We did the premium mystery picnic. The tour was good and took us to some nice touristy shopping areas. The clues were easy to solve. While the amount of food was adequate for a picnic, we thought the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Buying vouchers was easy to do and time to use these vouchers is generous. Website easy to navigate and the amount of choices available, ate varied and plentiful. This is the third time we have use... See more
Company replied
We had a lovely day. The weather was beautiful and we liked the variety of goods we collected throughout the day. It is important that organisers ensure their recommendations of things to do are up to... See more
Company replied
The gift card purchase process was refreshingly straightforward. Everything was clearly laid out, making it easy to choose the amount and complete the transaction without any confusion. The steps were... See more
Company replied
Company details
- #18 of 23 best companies in Travel Agency
- #1 of 2 best companies in Balloon Ride Tour Agency
- #6 of 7 best companies in Corporate Gift Supplier
- #1 of 2 best companies in Sightseeing Tour Agency
- #5 of 6 best companies in Tour Agency
Written by the company
Trending experiences, perfect to gift. At RedBalloon we believe that experiences are better than things. Because while things can age, experiences have a way of getting even better over time. Experiences connect us. They expand our minds and help us grow. Experiences are the memories we find ourselves repeating to our friends for years on end. The best part about experiences is that they don’t just live in our minds. They live in our hearts too. For good. Imagine being about to give that to someone. A gift that offers someone a new perspective on the world, like gliding gracefully through a sunrise in a hot air balloon. Or the gift of a Lamborghini ride that makes hearts race and forces people to remember that life is about feeling. Our curated experiences are the gifts that last forever. So next time you’re stuck looking for a gift, there’s a new and memorable experience for every occasion at RedBalloon.
Contact info
Level 4/1 Hickson Road, 2000, The Rocks, NSW, Australia
- 1300 875 500
- https://help.redballoon.com.au/s/contactsupport
- www.redballoon.com.au
4.3
Excellent
950 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The experience at the fathers office…
The experience at the fathers office was awful
Terrible food. Was not worth the money spent
Limited vegetarian option
8 May 2026
Reply from RedBalloon
Thank you for sharing your feedback. We’re sorry to hear the experience didn’t meet expectations, particularly around the food and vegetarian options. This certainly isn’t what we want for our customers, and your comments will be passed on to the restaurant for review.
Booking Process
The consultant had a good understanding of the booking system, quickly understood my question and was able to assist me with a minimum of fuss
8 May 2026
Reply from RedBalloon
Thank you for your feedback! We’re glad our consultant could assist you efficiently and make the process quick and easy. We really appreciate you taking the time to share this. 😊
Reply from RedBalloon
Thanks for your feedback! We’re glad you enjoyed a lovely lunch and appreciate you sharing your experience 😊
Reply from RedBalloon
Thank you! We’re delighted to hear you were happy using the website and that you’ve returned to us again. We really appreciate your support 😊
Reply from RedBalloon
Thanks for your feedback! We’re glad you found the website so easy to use and appreciate you choosing us 😊
Reply from RedBalloon
Hi Mark, Thanks for your feedback! We’re glad selecting and sending your gift was so easy.
Very easy to to purchase my gift
7 May 2026
Reply from RedBalloon
Hi Paul, Thank you! We’re glad your gift purchase was quick and easy.
So easy to purchase
So easy to purchase, thank you. Love the options and the packages make dinning so easy and hassle free as everything is packaged for you.
7 May 2026
Reply from RedBalloon
Hi Tania, So happy to hear that! We’re glad you enjoyed the variety and convenience of our packages.
It was easy to book and I liked the…
It was easy to book and I liked the fact they had afterpay, made it way easier
Thank you
23 April 2026
Reply from RedBalloon
Thanks for the great feedback! We’re glad booking was easy and that Afterpay helped make it even simpler.
Website was so easy to use with my gift…
Website was so easy to use with my gift voucher. So many experiences to choose from
7 May 2026
Reply from RedBalloon
Hi Don, Lovely to hear! We’re happy you found the website simple and the range exciting.
Was very easy to use and get the…
Was very easy to use and get the voucher got a confirmation email straight after with my voucher then you download
6 May 2026
Reply from RedBalloon
Thanks for your feedback! We’re glad the process was easy and that your confirmation and voucher arrived right away.
Reply from RedBalloon
Hi there,
Thanks for your feedback, we are thrilled to hear that we were able to help you out!
booking was easy
booking was easy. the staff on the day where very polite , caring and informative. Meal was great
3 May 2026
Reply from RedBalloon
Hi there,
Thanks for your feedback, we are glad to hear that you had a wonderful time on your experience!
Good range of activities available
4 May 2026
Reply from RedBalloon
Hi Peter, thanks for your review, we are glad to hear you enjoyed our range of experiences!
Presentation of gift experience
Easy to order online and prompt delivery. Presentation of gift in box and then red balloon fold out envelope very classy.
5 May 2026
Reply from RedBalloon
Hi Lindy, thank you for your feedback. We’re pleased to hear the ordering process was simple, delivery was prompt, and that you enjoyed the presentation of the gift.
Great gift options on Red Balloon
Red Balloon is easy to use and has an amazing selection of experiences to choose from. Always get a quick response and redeeming is simple as well.
4 May 2026
Reply from RedBalloon
Hi Peggy, thank you for your feedback. We’re pleased to hear you found the platform easy to use and enjoyed the range of experiences, as well as the quick support and simple redemption process.
Avoid Redballoon Vouchers at All Costs
Avoid Redballoon Vouchers at All Costs
I had a terrible experience purchasing a voucher from Redballoon. They advertise gift vouchers for Mother's Day prominently on their website, but when I tried to redeem it, I found that Mother's Day itself was blocked. The online chat support informed me I could use the voucher the following weekend instead. This feels like a scam designed to trick customers into paying upfront, only to be told later that they can't use the voucher as expected due to their policies. I feel misled and frustrated. I highly recommend steering clear of Redballoon; it's just not worth the hassle.It is a total scam!!
5 May 2026
Unprompted review
Reply from RedBalloon
Hi there, thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration. Our gift vouchers can be used across thousands of experiences available on our website, however availability is set by each supplier and can book out quickly, particularly around busy periods such as Mother’s Day.
If you are looking for a set date, we always recommend checking availability prior to purchase to avoid disappointment and secure your preferred option. Many experiences are available to book instantly where you can view live dates, and for those on request our team is always available to assist.
Please feel free to reach out to us if you need any further assistance.
The booking experience is excellent
The booking experience is excellent. I'd like to give another review when I have been on the cruise
4 May 2026
Reply from RedBalloon
Hi Robbert, thank you for your feedback. We’re glad to hear the booking process was smooth, and we look forward to hearing about your experience after the cruise.
Hunter & Barrel
All staff were amazing, definitely went above and beyond to make the experience great . Delicious food very nice atmosphere. Will definitely be back 😊
3 May 2026
Reply from RedBalloon
Hi Martyn, your feedback is important to us, and we’re so glad to hear that you enjoyed your experience!
Chocolate afternoon
Booking process with venue a little tricky to navigate on line. Actual experience a lot of fun- making chocolates like professionals!
2 May 2026
Reply from RedBalloon
Hi there, thank you for sharing your feedback. We’re glad to hear you enjoyed the experience, and we appreciate your note about the booking process.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.