Ordered a 600Kilo Coal store which is massive and extremely heavy. We live in the UK so didn't think Ray Grahams would deliver to us. Wow amazing company. Great price and a hassle free delivery whi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordering was easy. Product bought was better value than other sites. Shipped immediately and received on time. Very efficient service. Thought i had messed up order emailed company at night received r... See more
Fantastic online and phone service from Ray Grahams. I phoned in advance to find out about current stock levels of the item required. I spoke to a very polite and efficient employee. I then ordered... See more
Great service from the guys there. Asked them to check they actually had some listed parts in stock (obsolete Makita screw driver bits) which they did. Bought online and shipped same day, arrived in... See more
Company details
- Building Materials Supplier
- Bathroom Supply Store
- Lumber Store
- Plumbing Supply Store
- Safety and Work Wear Store
- Tool Store
Written by the company
With over 50 years of experience, Ray Grahams is a one-stop-shop for all your building, home, and DIY needs. Recognized as the "Aladdin's Cave of DIY" and featured by Telegraph.co.uk in the Top 20 British DIY Stores, we offer a vast selection of over 30,000 products available both online at www.raygrahams.com and in our mega store located here in Newtownards, County Down, Northern Ireland. Upstairs, you'll find our power tool superstore, featuring hundreds of power tools for projects of all sizes along with our beautiful bathroom showroom for creating your dream bathroom. On the ground floor, explore our DIY mega shop and extensive timber yard, where you'll find all the materials and supplies you need, whether you're a DIY enthusiast or a trade professional. At Ray Grahams, we are committed to delivering exceptional personal service to every customer. Our reputation for outstanding customer care speaks for itself, as we pride ourselves on being transparent, genuine, and approachable. Whether you call us, send an email, or visit our store, you can expect an authentic Ray Grahams experience every time.
Contact info
47-59 Donaghadee Road, BT23 7HB, Newtownards, United Kingdom
- 02891 813 494
- shop@raygrahams.com
- www.raygrahams.com
4.8
Excellent
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I recently ordered from Ray Grahams and…
I recently ordered from Ray Grahams and was thoroughly impressed. Delivery was super fast, the item arrived safely, and customer service was top-notch when I had a query. They offer great prices, an excellent stock range, and quick resolutions to issues. I’d highly recommend them and would shop here again!
1 March 2025
Unprompted review
Nice product with good service.
26 March 2025
Unprompted review
Reply from Ray Grahams
Hi Philip, thanks for the 5 star review!
We're pleased that you're happy with the level of service we aim to provide and your new product. We look forward to helping you again soon. RGL
Purchased a 36 vt Black and Decker…
Purchased a 36 vt Black and Decker strimmer
Fantastic price and delivered in 48 hours
Thank you will certainly purchase from you again second to none
29 March 2025
Unprompted review
Reply from Ray Grahams
Thank you so much for your kind words Alan!
We're thrilled to hear you're happy with your Black and Decker strimmer and the speedy delivery. It's great to know we were able to provide you with a fantastic shopping experience.
We look forward to serving you again in the future — thanks for choosing us! Team RGL.
Great company to do business with
Big stock of items, easy to order, super delivery. A pleasure to do business with.
14 March 2025
Unprompted review
Reply from Ray Grahams
Thank you for the wonderful review Jim! ⭐
We're so glad to hear you had a smooth and enjoyable experience with us. It’s great to know that our stock, ordering process, and delivery met your expectations.
We truly appreciate your business and look forward to serving you again soon! Team RGL.
Reply from Ray Grahams
Hi Pam,
Thank you very much for the 5 star review! We're thrilled to hear you had a great experience with us.
We truly appreciate your feedback and look forward to hearing from you again soon! Team RGL.
Fire grate:
No problem ordering this item....came extremely well packaged.... does what it says on the tin..... absolute great job 👍👍👍
21 March 2025
Unprompted review
Reply from Ray Grahams
Thank you for the fantastic review Dermot!
We're so glad to hear that your order arrived in perfect condition and that the grate is working just as expected. We really appreciate your feedback and look forward to helping you again soon! 👍😊
Please do not make the same mistake as…
Please do not make the same mistake as myself and avoid using this company. They have refused a refund worth over £500 for a product I returned un opened as they claimed it was damaged upon return. Take my advice and go with a more reputable company.
20 March 2025
Unprompted review
Dealing with friendly people always helps.
I could not find the brand of product I was looking for anywhere online apart from at Ray Graham.
The staff I spoke to and emailed, were really friendly and also very helpful which would encourage me to definitely shop with them again - lovely people and a pleasure to do business with them.
8 February 2025
Unprompted review
Reply from Ray Grahams
Thank you so much for your wonderful review Eileen!
We're thrilled to hear you had a positive experience with our team. It's great to know that we could help you find the product you were looking for, and we're so grateful for your kind words.
We really appreciate your business and look forward hearing from you again soon. It’s always a pleasure.
Kind regards, Team RGL. 😊
First class service.
First class service from enquiry to delivery.
Would be difficult to improve in existing system.
12 March 2025
Unprompted review
Reply from Ray Grahams
Thank you for the amazing review Kathryn!
We're so happy to hear that you had a seamless experience from start to finish. It's fantastic to know that you were pleased with our service, and we truly appreciate your feedback. We’ll continue to keep delivering a first class service!
Looking forward to assisting you again soon. Team RGL.😊
Speedy delivery great product many…
Speedy delivery great product many thanks
3 March 2025
Unprompted review
Reply from Ray Grahams
Hi Ryan,
Thank you so much for your kind words! We're thrilled to hear that you're happy with both the speedy delivery and your new product.
We really appreciate your feedback and look forward to helping you again soon! Team RGL 😊
Great Service, Fast Delivery
Unbelievably fast delivery to Dublin, within 24 hours. Had an issue with the order which they addressed straight away also. Would definitely recommend.
14 February 2025
Unprompted review
Reply from Ray Grahams
Hi Alex,
I'm glad to hear that you received your order the next day and that we were able to resolve the issue for you right away.
Your recommendation means a lot to us, and we’re so pleased you had a great experience. Let us know if you need any further assistance!
Kind regards, Team RGL. 😊
Great service and good product
Absolutely great customer service over the phone and internet,I made phone enquiry regarding delivery to mainland England and a lady was very helpful and confirmed that free delivery was available, I then made the purchase on line at a very competitive price, ordered the coal bunker Thursday afternoon and it was delivered Saturday morning by DPD duly wrapped and in perfect condition, great service from both seller and courier.
13 February 2025
Unprompted review
Reply from Ray Grahams
Thank you so much for your excellent review Jeff!
We're pleased to hear that you had such a positive experience with our team, both over the phone and online.
It’s great to know that everything went smoothly with your order and delivery, and that the coal bunker arrived in perfect condition.
We really appreciate your kind words and are glad we could provide you with a great experience.
If you need anything else, don’t hesitate to reach out! Team RGL 😊
Reply from Ray Grahams
Good afternoon, Paul.
Thank you for your great review! We’re so happy to hear you had a positive experience with our service. We appreciate your feedback and are glad you’re pleased with your Makita combi drill.
If you need anything else, feel free to reach out anytime! Team RGL.
Excellent ordering and delivery…
Excellent ordering and delivery experience
21 February 2025
Unprompted review
Very impressed by the competitive…
Very impressed by the competitive pricing and the
very prompt delivery
28 January 2025
Unprompted review
Received the item i ordered,delivered…
Received the item i ordered,delivered on time and was exactly as described
23 January 2025
Unprompted review
THE poorest customer experience
THE poorest customer experience, and shocking attitude from the owner... so much for being a family business. Given the wrong product by warehouse staff (it was put in my boot by them, whilst I paid ...I didn't think to check!) & not given a refund despite having receipt. If in doubt blame the customer. Bunch of crooks. Sooner use Screwfix, B&Q etc and get better value.
25 January 2025
Unprompted review
Fantastic service and quick delivery
I ordered a fire grate from Ray Grahams on a Saturday evening after calling to check delivery times. The grate was processed and dispatched the next day and I received on the Wednesday. Fantastic service and very quick delivery compared to other companies who had delivery times of 10 days to 2 weeks. Would definitely buy from them again.
25 January 2025
Unprompted review
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