Rebtel Reviews 

10,581
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 434 reviews, most reviewers were somewhat happy with their experience overall. People find that setting up the service is quick and easy, and consumers really appreciate the affordable rates for making international phone calls to family members. Many users also mention that the connection quality is reliable, making it a good alternative for staying in touch with loved ones abroad. Some reviewers reported unexpected charges and concerns regarding subscription fees applied to their accounts. Customers also mentioned that getting help from support was difficult and slow when they tried to resolve billing problems or connection errors.

What people talk about most

Service

Users describe ambiguous interactions with service, highlighting a wide split in customer experiences. While... See more

Customer service

Reviewers consistently report deep dissatisfaction regarding customer service, highlighting endless support... See more

Payment

Customers had negative experiences with payment, reporting widespread frustration over unexpected deductions... See more

Customer communications

Reviewers highlight negative aspects of contact, expressing frustration with unreachable support channels and... See more

Price

Consumers find price to be ambiguous, reflecting a wide range of differing experiences. Many reviewers praise... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Oh boy... I've used this company for years and everything was fine until I discovered that unauthorized calls are charged to my account. I don't even understand how this was possible because I li... See more

Company replied

Rated 3 out of 5 stars

Rebtel provided affordable international calls. However, cancelling the service is proving to be difficult. The in app and online support is abismal. The Sophie bot goes around in circles, even when... See more

Company replied

Rated 3 out of 5 stars

Calling drops in between and when i call again, I get audio message sorry we cant connect your call. then I have to wait long or restart my phone to reconnect.

Company replied

Rated 3 out of 5 stars

I'm on holiday in South Africa from the UK. I wanted to call a UK landline. I downloaded the Rebtel App and signed up for the free trial which included free minutes. I attempted the international call... See more

Company replied


Company details

  1. Telecommunications Service Provider
  2. Mobile Network Operator

Good to know about Rebtel

Written by the company

What we do
Rebtel is international calling and mobile top-ups in one app. Two ways to stay close to the people who made you.
Calls that cost less
Call home for up to 90% less than your carrier charges. No contracts, no monthly fees, no surprises on your bill. First call free.
Top-ups in seconds
Send mobile credit straight to a phone back home. You pay here, they get it there, usually before you've hung up.

Our connection promise

It works when the internet doesn't

Rebtel calls run over the regular phone network instead of the internet, so they get through when video and messaging apps can't. And a top-up reaches any phone, smart or not. The person on the other end never needs an app, a data plan, or good signal.

Contact info

Free minutes and fee free 1st top-ups

Try Rebtel for free when calling or enjoy your 1st top up fee free

3.1

Average

TrustScore 3 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(10,581)

508 reviews in the last 12 months

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Rated 3 out of 5 stars

Hard to cancel, otherwise good service

Rebtel provided affordable international calls. However, cancelling the service is proving to be difficult. The in app and online support is abismal. The Sophie bot goes around in circles, even when I say that the options to cancel or deactivate subscriptions do not work. I am still trying to cancel.

28 May 2026
Unprompted review
Rebtel logo

Reply from Rebtel

Hi,

Thank you for your review and for sharing your experience. We’re sorry to hear about the difficulty you’ve had canceling your service and the frustration with our support tools. Please contact us with your registered Rebtel phone number at support@rebtel.com so we can assist you directly and resolve this for you.

Rated 1 out of 5 stars

It reduces my money without any calls

It reduces my money without any calls

20 May 2026
Rebtel logo

Reply from Rebtel

We want every cent you spend to go toward keeping you connected. If money was deducted without a call, that’s absolutely not right and we want to investigate this for a resolution immediately. Please reach out to us at support@rebtel.com with your account details so we can look into your balance and fix this. - Kaye

Rated 5 out of 5 stars

Reasonable price

Reasonable price, sound quality

20 May 2026
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Reply from Rebtel

Hi,

Thank you for sharing your positive review. We’re glad to hear that you’re happy with our reasonable prices and sound quality. Your feedback means a lot to us and motivates us to keep improving. If you ever have questions, feel free to contact us at support@rebtel.com.

Rated 2 out of 5 stars

Way too expensive for occasional use

I travel a lot and mostly use the Internet for connecting with the world. I only rarely need to make a telephone call. Skype worked fine for me. I needed to make a couple of emergency calls from Mumbai in April and noticed that Rebtel got good reviews and so set up an account. The calls were okay, but Rebtel's pricing (which is not easy to find on its website) isn't. I don't need the kind of unlimited service covered by Rebtel's prices and ended up paying more than if I'd gone through my U.S. carrier, roaming charges and all.

13 May 2026
Rebtel logo

Reply from Rebtel

Hi Chris, we’re sorry to hear that you find it expensive. We’re actively working to provide more affordable rates in the future. If you need help choosing the best plan for your needs, please contact our support team at support@rebtel.com  and we’ll be happy to assist you.

-Mark Lowell

Rated 1 out of 5 stars

Dherai ramro cha yo app

Dherai ramro cha yo app

13 November 2025
Rebtel logo

Reply from Rebtel

Hello there customer,

We’re sorry to hear about your experience. This isn’t the service we aim to provide, and we’d like to make it right. Please reach out to us at [support@rebtel.com (mailto:support@rebtel.com)] or via the app so we can assist you directly.
Thank you for your feedback—it helps us improve, and we hope to provide a better experience for you.

Rated 1 out of 5 stars

I belive there must be better apps out…

I belive there must be better apps out there. I used the App to send data to contacts in Africa. The contact did not receive notification of top-up and so do not even know how to check that the transaction was successful or not. I have tried to contact Rebtel customer support via the chat box, I have been in position 23, for nearly 30mins. Every time I wait, I leave the queue and get an automated email with no help offered.

Best spend your money elsewhere.

18 May 2026
Unprompted review
Rebtel logo

Reply from Rebtel

Hi,

Thank you for your review and for sharing your experience. We’re sorry for the frustration caused by the top-up notification issue and the long wait time on chat. Please contact us at support@rebtel.com (mailto:support@rebtel.com) with your registered phone number so we can look into this and assist you properly.

Rated 1 out of 5 stars

You are stolen

You are stolen , you say 5 doller but second time you stolen 10.50 $

12 May 2026
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Reply from Rebtel

Hi,

Thank you for your review. We’re sorry to hear that this has been your experience and understand why you’re upset. We’d really like to look into the charges you mentioned and clarify what happened. Please contact us with your registered Rebtel phone number at support@rebtel.com so we can assist you directly.

Rated 5 out of 5 stars

Rebtel seem to have upped their game in…

Rebtel seem to have upped their game in giving better service, I've used their services for a while now and every time I've had issues the customer service has helped greatly. Having used other companies in the past I highly recommend Rebtel as a safe and secure way to make calls, any issues I've had were soon sorted to my satisfaction. Thank you and keep up the good work Rebtel.

17 May 2026
Unprompted review
Rebtel logo

Reply from Rebtel

Hi Fovad, thank you for your feedback and for being a loyal user of Rebtel. We’re really glad to hear that you’ve had a positive experience with our service and that our support team has been able to help you when needed. We hope you keep enjoying Rebtel.

-Mark Lowell

Rated 1 out of 5 stars

Do not use this app

Do not use this app. Every person I called using the app started to get targeted by scammers. They will sell all the phone numbers to scammers to spam your phone. The phone numbers I called started to get calls late at night. Total scam company. Do not use.

16 May 2026
Unprompted review
Rebtel logo

Reply from Rebtel

Hi Vik, we’re sorry to hear about your experience and take these concerns seriously. We do not sell user data or phone numbers to third parties. We’d like the opportunity to look into this further for you. Please contact our support team at support@rebtel.com so we can investigate and assist you directly.

-Mark Lowell

Rated 4 out of 5 stars

Rebtel is working pretty well for me.

Rebtel is working pretty well for me.

My only problems are when I try to make changes. For example, last week I added a new phone number for the U.S., which is where I usually call.

At first, I tried to just add a new number, but I couldn't figure out how to do that. Then, I realized
that it was just a new number for a person already in my contacts. The old number is no longer working, so it would be good if I could delete that easily. I was able to call the new number, but I had some trouble each time I tried to do it.

10 May 2026
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Reply from Rebtel

Hi Fred, thank you for your feedback! We’re glad to hear that everything is working well for you. If you need any assistance with updating your contacts or making calls, please reach out to our support team at support@rebtel.com so we can help you further.

-Mark Lowell

Rated 1 out of 5 stars

I couldn’t make any phone calls using…

I couldn’t make any phone calls using Rebtel. The app kept failing to connect, which was very frustrating. I tried multiple times but the service did not work properly for me.

10 May 2026
Unprompted review
Rebtel logo

Reply from Rebtel

Hi,

Thank you for your review and for sharing your experience. We’re sorry to hear about the connection issues and understand how frustrating this must have been. Please contact us with your registered Rebtel phone number at support@rebtel.com so we can look into this and assist you.

Rated 3 out of 5 stars
Rebtel logo

Reply from Rebtel

Hi Bilel. We’re sorry to hear about the issue you're experiencing. Crashes like this aren’t the experience we want for our users. Our team is currently working on a fix, and we’d love to get a few more details from you to help speed things up. Please contact us at support@rebtel.com with your device info and app version. Thank you for your patience. -Trixie

Rated 1 out of 5 stars

I sent credit to a friend three days ago, but they still haven’t received the top-up. I have contacted you multiple times over the past three days, yet I have neither received the top-up nor a refund.

I sent credit to a friend three days ago, but they still haven’t received the top-up. I have contacted you multiple times over the past three days, yet I have neither received the top-up nor a refund.

9 May 2026
Unprompted review
Rebtel logo

Reply from Rebtel

Hi,

Thank you for your review. We’re sorry to hear about this experience and understand how frustrating it must be when a top‑up is delayed. Please contact us at support@rebtel.com with your registered Rebtel phone number so we can review the MTU status and assist you further.

Rated 2 out of 5 stars

Rebtel technical service utterly useless

We have been using REBTEL to call to Austria and are paying for a 7 US$ unlimited program - it worked more or less until about a week ago, when suddenly all calls to Austria would be shown as busy - I wrote to Rebtel technical service at least 20 times and they did answer, every time another person, very clearly never reading my information to them, where I did explain every detail or out failed calls, and no help coming. Very, very frustrating - I spend 10 days and many hours trying to fix this with their customer service and it totally failed. IMHO what really happened is that my wife was calling her sick aunt to much and they system decieded that we where not a profitable customer, so they cut us off, that simple

8 May 2026
Unprompted review
Rebtel logo

Reply from Rebtel

Hi,

Thank you for your review and for sharing your experience. We’re truly sorry for the frustration this caused and understand how disappointing this must have been. Please contact us at support@rebtel.com with your registered Rebtel phone number so we can review your case and provide clearer assistance.

Rated 1 out of 5 stars

You charged me

You charged me, but I couldn't make a call, and you didn't give me my money.

5 May 2026
Rebtel logo

Reply from Rebtel

Hi,

Thank you for your review. We’re sorry to hear about your experience and understand how frustrating this must have been. This isn’t the service we aim to provide. Please contact us at support@rebtel.com with your registered Rebtel phone number so we can review your case and assist you further.

Rated 1 out of 5 stars

I spend a lot of money

I spend a lot of money, without success! I had to call50 Time, probably could talk just one time! I was absolutely not satisfied with this App and Connection!

4 May 2026
Rebtel logo

Reply from Rebtel

Hi,

Thank you for your review. We’re sorry to hear about your experience and understand how frustrating this must have been. This is not the level of service we aim to provide. Please contact us at support@rebtel.com with your registered Rebtel phone number so we can review your case and assist you further.

Rated 1 out of 5 stars

AVOID: INCESSANT SPAM - DO NOT TRUST

For weeks they have been spamming me despite multiple requests to refrain. I tested them out for 6 days before the nightmares began.

They refuse to stop automated messages. They refuse to close tickets and all of this is to hide their fraudulent attempts at obtaining confidential data (ID and Card Details). I walked away. They lost their cash cow so they opt for permanent spam.

Meanwhile for 2 weeks Trustpilot colluded by refusing to allow me to post a separate review for each new piece of spam or advised me to 'update existing reviews'. Why? That turns Trustpilot into an anti-consumer platform. Consumers must have the right to post a new review for every company infringement, otherwise this platform renders itself useless. Without confirming it looks like Trustpilot just removed the block.
------------------------

This company has not only ignored multiple cease and desist requests — it operates with wilful disregard for legal and ethical boundaries and blatant disregard for user consent.

Continuing to spam me after formal demands to stop, demonstrates a pattern of non-compliance and institutional contempt for consumer rights and opt-out requests.

Their refusal to honour basic privacy rights isn't just incompetent — it reflects a systemic failure of ethics and accountability.

Engaging with 'support' is pointless when the core operation violates fundamental standards of trust and compliance.

Stop your daily emails! CEASE AND DESIST!

10 May 2026
Unprompted review
Rebtel logo

Reply from Rebtel

Hi Helen. We’re truly sorry for the frustration and stress this experience has caused you, especially regarding the continued emails and communication. We understand how upsetting this must feel. Please reach out to support@rebtel.com with your account details so we can urgently review your case and ensure all email communications are stopped. -Trixie

Rated 5 out of 5 stars

Great connectivity 👍

Great connectivity 👍

3 May 2026
Rebtel logo

Reply from Rebtel

Hello Hassan,

Thank you for your amazing review! We’re so happy to hear you’re enjoying our services. At Rebtel, we’re all about keeping you connected with your loved ones worldwide.
If you ever need help or want to share more feedback, feel free to message us in the app or at support@rebtel.com ([support@rebtel.com) .
Thanks for being part of the Rebtel family—we appreciate you!

Rated 1 out of 5 stars

I have a horrible experience with…

I have a horrible experience with Rebtel. I took the global plan ($12/month) and then tried to call multiple number all across the USA but it is always showing the number is busy and they have bad, bad support on the chat and ticket and they keep on saying the same thing that number is switched off, and I have tried from my device and i talked to the client.
I have taken global as well as USA plan separtely but nothing works

Stay away from them! BAD BAD SERVICE

6 May 2026
Unprompted review
Rebtel logo

Reply from Rebtel

Hi there, we’re sorry to hear about your experience and understand how frustrating this must have been. Could you please share your support ticket number so we can follow up on your concern, review your account, and help make sure your calls work smoothly?

-Mark Lowell

Rated 5 out of 5 stars

I used Skype for years and was gutted…

I used Skype for years and was gutted when they stop operating. I did some research and used Rebtel as wanted to make calls on my mobile to my Hong Kong customer service bank. I found the service to be good. I only paid for the US 5 credit as was a bit skeptical at first. I would recommend them.

5 May 2026
Unprompted review
Rebtel logo

Reply from Rebtel

Hi Monique, thank you for your feedback! We’re glad to hear the service worked well for your calls and that you were able to stay connected. We’re also happy that you would recommend us. It means a lot to us, and we’ll continue working hard to provide the best experience possible.

-Mark Lowell

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