Sales rep was friendly, knowledgeable and explained all our options. Store is welcoming and well stocked so we could see almost every option available. We will definitely be making R&F our first stop... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sales consultant Gabe was very professional & helpful. He seemed to know exactly what I was looking for. Delivery has been scheduled for 4 days after purchase, which is hardly ever the case at other f... See more
Company replied
When our recliner broke we thought it was going to be nothing but a giant headache to go through the reselect process. We were absolutely wrong! Andy and his team were absolutely wonderful and within... See more
Company replied
First of all , I had to wait 2 weeks before you to come out to just for you to look at the sofa.. Then you didn’t even fix the problem and then you said you would call me to schedule a appointment.. N... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
629 Snyder Road, 19605, Reading, PA, United States
- 6109265866
4.5
Excellent
152 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful sales associate
16 October 2024
Reply from Raymour & Flanigan - Reading
Hi John,
Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that our sales associate was able to assist you effectively. Providing excellent customer service is our top priority, and it's wonderful to know we met your expectations. If you need any further assistance, please don't hesitate to reach out. Enjoy your new furniture!
Best regards,
The Raymour & Flanigan Team
Dawn was great !!
Dawn was great !!! As soon as we walked in she was so welcoming. She asked us what we were looking for and showed us the options while also giving us space which I LOVED. She also looked for other options available that were not on display. She was of great help, and we were satisfied with our purchase thanks to her. All other associates who we walked by were nice and friendly as well.
22 September 2024
Reply from Raymour & Flanigan - Reading
Thank you so much, Emely, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Very helpful
Very helpful. Jose was a great knowledgeable salesman. Always good service at this store.
20 September 2024
Reply from Raymour & Flanigan - Reading
Thank you so much for your review, Sheri! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Excellent furniture and services
Excellent furniture and services ! Amiability and good prices !
1 September 2024
Reply from Raymour & Flanigan - Reading
Dear Robert,
Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience with our furniture and services. It's great to know that you found our team amiable and our prices satisfactory. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Can’t wait to get my new bed!!!
I went from being totally clueless about a bed, to being 100% educated by sales associate Crystal Thomas! Crystal was very patient with my many questions. Finding a bed and a pillow that fits you is an important investment in your health. Crystal made the time consuming task a pleasant experience! Thank you, Crystal!!
27 August 2024
Unprompted review
Reply from Raymour & Flanigan - Reading
Dear Kathy,
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that Crystal was able to assist you so effectively and make your bed and pillow shopping experience both educational and pleasant. We agree that finding the right bed and pillow is indeed a crucial investment in your health, and it's great to know that Crystal's patience and expertise made a positive impact. We'll be sure to pass along your kind words to her. Thank you for choosing Raymour & Flanigan, and we hope you enjoy your new bed and pillow!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Reading
Dear Kaushal,
Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you had a positive experience with our service. Our team strives to provide professional and friendly assistance to all our customers, and it's wonderful to know we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Salesperson took the time to explain…
Salesperson took the time to explain everything in detail about the different mattresses we looked at. No pressure and very kind.
8 August 2024
Reply from Raymour & Flanigan - Reading
Dear Charles,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that our salesperson provided detailed explanations and made you feel comfortable without any pressure. Your kind words mean a lot to us, and we're delighted that you had a pleasant shopping experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Salespeople vary helpful and…
Salespeople vary helpful and knowledgeable ,friendly without pressure.
Would recommend shopping here.
28 July 2024
Reply from Raymour & Flanigan - Reading
Hi Kirt,
Thank you so much for your wonderful review! We're thrilled to hear that you found our salespeople helpful, knowledgeable, and friendly. It's great to know that you felt no pressure while shopping with us. Your recommendation means a lot to us. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Pedro was so very helpful even though…
Pedro was so very helpful even though he had other customers he was helping. He moved furniture around for me. Very helpful and accommodating.
8 July 2024
Reply from Raymour & Flanigan - Reading
Thank you so much for your review, Katherine! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Knowledgable sales staff that can lead…
Knowledgable sales staff that can lead you in the right direction to make the best purchase.
1 July 2024
Reply from Raymour & Flanigan - Reading
Hello Ruth Metz We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
Reply from Raymour & Flanigan - Reading
Hello Debra Weber! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
Amazing
I was treated with respect and dignity. That is very difficult to find nowadays. They're going above and beyond to help. I appreciate that!
7 June 2024
Unprompted review
Reply from Raymour & Flanigan - Reading
Thank you so much, Dauphin, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service while giving you the space to shop comfortably! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Sales consultant Gabe was very…helpful & professional
Sales consultant Gabe was very professional & helpful. He seemed to know exactly what I was looking for. Delivery has been scheduled for 4 days after purchase, which is hardly ever the case at other furniture stores. I am a repeat customer & will continue to shop at your store for all my furniture needs . Thanks !
15 May 2024
Reply from Raymour & Flanigan - Reading
Hello Denise Miller! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
Newt was great
Newt was very informative and took his time explaining things to us. It was great to work with him.
5 May 2024
Reply from Raymour & Flanigan - Reading
Hello Robert Shannon! Thank you for your feedback. Thank you for your kind words, we are pleased to know that our sales associates went above and beyond for you! We hope you're enjoying your new furniture. Thank you!
Salesperson listened well to my needs…
Salesperson listened well to my needs and was well adversed to the product that I was looking for (Purple mattress).
24 April 2024
Reply from Raymour & Flanigan - Reading
Thank you, Natalie, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Reply from Raymour & Flanigan - Reading
Hello Roy Herr! Thank you for your feedback. Thank you for leaving such a great rating! We're glad you had such a good experience with us. Thank you!
I was promised a $25 gift card if I…
I was promised a $25 gift card if I checked out a mattress. Was told I'd have the gift card the same day. Well I checked out the matterss and never received the gift card, which made my experience terrible. If the card was rcvd I would have rated a five.
29 March 2024
Reply from Raymour & Flanigan - Reading
Hi Holly. We are very sorry to hear about the poor experience you had with us! We would love the opportunity to speak further with you about your concerns. Please email your order details, including your name and the phone number associated with your account along with a brief description of this issue you are experiencing, to rfcare@raymourflanigan.com. We would like to get you in touch with a member of our Customer Care team. Thank you!
Was able to shop at my own pace and…
Was able to shop at my own pace and look at things until I decided what I wanted.
15 March 2024
Reply from Raymour & Flanigan - Reading
Thank you so much, Randy, for taking the time to leave a review and for your kind words. We're so happy to hear that our staff provided you with great service while giving you the space to shop comfortably! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.