Recovryzone Reviews 45

Purchased the ice bath pro with the cooling attachment. Not only did it say “in stock” but took 7 weeks to receive the machine part to attach.
Once we finally did receive this we attempted the straight forward setup and drove ourselves insane as the attachments were not fitting in the holes of the tub. Not only this, we come to realise the attachment hoses were not actually sent with the setup so we can’t use it at all.
Send video’s, photos etc to customer care (which took multiple days of re emailing for a response) to get a response of they don’t actually sell the attachment hoses so they will give us the measurements to go outsource our own!
Absolutely appalling, emailed within 5 hours of receiving the final
Part of the setup and this is all they could offer as a resolution despite this being their fault and the items not being able to be used.
Will not be purchasing from them ever again!

These guys a rip offs
Paid
Delivered to an unknown address
Refused to refund or redeliver
Blocked me on social when I alerted people of their poor if not scam style service
Their customer service team seemed more interested in being right than finding solutions
DO NOT GIVE THEM YOUR MONEY!!!!

I received this PVC bath tub as a present as misleading sold as an ice bath !!
Similar to a paddle pool on a flimsy plastic frame have tried to get a refund but told I needed to pay shipping back even though it’s free shipping
Customer service at its worst!

Appalling customer service and less than sub par products. Total scam, would not purhcase if I were you.

I would give less than one star if possible. I purchased an ice bath from this scam company. Their website states that if you do not like their roducts you have a 100 day money back guarantee. It's been 30 days and my ice bath and torn from the side, leaking all over my gym floor.
Prior to this the inflatable tubing began to over inflate on one side, posing a safety risk if it decides to pop. The tube than began deflating by itself within hours of being inflated. This only after 30 days, the product is of course unusable.

I detailed the issues to the ocmpany in an email, requesting a refund. I was told they would need to inspect the item to determine if it was a manufacturing fault and then we would offer a replacement or partial refund. What a complete joke.

To toll me they need to investigate if it's a manufacturing error? I'm not sure how they would determine if a tear was a manufacturing error or not. Seems obvious given the sole purpose of the product is to hold water and it failed at doing so 30 days in.

They will do anything to not refund you for their poorly made and overpriced junk products. I've had to contact the ombudsman. Do not use this company, ever.