While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its efficient and prompt service, highlighting the speed of delivery and the ease of the ordering process. Many people appreciate the competitive pricing and the quality of the products received, often noting that items are as described and represent good value. However, some customers also noted issues with product advertising, stating that items on the website were not always accurately represented. A few people were dissatisfied with having to cover the return shipping costs for incorrect items, especially when the issue stemmed from the product description.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, consistently praising its speed and efficiency. Many... See more

Product

Customers had positive experiences with product quality and selection. Many reviewers praised the good... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism and efficiency.... See more

Order

Reviewers mention positive feedback about order. Customers consistently praise the easy and straightforward... See more

Price

Customers consistently note positive experiences with price. Reviewers frequently mention finding the best... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a 600Kilo Coal store which is massive and extremely heavy. We live in the UK so didn't think Ray Grahams would deliver to us. Wow amazing company. Great price and a hassle free delivery whi... See more

Rated 5 out of 5 stars

Ordering was easy. Product bought was better value than other sites. Shipped immediately and received on time. Very efficient service. Thought i had messed up order emailed company at night received r... See more

Rated 5 out of 5 stars

Fantastic online and phone service from Ray Grahams. I phoned in advance to find out about current stock levels of the item required. I spoke to a very polite and efficient employee. I then ordered... See more

Rated 5 out of 5 stars

Great service from the guys there. Asked them to check they actually had some listed parts in stock (obsolete Makita screw driver bits) which they did. Bought online and shipped same day, arrived in... See more


Company details

  1. Building Materials Supplier
  2. Bathroom Supply Store
  3. Lumber Store
  4. Plumbing Supply Store
  5. Safety and Work Wear Store
  6. Tool Store

Written by the company

With over 50 years of experience, Ray Grahams is a one-stop-shop for all your building, home, and DIY needs. Recognized as the "Aladdin's Cave of DIY" and featured by Telegraph.co.uk in the Top 20 British DIY Stores, we offer a vast selection of over 30,000 products available both online at www.raygrahams.com and in our mega store located here in Newtownards, County Down, Northern Ireland. Upstairs, you'll find our power tool superstore, featuring hundreds of power tools for projects of all sizes along with our beautiful bathroom showroom for creating your dream bathroom. On the ground floor, explore our DIY mega shop and extensive timber yard, where you'll find all the materials and supplies you need, whether you're a DIY enthusiast or a trade professional. At Ray Grahams, we are committed to delivering exceptional personal service to every customer. Our reputation for outstanding customer care speaks for itself, as we pride ourselves on being transparent, genuine, and approachable. Whether you call us, send an email, or visit our store, you can expect an authentic Ray Grahams experience every time.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Excellent product, pricing misleading

DeWalt DCM565P1 18V Brushless XR Cordless Chainsaw 30cm With 1 x 5.0Ah Battery and spare chain.
Product and service is excellent. Am unable to give it 5***** because of pricing experience. Website displayed price in Euros €350.88 (£329stg) but unfortunately, this is misleading as the vendor only accepts sterling, so final price €396.96 - paid with credit card.
I purchase several times a year from Northern Ireland vendors and this is the first time I have experienced this.

9 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent price and prompt delivery

Excellent price and prompt delivery! Thank you!

Living in The Highlands of Scotland, folk are used to companies based in England not delivering goods to them.

Strange how a company from Northern Ireland, a region that suffers the same discrimination, and it is open discrimination, can speedily deliver to people living in what “others” classify as remote parts of Scotland?

Companies should take note, it is possible to deliver goods to Parts of Scotland and Northern Ireland and still make a profit!

Well done Ray Grahams!

5 July 2024
Unprompted review
Rated 5 out of 5 stars

Easy ordering and delivery,makita…

Easy ordering and delivery,makita dur368az purchased with all different heads!what a bit of kit,munched its way through a really over grown garden,6ft thick brambles,2 x 5ah battery’s needed,last for a good hour.see you later petrol,once you go electric you won’t go back……

8 June 2024
Unprompted review
Rated 5 out of 5 stars

Ordered to Sligo Ireland…

This was my first time ordering from Ray Grahams. I had no problems ordering to the Republic of Ireland. Product arrived as promised. The price was very competitive and the best value for money. I can't fault anything. Well done Ray Grahams.

29 May 2024
Unprompted review
Rated 5 out of 5 stars

Good people to do business with

My experience using Ray Grahams has been all positive, I wanted a certain Makita cutter blade and fitting kit for my garden strimmer and they via the website listed all the items.
I placed the order at the weekend and the order was dispatched on the Monday from Ireland and delivered within the allocated time to me later that week.
The parts were well packaged so very pleased with my overall experience
Many thanks

26 May 2024
Unprompted review
Rated 5 out of 5 stars

Very competitive prices on a huge…

Very competitive prices on a huge selection of items. I ordered online which was easy and straightforward. I was kept 'up to date' regarding my order from the moment I had placed the order. The item was delivered in record time too. Very impressed with their service.

29 May 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Great selection of hardware in this shop. I will definitely buy here again. Well laid out and clear website, Very fast professional shipping . Meticulous packaging. free shipping over £50 . And such value for money is a credit to Ray Graham.

24 May 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look