I emailed on three separate occasions asking about status with no response. I also asked to cancel my order 2 weeks ago. I reported the transaction as fraudulent to my bank already.
Company replied
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See what reviewers are saying
Insane collection. ROV succeeded where others failed. I have tried ordering Hydeout Productions’ Second collection on multiple other sites, and they all cancelled the order after some time, but here w... See more
Company replied
I ordered a record that took a little to process (a little meaning 6 to 7 days, which is--to be fair--normal when buying obscure niche records from far away countries). Impatient me cancelled the or... See more
Company replied
I want to reccomend this store to everyone who wants to order from them, its great, and their customer service is fantastic, prices are amazing…all the best!
Company replied
Company details
Written by the company
Ben je op zoek naar dat ene speciale album op vinyl? Of wil je je collectie uitbreiden met de nieuwste releases? Dan ben je bij Records on Vinyl aan het juiste adres! 🎧 Wij zijn dé online platenzaak met een enorm aanbod van duizenden LP's in alle genres. Van tijdloze klassiekers tot de nieuwste hits, van rock en pop tot jazz en hiphop: wij hebben voor ieder wat wils. 🎶 Waarom kiezen voor Records on Vinyl? * Uitgebreid assortiment: Duizenden LP's in alle genres. * Snelle levering: Je nieuwe aanwinsten snel in huis. * Scherpe prijzen: Concurrerende prijzen en regelmatig aantrekkelijke aanbiedingen. * Klantenservice: Een team van muziekliefhebbers staat klaar om je te helpen. * Passie voor muziek: We delen jouw liefde voor vinyl! Ontdek onze webshop en vind jouw favoriete muziek op vinyl! 🎼 #vinyl #platen #muziek #online #webshop #lp #nieuw #recordsonvinyl
Dé landingsplaats voor de echte vinylhebber
Written by the company
- Music Is Our Message
- Bij ons sta jij als klant altijd op nummer 1. Dat is geen loze kreet: onze Trustpilot-score is onze dagelijkse thermometer. Met een team van gepassioneerde muziekliefhebbers en digitale assistenten zorgen we voor snelle verzending, persoonlijke service en een muziekervaring die staat als een huis.
100% Tevredenheidsgarantie op Vinyl
Wij staan achter elke groef die we verkopen.
Bij Records on Vinyl staat de klant op nummer 1. Onze genrespecialisten controleren de selectie nauwgezet. Mocht een plaat onverhoopt niet aan de verwachtingen voldoen of beschadigd raken tijdens het transport vanuit Emmen, dan lossen we dat direct op. Geen kleine lettertjes, maar een passende oplossing of je geld terug.
Contact info
Kuifeend 36, 7827LV, Emmen, Netherlands
- 0591-239291
- info@recordsonvinyl.nl
- www.recordsonvinyl.nl
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
wunderhorse - purple vinyl 5*
saw a few mixed reviews with this company which made me skeptical in buying from them. i really wanted the vinyl they had for sale, so bit the bullet & went for it. i did i message them on instagram just to confirm they had what i wanted beforehand & they replied pretty quickly to be fair!
i received the vinyl through the post today & am really happy with it. it was shipped across from europe to the uk really quickly.
wanted to leave a positive review just to give my two cents on my experience. thanks guys :)
10 February 2023
Unprompted review
Reply from Records on Vinyl
Ollie,
Thank you for your positive review, always nice to read. We do get fewer stars from time to time, but we always try to resolve issues.
Records on Vinyl
Virgil
webshop to avoid
Ordered records 2 times, each time not available, despite them being 'in stock' on the website.... I did get my money back, but this is no way to do business.....
19 September 2022
Unprompted review
Appalling service and in breach of uk…
Original review
Appalling service and in breach of uk distance selling law. Will never use this company again.
Update:
Pre-ordered item 4 months before release. Funds taken immediately. Asked for refund as wanted to cancel, refused point blank.
Wrote original review above.
Company responded telling me I was unkind! Well don’t break the law then.
Giving an extra star as refund now processed but still has to go through a stressful and unnecessary process to get it.
7 September 2022
Unprompted review
Records on Vinyl - Not buying again
After 3 months of waiting, 2 of 4 records purchased not really in stock (lucky 1 was refund and the other replaced, after almost 2 months on waiting as they were going to have it back in stock, never happend), many days without getting response to my messages and no interest on helping me with the tracking investigation at postnl (almost 2 weeks to start it), almost 40 days waiting for post.nl to deliver (NOT THEIR FAULT), It is by far my personal worst experience buying something on the internet. Got a cassette and two LP promos as a compensation of all the trouble caused.
If you are outside Europe think about buying from them twice and as I told ROV, they have a lot to improve.
3 September 2021
Unprompted review
Reply from Records on Vinyl
Martin, Records on Vinyl is a local website for the Dutch market, We do not have a multilingual shop, maybe that caused some problems. We did enjoy sending the order but it's a long way the Netherlands to Bogota Colombia. :)
Our team did have many contactmoments with you about this order. When items are not in stock we refund. We send the package fully insured, you received a Track & Trace to follow your package online. We also send you some extra's because we do not have very often customers from so far away. have a nice day
Shop doesn't seem to answer anywhere
Order passed on 17/04, still no shipping, asked to cancel it, absolutely no answer from the seller, either by email or facebook. I begin to think this is purely a scam, either that or the worst customer service I have ever seen. Ghosting clients is certainly not a thing to do.
EDIT: Updating to 2 stars, since I finally got an answer here. I hope we can sort it out.
27 April 2021
Unprompted review
Reply from Records on Vinyl
Hallo NovArno,
Please send order details so we can check your order. you can reach us also by phone 0655566000
Have a nice day
Virgil
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