
Rated 3 out of 5 stars

As good as TrubTrug?

While TrubTrug may now be rebranded as Red Gorilla, I am not convinced that they have the same material composition. They "feel" slightly different - more plasticy and less rubbery. Time will tell if they are as durable.
Having said that, they arrived on time, intact with appropriately minimal packaging.

27 October 2023
Rated 4 out of 5 stars

I ordered seven of the Gorilla tubs

I ordered seven of the Gorilla tubs, such a lovely selection of colours and sizes. The only issue was that I was sent a 26 litre sky blue colour when I ordered the purple one. The lady I spoke to I believe was going to organise a swap but for one tub I didn’t feel it was worth it and the sky blue colour was acceptable.

29 September 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look