Raymour & Flanigan - Gateway Reviews 

I placed an order for a sofa on Sat. 23 for delivery on Sat. 30. On Friday I called after not receiving a call on Friday 29 to confirm the delivery, only to be told that a delivery was never scheduled and the next weekend delivery would be a three weeks wait. Remembering that the salesperson Sibo kept asking if I could accept the delivery on the 29th Friday repeatedly, It was clear that this was an attempt to make monthly sales goals, and my not being available to accept the delivery on Friday the 29th wasn't going to make her goals. The order was entered as I placed it on hold for a delivery date to be determined. I went to the store on Sat. 30 to speak with the manager after speaking with him on the phone on Friday night. Gerald offered gift cards and no delivery fee if a could take delivery at a later date. I refused and requested a full refund, why don't and will not do business with dishonest people!!!

I went to the outlet and explained what I was looking for and the salesman Shah recommended I go to the main store for options and contacted a salesman there.
Rasheed was helpful and showed me the brands that carried what I was looking for

Eduardo Rivera in Gateway gave us an excellent assitance. He help us a lot to find what we wanted.

The service was A-1 so far, I came in the store to be serviced by a qualified woman. Sibo did her thing. Very professional and helpful. Now I just hope the delivery was just as awesome.

Dale Edgehill-Excellent sales person. I went to Raymour and Flanigan to find my father a bed for his back, and I was referred to Dale. Dale was easy to talk to. She was courteous and patient with my father. She asked him questions -she really took her time with him. Best experience ever. Our family now have a go to person! .Thanks-Nicola
Raymour & Flanigan, Gateway mall, Brooklyn.

Dale has the best customer service etiquette
I've ever experienced. I've just suffered a back injury which limited me to very little time due to extreme pain, Because Dale was so helpful at making me comfortable in one of your sofa set, I ended up staying longer than expected. Dale really took the time to take care of me and my family. She was very welcoming and exceptionally professional. Every customer's dream sales rep.

The sales representative was very helpful.

Pleasant customer service department. Very helpful. Easy to get my order in. Hope delivery is good. Scheduled for tomorrow after 10 o'clock am please this is important to deliver after 10 am . I called your office about the delivery time and you are supposed to return the call. No call yet. Please confirm the delivery time!!!!

Ordered a 3 piece Cityscape sectional and received a timely delivery of 3 pieces that looks similar, but on a closer look…pieces are 3 different brands. Still waiting on customer service response!

Miss Govany L was very helpful and she also take the time to go around and help me pick out pieces I was looking for. Thanks Miss G
Marcia TrotmanEvans

Welcoming environment
Visible sales agents
Staff is professional and courteous
Our Sales Assistant
Sibo Isaac was awesome.

I made a purchase with a very nice Sales Rep named Mr Goni from Gateway, Brooklyn Ny store. Unfortunately delivery company was not nice. The driver came to house half an hour before time , I was not available and not given a heads up and advised they were not coming back although my delivery time was 10:30 to 1pm. When I contacted Raymour & Flannigan and spoke with Jillian (who was overwhelmed and indicated she was the only person taking phone calls) was not helpful and put me on hold in the middle of conversation. The actions today has let me know Raymour and Flanigan does not care about their customers and providing great service as displayed all over their website. I will be calling back my nice Sales rep and apologizing to him that I will be canceling the order and it is not his fault. I will no longer be providing service to Raymour and will contact my friends and family and have them cancel any existing orders they have now and advise not to purchase. A simple apology would have avoided all of this.

ROXANNE was very polite and professional. A good representative for your company.

Friendly and knowledgeable staff. The experience was hassle free and I was able to find what I needed without too much " sales pitching".

The experience was good overall. I walked in and I was greeted with smiles,which is wonderful.I was helped by Eduardo. I already had what I wanted on my online cart so I showed it to him and he showed it to me in the store. He helped me check out he was fantastic. My only conplain was the lady behind the register. I greeted her with a good afternoon and a smile and she did not acknowledge me. She seemed like she was in a bad mood. Took my money and didn't not aknowledge me at all. Rolling her eyes typing away and snatching the money off my hands. She was cold and mean. Or maybe she had one of those days. But regardless keep it profesional when you are in this type of business. It reflects poorly on the company itself.