Purchased the reclining fimous suite and covers which rotted so a replacement cover set was sent. I started to notice the black rattan peeling in places on the suite which showed white where there sho... See more
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Having read through some of the reviews I see that this is a small company but I have sent numerous emails and not received a reply and I have tried to call the 08435 number but it either rings o... See more
Company replied
Furniture delivered yesterday and it's fantastic. Cover and parasol base missing. Cannot get a response by phone or email. Have they gone bust? If you are still in business please email john@edmondson... See more
Company replied
Me too! Order placed & £749.00 taken on 19th April - no reply to emails! On reading the reviews before ordering, I was impressed that many reviews read that delivery was next day! I understand that it... See more
Company details
About Rattanfurnitureuk
Information provided by various external sources
As of 1st January 2015, www.rattanfurnitureuk.co.uk is under new management. We would like to take this opportunity to sincerely apologise to our customers if they have previously experienced a less than satisfactory service from us.
We fully understand your disappointment when things don't go as they should, and are working closely with our customers, staff and suppliers to ensure that such issues do not happen again.
In the meantime, please don't hesitate to contact us if there are any outstanding or unresolved problems with your order and we will do our very best to help you.
We look forward to serving your rattan furniture needs and hope that you will continue ordering products from us with restored confidence and peace of mind.
Contact info
United Kingdom
- www.rattanfurnitureuk.co.uk
2.7
Poor
105 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great Quality. Great service. Great price.
It's nice to find a company that actually cares about it's customers and are human. I ordered a table and chairs for my decking, and was so pleased with purchase that I went back for 2 more chairs and occasional table. My wife found the table too low for her use. David (the MD) instantly offered an alternative at no additional cost.
My brother has since brought a setting and can not thank me enough for the inroduction!
23 March 2012
Unprompted review
Good product, good service
I was disappointed to find that one chair had been damaged in transit. A quick phone call to Rattanfurnitureuk and an emailed photo of the damage and a new chair was on its way. I'm delighted with the furniture and am now just waiting for summer.
23 March 2012
Unprompted review
Aweful
Ordered product over internet, wrong product sent to my house which I phoned up to report and the lady I spoke to (who didnt really seem interested) said she would send the right one, to this day I have never had the right product and I ended up having to use the wrong patio cover (the original one you sent was for a 6 seater Rattan set I ordered for the 4 seater cube set) which doesnt fit and keeps blowing off in the wind. Would never use or recommend your company or products for this reason. Phoned back to complain no one returned my call.
23 March 2012
Unprompted review
Reply from Rattanfurnitureuk
Dear Kevin Taylor, Anyone reading this review...
We can see from reading historic reviews that the service provided by www.rattanfurnitureuk.co.uk has not been acceptable. In January 2015 this website was purchased by another online retailer and we are now attempting to undo the damage done by the previous owners (www.mazeliving.co.uk). The new holding company which owns www.rattanfurnitureuk.co.uk is an established online retailer with over 10 years history trading online, we know what is needed to offer our customers the service required to succeed online.
We have an experienced customer service team alongside state of the art warehousing and stock control systems able to ensure dispatch within 48 hours or orders being placed online. We have maximum 24 hour response times to customer emails we empower our staff to resolve issues on the spot.
We hope that any customers reading old reviews of www.rattanfurnitureuk.co.uk consider that the new management team and owners are committed to establishing this website and it's brand as the UK's leading retailer of Rattan Garden Furniture. If you have any ongoing concerns regarding our service and wish to discuss this with us we welcome your call.
Thank you for your time,
Zebrano Rattan Furniture Team.
Exactly as described, prompt delivery
Ordered for delayed delivery as I was moving house. Goods exactly as described. Well recommended
23 March 2012
Unprompted review
Friendly & Reliable
My wife ordered a set of garden rattan furniture online and it was exactly as shown on site, it was delivered on time and when she phoned with a few questions was answered by a very helpful person.
I would buy from them again.
23 March 2012
Unprompted review
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