Redbrik Reviews 

225
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and friendly during the entire property buying and selling process. Many consumers note that the dedicated team keeps everyone well informed at all times and responds promptly to any questions, worries, or concerns that might arise along the way. Some reviewers were not happy with the communication and felt that customer support could have been much clearer or more consistent throughout their journey. A few people also mentioned facing unexpected difficulties regarding viewing arrangements, property marketing, or overall service progress.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally professional throughout the buying and... See more

Service

Customers report a high level of satisfaction with the service, highlighting professional, helpful, and... See more

Customer service

Reviewers express high satisfaction and appreciation regarding customer service. Customers consistently... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the prompt communication and... See more

User experience

Users describe satisfaction with user experience, highlighting a simple and well-organised process from start... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have recently sold our buy to let house in Sheffield. Redbrik were very efficient in managing tenants plus checking on the property. The selling partnering Taylor&Emmet went very smoothly & effi... See more

Company replied

Rated 5 out of 5 stars

The staff at Redbrick were amazing. They kept me updated all the time. They won't over and above ensuring I knew exactly what was going on. Took clients to view and updated after every viewing. Woul... See more

Company replied

Rated 5 out of 5 stars

Excellent experience from Redbrik. From the first phone call from Leanne, who came to value. Explained the whole process. Beth sales manager was on the ball. Nothing was a problem. Can highly r... See more

Company replied

Rated 5 out of 5 stars

Thank you so so much to Holly Wheatley at Redbrik! She is so professional whilst also creating such a caring and personal approach to enabling us with the purchase of our first family home. Througho... See more

Company replied


Company details

  1. Real Estate Agents
  2. Property Investment
  3. Property Management Company
  4. Real Estate Appraiser
  5. Real Estate Consultant
  6. Real Estate Rental Agency

Written by the company

An award-winning local independent estate agent, selling and letting homes across Sheffield and Chesterfield. We are a team of over 80 property specialists with expertise and experience in residential sales, lettings and new homes. Great service and incredible marketing are our passion, so whether you're selling, letting, or searching for something new, we're here to help you find your place.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

225 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(225)

108 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Above and beyond expectations

Ollie recently showed me around a property, and despite finishing his last viewing for the day he agreed to squeeze me in. He took the time to walk me through every part of the property, didn't make me feel rushed in any way and happily answered every question I had. A really positive experience and felt I had to go out of my way to show some appreciation.

11 August 2026
Unprompted review
Rated 1 out of 5 stars

I am a buyer and am put off by these agent's

I am a buyer and am dissuaded from viewing anything offered by these estate agents.
Their pack includes forms usually provided anyway by their solicitors at no extra charge. The searches would be an expense of the buyer but are better done at the appropriate time rather than the time that the property is marketed. The cost is a fraction of the Redbrik buyer's pack which seems like a money making tool, at the expense of the buyer.

1 August 2026
Unprompted review
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Reply from Redbrik

Hi Antoinette,

We're sorry to hear that our approach has put you off viewing a property with us.

We completely understand that SecureMove™ is different from the traditional buying process, and it's natural to have questions about something new.

The purpose of SecureMove™ isn't to add unnecessary cost. It's designed to give buyers access to key legal information, including the property's searches, before they commit to a purchase. This helps buyers make a more informed decision from the outset, while also avoiding the delays of waiting for searches once a sale has been agreed. As the searches are included within the Buyer Information Pack, buyers don't pay for these again through their solicitor.

More importantly, SecureMove™ helps create greater commitment from both buyers and sellers, reducing fall-throughs and giving everyone more certainty.

Since introducing SecureMove™ in 2022, we've helped over 2,500 people move home, with significantly lower fall-through rates and faster completion times than the industry average. The Government has also announced reforms that support the principle of providing more information upfront to improve the home buying process.

We appreciate your feedback and would be happy to answer any questions about SecureMove™ should you wish to discuss it further.

Many thanks,
Redbrik.

Rated 5 out of 5 stars

We are tenants and recently our fridge…

We are tenants and recently our fridge freezer that came as part of the tenancy stopped working. In less than 5 working days of reporting we have taken delivery of a new fridge freezer. We are so grateful for Olivia and Sophie at Redbrik and their appliance contractor for acting quickly to resolve our issue. Thankyou again :)

31 July 2026
Unprompted review
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Reply from Redbrik

Thank you for your review, Leanne! We've passed on your thanks to Olivia and Sophie :)

Rated 5 out of 5 stars

The staff and service at Redbrick was amazing

The staff at Redbrick were amazing. They kept me updated all the time. They won't over and above ensuring I knew exactly what was going on. Took clients to view and updated after every viewing. Would recommend. So many staff to thank. Andrew Sedgwick, Katie Ryalls, Jacqueline Brentnall, there are so many more. Appreciate everything you do

31 July 2026
Unprompted review
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Reply from Redbrik

Thanks so much for your review, Lisa! Your thanks have been passed on to Andrew, Katie & Jacqueline :)

Rated 5 out of 5 stars

Great estate agent

We dealt with Katie who walked us through the sales process and showed potential purchasers around. Our house was under offer in 2 weeks and we had multiple offers for our full asking price. Highly recommend

30 July 2026
Unprompted review
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Reply from Redbrik

Thanks for your review Andrew!

Rated 5 out of 5 stars

Katie Ryalls was the estate agent who…

Katie Ryalls was the estate agent who helped me secure the house we wanted. Communication was always clear and as a first time buyer it can be a bit confusing but Katie suggested both the morgage advisor Alex who was very good and also the solicitor. It has been very simple and all moved so quickly. She was there to answer any questions and kept me up to date without even needing to request it. Thank you Katie

30 July 2026
Unprompted review
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Reply from Redbrik

Thank you for your lovely review, Amber!

Rated 5 out of 5 stars

Brilliant experience with RedBrik

Brilliant experience with RedBrik, from Carmel who showed us around the properties and Katie who has been amazing with us putting in offers and sorting everything out to buy a house!
Thank you!

28 July 2026
Unprompted review
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Reply from Redbrik

Thanks so much for your review, Emmie!

Rated 5 out of 5 stars

Great service

Katie Ryalls has been great. Very helpful and supportive, and has kept me fully informed throughout the sales process.
Thank you Katie 😊

28 July 2026
Unprompted review
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Reply from Redbrik

Thank you for your review Nicki!

Rated 5 out of 5 stars

Excellent

Excellent service from Redbrik Chesterfield.
The whole experience was very positive. Jacqueline did a great job with the valuation and explained the selling process very clearly.
Excellent communication from Katie who provided regular updates regarding viewings and feedback etc.
I would highly recommend Redbrik, a very professional company.

27 July 2026
Unprompted review
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Reply from Redbrik

Thank you for your glowing review, Sheila! We've passed on your kind words to Jacqueline and Katie :)

Rated 5 out of 5 stars

Excellent experience from Redbrik.

Excellent experience from Redbrik.
From the first phone call from Leanne, who came to value. Explained the whole process.
Beth sales manager was on the ball. Nothing was a problem.
Can highly recommend. .
Thank you everyone at Redbrick Crystal Peaks.

22 July 2026
Unprompted review
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Reply from Redbrik

Thanks for your review Linda! We've passed on your kind words to the Crystal Peaks team :)

Rated 5 out of 5 stars

Efficient

Prompt, efficient, friendly service from Redbrik at Crystal Peaks. Would recommend.

9 July 2026
Unprompted review
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Reply from Redbrik

Thank you for your review!

Rated 5 out of 5 stars

REDBRIK - resolving and reliable

Very happy with overall service provided by REDBRIK. Issues and queries from both landlord and tenants’ perspectives are dealt with promptly. Statements and other administration is always clear and well presented and there is always someone available to speak with (including a weekend when I needed help and assistance!). Eve in particular, as my main point of contact, has been an asset to REDBRIK and we have formed a very good working relationship.

8 July 2026
Unprompted review
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Reply from Redbrik

Thanks so much for your 5* review Julie!

Rated 5 out of 5 stars

Simply the best

Dovedale Lettings…! They are simply the best, super beautiful apartments. Staff support is superb, I fully recommend their services for everyone desiring to get top notch accommodation.

3 July 2026
Unprompted review
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Reply from Redbrik

Thanks for your review!

Rated 5 out of 5 stars

Excellent Service from Start to Finish

I recently used Redbrik to let my newly renovated property in Sheffield and have been extremely pleased with the service from start to finish.

Charlie Parry-Evans provided clear advice throughout the process, was always responsive to my questions and kept me informed at every stage. The marketing was excellent, with professional photographs that really showcased the property, resulting in strong interest and multiple applications within just a few days.

The referencing and tenancy process was handled efficiently by Maya Haigh-Greaves and the team, making what could have been a stressful process feel straightforward and well organised.

I particularly appreciated that Redbrik listened to my views, worked with me to tailor a service that suited my needs, and provided professional guidance without being pushy.

Overall, a very positive experience. I would have no hesitation in recommending Redbrik and look forward to working with them again on future projects.

30 June 2026
Unprompted review
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Reply from Redbrik

Such a fantastic review to read! Thank you for taking the time to write this. We have passed on your thanks to Charlie and Maya :)

Rated 5 out of 5 stars

Katie House Purchase Review

Katie, the sales manager has been fantastic! She was really responsive throughout and ensured the stc sale went through with no issues. Thanks Katie! :)

1 July 2026
Unprompted review
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Reply from Redbrik

Thanks so much for your review Matt!

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