I made a request to order cushions and it took awhile to hear back. Once I did the representative talked to me like I worked for Raymour and kept telling me they'd put in a cushion order and the custo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were referred to "Chip" were told that he would be a great help to us. We found Chip personable and very willing to take the time to assist us in purchasing a mattress. We had several specific... See more
Company replied
Mgr dale and associate graham helpful in locating my misplaced key fob and wallet. After deciding on a mattress from the ones Graham showed me, I thought I mistakenly left above items at home and was... See more
The salesman wasn't pushy at all. Just let us roam around. Passed thru now and then to see if we had any questions. Graham Maggs was a pleasure to talk with. The showroom was huge, what a selection. W... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
110 Southwest End Boulevard, 18951, Quakertown, PA, United States
- 2155290192
4.6
Excellent
210 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful salesman, wide variety of choices
Helpful salesman, no pressure, showed us various similar items. Provided us with each an ice cold bottle of water. Much appreciated...!
12 November 2024
Reply from Raymour & Flanigan - Quakertown
Hi Dale,
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with our salesman and that you felt no pressure while exploring our selection. It's great to know that the cold bottle of water was a nice touch for you. We appreciate your kind words and look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Wendy was a great help
Wendy was a great help. We were looking for a dining room set and she helped us find the perfect one. Great customer service
9 November 2024
Reply from Raymour & Flanigan - Quakertown
Thank you so much for your review, Lorraine! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Reply from Raymour & Flanigan - Quakertown
Hi Michele,
Thank you so much for your wonderful review! We're thrilled to hear that you had an easy and enjoyable experience choosing and ordering your mattress. It's great to know that trying out the mattresses in-store helped you make your decision. We hope you love your new mattress and have many restful nights ahead!
Best regards,
The Raymour & Flanigan Team
The sales person was very helpful…
The sales person was very helpful without being over bearing. She listened to what I wanted and went out of her way to find what I was looking for. Entire sales staff was friendly and helpful.
29 October 2024
Reply from Raymour & Flanigan - Quakertown
Thank you so much, Paula, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service while giving you the space to shop comfortably! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
I do not recommend anyone to buy from…
I do not recommend anyone to buy from this store. I bought the most expensive leather recliner sofa in the store, and also bought 5 years of damage insurance. When my furniture needed service due to discoloration and electrical failures, the technician only came to my house took pictures and did not solve my problem, saying that the store would contact me and they never called me. So people, please do not believe everything they offer you, do not waste money on insurance that is worthless. Raymour and Flanigan are liars and irresponsible, and the quality they show in the store is not the same as what you receive at home. They do not even deserve 1 star.
15 October 2024
Unprompted review
Reply from Raymour & Flanigan - Quakertown
Dear Desyre,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you have encountered with your leather recliner sofa and the service you received. Your feedback is very important to us, and we are deeply sorry to hear that we did not meet your expectations.
We understand how disappointing it can be when a product does not perform as expected and when service follow-ups do not occur as promised. Please know that we take your concerns seriously and will be reviewing this situation internally to ensure that such issues are addressed and prevented in the future.
If you would like to discuss your experience further, please feel free to reach out to our customer care team. We value your feedback and hope to have the opportunity to make things right.
Sincerely,
The Raymour & Flanigan Team
Staff/Manager where a pleasure to deal with
Our sales person, Jim/Jimmie, was a pleasure to do business with. He is friendly, honest and over the top helpful. We also dealt with Dale who helped us out when Jimmie was busy. And again Dale is all of the above. Checkout was a breeze and the girl who help us, I think her name was Rachel? was friendlay and offered us helpful hints. We also got great deals!
27 October 2024
I had a good associate when I was on…
I had a good associate when I was on line. Her name was Wendy Johnson. I had a great experience.
10 October 2024
Reply from Raymour & Flanigan - Quakertown
Hi Charlene,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that Wendy Johnson provided you with excellent service. We strive to offer the best customer experience, and it's wonderful to know that Wendy made your visit a great one. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Always a pleasure @ R&F
Always a pleasure @ R&F . Came in today to buy a new mattress and box spring. Great service as always
Thanks Chip !!
6 October 2024
Reply from Raymour & Flanigan - Quakertown
Dear Tmyrs,
Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you had a great time shopping for your new mattress and box spring. It's wonderful to know that Chip provided you with excellent service. We look forward to welcoming you back to Raymour & Flanigan in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Quakertown
Hello Don Eisenhauer Thank you for leaving this 5-star rating! We hope you're enjoying your new furniture!
Very nice and thoughtful sales person
24 September 2024
Reply from Raymour & Flanigan - Quakertown
Hello Sherry Tomlinson Thank you for leaving this 5-star rating! We hope you're enjoying your new furniture!
We had an excellent experience
We had an excellent experience. Graham M. was an awesome salesman. He was very informative and helpful. He answered all of our questions and was extremely patient with us. He was not pushy at all and because of that we decided to buy our mattress from him that day. The entire process from start to finish was easy and pain free!! We will definitely be returning when the time comes to buy another piece of furniture!! Thank you Graham!!
21 September 2024
Reply from Raymour & Flanigan - Quakertown
Thank you so much for your review, Ian! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Easy to pick up from the service…
Easy to pick up from the service center. Communication that product is ready was not there though.
14 September 2024
Reply from Raymour & Flanigan - Quakertown
Hi Nicole,
Thank you for taking the time to leave us a review! We're glad to hear that your pickup experience at our service center was easy. We apologize for any lack of communication regarding the readiness of your product. Your feedback is valuable, and we'll work on improving our notification process to ensure a smoother experience in the future.
We appreciate your support and hope to see you again soon!
Best regards,
The Raymour & Flanigan Team
Great sales person
Our sales person, Evelyn, was wonderful and very patient with us. I knew what I was looking for and she took us around the floors several times so we could find just the right sectional and chair.
Thank you Evelyn!
6 September 2024
Reply from Raymour & Flanigan - Quakertown
Dear Tessa Obrien,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Evelyn provided you with such wonderful and patient service. It's great to know that she was able to help you find the perfect sectional and chair. We'll be sure to pass along your kind words to her.
Thank you for choosing Raymour & Flanigan!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Easy process
Went to store at Quakertown PA to try matresses...once decided we then shopped beds everywhere but came back and bought here as well. Didnt want to go back in store so I had a question that the chat feature answered on the holiday which was helpful. I did include his name in the sale. Got financing and did everything else online. Thanks
3 September 2024
Reply from Raymour & Flanigan - Quakertown
Dear Rick,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found the perfect mattress and bed at our Quakertown, PA store. It's great to know that our chat feature was helpful and that you were able to complete your purchase smoothly online. We appreciate your business and your kind words. Enjoy your new furniture, and we hope to see you again in the future!
Best regards,
The Raymour & Flanigan Team
Wendy was very friendly and helpful.
31 August 2024
Reply from Raymour & Flanigan - Quakertown
Dear Barbara,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Wendy was able to assist you in such a friendly and helpful manner. We strive to provide excellent service to all our customers, and it's wonderful to know that Wendy made your visit a pleasant one. If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
I bought the platinum service contract…
I bought the platinum service contract 4 years ago when I bought my living room set. I recently called them to fix a problem with the power sofa, love seat and chair. Raymour and Flanigan contacted me and was unable to fix the problem and offered me a full purchase price store credit. My new furniture is coming in three days and I couldn’t be more pleased with their customer service.
31 August 2024
Reply from Raymour & Flanigan - Quakertown
Dear Linda,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that our team was able to address the issue with your living room set and provide a satisfactory resolution. It's wonderful to know that you are pleased with our customer service and that your new furniture is on its way. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Purchase delivered the next day
Purchase delivered the next day. Delivery techs were professional, on time, tested lift chair and took all the packing materials.
28 August 2024
Reply from Raymour & Flanigan - Quakertown
Dear Linda,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that your purchase was delivered promptly and that our delivery team met your expectations with their professionalism. It's great to know that they ensured everything was in working order and left your space clean by taking all the packing materials. We hope you enjoy your new lift chair and look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Quakertown
Dear Joe,
Thank you so much for your wonderful review! We're thrilled to hear that you found our team friendly and helpful. We always strive to give our customers the space they need to explore our selection comfortably. Your feedback is greatly appreciated, and we look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Helpful sales person small technical issueur visit to the store went well
Our visit to the store went well. Our sales rep took us right to the chairs we were asking about and that made it easy to decide. One issue we did have was the fact that while filing out the finance forms the power went out on the tablet and the whole process needed to begin over again.
10 August 2024
Reply from Raymour & Flanigan - Quakertown
Dear Robin,
Thank you for taking the time to share your experience with us. We're delighted to hear that our sales representative was able to assist you efficiently and help you find the chairs you were looking for. We apologize for the inconvenience you encountered with the tablet during the financing process. Your feedback is valuable, and we will look into this issue to improve our service.
We appreciate your understanding and hope to see you again soon.
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Reply from Raymour & Flanigan - Quakertown
Dear SH,
Thank you so much for your wonderful review! We're thrilled to hear that you found our service efficient and pleasant. It's always our goal to make the shopping experience as smooth and enjoyable as possible. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.