Raymour & Flanigan - Patchogue Reviews 

198
TrustScore 4.5 out of 5

4.7

95 Sunrise Highway, 11772 Patchogue, NY, US


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Rated 1 out of 5 stars

If I could give zero stars that would be appropriate. I wish I could speak to someone to file a complaint. It seems that you cannot and the store, I’m surprised is still open or others haven’t filed... See more

Rated 5 out of 5 stars

Steffanie Markinson was amazing. She was professional, thorough, but not pushy. We enjoyed chatting with Steffanie and the Patchogue team and learning more about their products. I would recommend Ra... See more

Rated 5 out of 5 stars

The salesperson was extremely knowledgeable about the furniture. He applied no pressure at all. When I expressed an interest in less expensive choices he was very helpful. Showed us exactly what we... See more

Company replied

Rated 5 out of 5 stars

I first met Tom Lane a few weeks ago. He showed my son and I bedroom sets for myself. I was interested in a few and he gave me prices . I did go and look to compare at other places, but ultimately cam... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 95 Sunrise Highway, 11772, Patchogue, NY, United States

  • 6315768200

4.7

Excellent

TrustScore 4.5 out of 5

198 reviews

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1-star

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Replied to 2% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(198)

4,270 reviews in the last 12 months

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Rated 5 out of 5 stars

The salesperson was very helpful

The salesperson was very helpful. There was a large variety of furniture to choose from

19 February 2024
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Reply from Raymour & Flanigan - Patchogue

Thank you so much for your review, Debra! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Website was easy to navigate

Website was easy to navigate. Was able to narrow my search for a sectional sofa to 2 options. I visited my local store to see them. The sales associate was very helpful. I wanted to think about it a little more before I made the purchase. I then made my online purchase and was able to include the sales associates name during checkout.

14 February 2024
Rated 2 out of 5 stars

the salesman was wonderful

the salesman was wonderful. very helpful . Things went awful when we went to back desk to pay and the women who varifyed my delivery date was so rude and had no calendar infront of her and was unable to confirm the day of week my delivery was. she also had a rude tone with me and the customer ahead of me... she claims her manager did not supply her with a calender and apologetized for her rude and snipe demeanor. After spending thousands of dollars in your store I am considering canceling my order!!

20 January 2024
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Reply from Raymour & Flanigan - Patchogue

Hello Maria Taliento. We're sorry to hear you had a negative experience in our showroom. This is certainly not how we want our customers to feel while shopping with us! If you'd like to discuss this matter further, please email us at rfcare@raymourflanigan.com with a brief summary of your experience, as well as your name and phone number. Thank you!

Rated 5 out of 5 stars

Knowledgeable Staff

13 January 2024
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Reply from Raymour & Flanigan - Patchogue

Thank you, Walter, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Fast and easy

Fast and easy! Sales rep was very helpful.

12 January 2024
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Reply from Raymour & Flanigan - Patchogue

Thank you so much for your review, Rachel! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Alyson Hinds is Patchogue was fantastic

Alyson is Patchogue was fantastic. I think furniture sales people have a bad reputation in general, but Alyson was extremely knowledgeable about the store, and really tried to look for specific opinions to our "issues". Not pushy at all. Seemed to genuinely just want to help, and she did that. Haven't received the furniture yet, but the in-store experience was great

26 November 2023
Unprompted review
Rated 5 out of 5 stars

Sofa Replacement

I had to replace my sofa of almost 2 yrs due to some manufacturer defects. I had purchased the platinum protection plan and from start to finish everything went smoothly. Joshua from their protection plan customer service department did an awesome job! He was extremely knowledgeable, helpful and got everything processed very quickly. Everyone at the Patchogue Store that helped me could not have done a better job! Highly recommend them!

17 September 2023
Rated 5 out of 5 stars

Outstanding Service!

Mary was excellent! She guided me through, helping me make the best choices to accommodate my preferences and needs.

21 October 2023
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Reply from Raymour & Flanigan - Patchogue

Hello Lin Carroll! Thank you for your kind words, we are pleased to know that our sales associate did an excellent job! We hope you're enjoying your new furniture. Thank you!

Rated 5 out of 5 stars

Sales person extremely helpful and very…

Sales person extremely helpful and very professional!

1 October 2023
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Reply from Raymour & Flanigan - Patchogue

Hello Dorothy Scheriff! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We hope you enjoy your new furniture!

Rated 5 out of 5 stars

Our salesperson Madeline!

Our salesperson, Madeline was professional, knowledgeable, polite and very sweet!

24 September 2023
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Reply from Raymour & Flanigan - Patchogue

Thank you so much for your review, Susan! We're so happy to hear you had a great experience and that your sales person did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Allyson Hinds great help

My husband and I went into find a mattress. This is not as easy as you think. Salesperson Allyson Hinds in the patchogue location was excellent. She was attentive to our needs and patient. She spent a good deal of time with us and found us the perfect mattress. The best part it was delivered the next day. We will be seeing her for all our furniture needs

16 September 2023
Unprompted review
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Reply from Raymour & Flanigan - Patchogue

Hello Sharon Ciliento! Thank you for your feedback. We're so happy to hear that our sales associate was able to help you find the perfect mattress. We look forward to seeing you again!

Rated 5 out of 5 stars

Most helpful saleswoman

Most helpful saleswoman. Patient, attentive to our needs and questions.

4 September 2023
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Reply from Raymour & Flanigan - Patchogue

Thank you for your review, Joann. It's great to hear that your sales person was helpful to you!! We hope to see you again soon and thank you for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

R&F lives up to the promises all the others claim and fail

Shopping online retailers with the fancy ads I ran into so many problems with their product availability, lousy delivery, poor quality and equally miserable customer service. R&F online was top notch in all ways: preassembled items, clear info on stock availability, fast delivery, EXCELLENT customer service, and a bonus -- reasonable prices! Good bye bargain online retailers. Hello, R&F.

24 August 2023
Rated 5 out of 5 stars

Very helpful

Good customer service. Very friendly and helpful. Quick response

24 August 2023
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Reply from Raymour & Flanigan - Patchogue

Hello Cf! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!

Rated 5 out of 5 stars

Saleman was very good

23 August 2023
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Reply from Raymour & Flanigan - Patchogue

Hello Paul Breun! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We hope you enjoy your new furniture!

Rated 5 out of 5 stars
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Reply from Raymour & Flanigan - Patchogue

Thank you for your review, John. It's great to hear that your sales person was helpful to you!! We hope to see you again soon and thank you for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

I did a phone order to the store in…

I did a phone order to the store in Patchogue ny and Sammy was my sales woman. So helpful and sweet. I will definitely use her again if I need anyy

19 August 2023
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Reply from Raymour & Flanigan - Patchogue

Thank you so much for your review, Cynthia! It's great to hear that your sales person did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Ray met us at the door and introduced…

Ray met us at the door and introduced himself. He was patient and listened to what I thought I wanted in a color scheme.
I did want swivel chairs.

Ray brought me to a swivel chair that was so comfortable he then told me it was a recliner. It doesn't look like a recliner which was exactly what I wanted.
I was so happy with the chair I bought the loveseat too.
I went home and picked out
a rug to go with my new color scheme.
I will be back to see Ray for future purchases.
The store is lovely and has so many styles of furniture and accessories to choose from their customers will have a pleasant and positive shopping experience.

10 August 2023
Raymour & Flanigan - Patchogue logo

Reply from Raymour & Flanigan - Patchogue

Hello Kathleen, We are glad to know that you had a great shopping experience with the assistance of our sales associate. We hope you’re enjoying your new furniture! Thank you!

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