Great!!!! Lovely and wonderful! Awesome communication about shipment and status of my ring! Easy to use website! Unbeatable prices! And the ring!!! Absolutely drop dead stunning! I was looking i... See more
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We just celebrated our 35th wedding anniversary in May. My mother-in-law has a very unique wedding ring I’ve always admired. A few years ago, I found a similar setting, that had a small diamond. I... See more
Company replied
The return policy is amazing since you’re purchasing high end fine jewelry without seeing it in person and trying it on first for style, comfort and fit. The people at Rare Carat are kind, helpful... See more
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Beautiful ring. great experience and awesome customer service since i needed to resize they were quick and fix the problem right away. 2 karat ring is amazing and my fiancee loves it.. quality of the... See more
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Company details
About Rare Carat
Written by the company
What is Rare Carat?
Rare Carat is one of the leading diamond jewelry retailers in the United States, and best rated jeweler on Trustpilot since 2024. In 2021, Rare Carat pivoted away from its initial "search engine" business model and started accepting payments. This allowed the company to become merchant of record on all transactions and take end-to-end responsibility for customer service and satisfaction. Behind the scenes, like in traditional retail, Rare Carat aggregates many vetted wholesalers with whom the customers never interact. All products sold on Rare Carat come in a Rare Carat branded box, the company no longer selling products from third party brands. The company has gained a reputation for exceptional customer protection, customer service, quality and pricing. Learn More about the company here: About Rare Carat
Over a million of happy customers used Rare Carat so far.
TrustPilot, Google and BBB users have submitted more than 5,000 positive Rare Carat reviews.
Rare Carat offers more than 1,500,000 natural and lab-grown diamonds, using sophisticated AI to rate diamond deals and help you find the best value.
Powerful Reports on Diamonds Don’t get ripped off, no matter where you shop. Use the free Rare Carat Report, a Price and Quality check for any diamond you are considering buying anywhere.
Free Human Gemologist Help
Additionally, Rare Carat Gemologists are available 24/7 to answer diamond questions about any diamond sold anywhere, no strings attached. Give it a shot and you’ll see why Rare Carat reviews are excellent.
Questions? Get in touch at help@rarecarat.com or visit us at RareCarat.com to discover the smarter way to buy diamonds.
We don’t care where you buy diamonds - just that you buy smart.
What is Rare Carat?
Written by the company
- "The Secret to Buying the Perfect Diamond" - The New York Times
- Rare Carat is one of the leading diamond jewelry retailers in the United States. It operates on a “managed marketplace” model, combining the selection advantages of marketplaces with the quality assurance of traditional retailers. Founded in 2016, the company initially started as a diamond search engine (“Kayak for Diamonds”). In 2021, Rare Carat pivoted away from the search engine model, started accepting payments (becoming merchant of record) and taking end-to-end responsibility for customer service and satisfaction. Behind the scenes, Rare Carat aggregates many vetted wholesalers, with whom customers never interact. The company has gained a reputation for exceptional customer protection, customer service, quality and pricing.
Should I buy my engagement ring on Rare Carat?
Yes! All of our products are covered by our 100% Money-Back Guarantee
We accept returns within 30 days of shipment for a full refund, no fine print. Just contact one of our gemologists in chat or email help@rarecarat.com to initiate the return and get your pre-paid shipping label. We also offer one free ring resizing for up to a year after shipping (the resizing of eternity bands, however, is limited to 30 days). More extended coverage is available through our care plan.
Contact info
20W 47th Street Suite 601A, 10036, New York, United States
- help@rarecarat.com
- www.rarecarat.com
5.0
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Great customer service
The overall experience working with this company was exceptional, and seeing the genuine smile on my fiancée's face said it all. Their team provided top-notch customer service from start to finish, and their work was outstanding. I highly recommend them."
29 July 2026
Reply from Rare Carat
Hi Delmar!
Thank you for such a meaningful review!
We’re glad our team provided exceptional service throughout your experience and that your fiancée loved the finished piece.
Her smile truly says it all, and we truly appreciate your recommendation.
Kind regards,
Matthew H.
Diamond Expert, Rare Carat
Very beautifully set stone
Very beautifully set stone, easy to work the website, although I wish the setting could be previewed with another cut other than round, as I got an oval stone.
29 July 2026
Reply from Rare Carat
Hi Jackson!
Thank you for sharing your experience! It’s great to hear you loved how the stone was set and enjoyed an easy shopping experience.
Appreciate your feedback, we'll share this with our team.
Best regards,
Matthew H.
Diamond Expert, Rare Carat
I bought a ring for my wife to…
I bought a ring for my wife to celebrate our 10th wedding anniversary, and the experience was excellent. The website was easy to navigate, the selection of rings was beautiful, and the pricing was good (though it could have been slightly lower). The delivery arrived on time, and the entire process was smooth and hassle-free.
Overall, I had a great experience and would definitely recommend it.
29 July 2026
Reply from Rare Carat
Hi Mikhail!
Thank you for choosing Rare Carat for such a special anniversary gift!
It’s great to hear you enjoyed the selection, found the process easy, and received everything on time. We appreciate your feedback on pricing and are grateful for your recommendation.
Best regards,
Matthew H.
Diamond Expert, Rare Carat
The product and experience were great
Had great service! My ring box was broken, and they went a new one within a day.
Ease of selection, and help from Gemologists was all a great part of the experience.
The ring was so beautiful! She loved it.
Thanks RareCarat team.
29 July 2026
Reply from Rare Carat
Hi there Krishna!
Thank you for the kind review!
We’re happy our team could send a replacement box so quickly and help make the selection process smooth. Hearing that she loved the beautiful ring is the best part!
Thank you for trusting Rare Carat!
Best regards,
Matthew H.
Diamond Expert, Rare Carat
Reply from Rare Carat
Hi Monica!
Thank you for your kind review! We’re so glad our team provided a great experience and that you’re happy with your diamonds.
We truly appreciate you choosing Rare Carat!
Kind regards,
Matthew H.
Diamond Expert, Rare Carat
Customer service was great
Customer service was great! Fast responses got exactly what I was looking for. Fiancé loves it
29 July 2026
Reply from Rare Carat
Hi Ivan!
Thank you for your thoughtful feedback!
We’re pleased that our team provided prompt support and helped you find the right piece. We’re especially glad your fiancé loves it.
Sincerely,
Matthew H.
Diamond Expert, Rare Carat
The uniqueness of crafting a ring for…
The uniqueness of crafting a ring for my beloved was unmatched
2 July 2026
Reply from Rare Carat
Hi there Deven!
Thank you for sharing!
It’s great to hear that designing a unique ring for your beloved made the experience so special. We’re grateful to have been part of it.
Best regards,
Matthew H.
Diamond Expert, Rare Carat
Trustworthy and Great Value.
Didn’t know what to expect buying a diamond online but I was really happy with the process. The stone I received was excellent. Just as described when I ordered it. The process gained my trust and was very secure. I’m always searching Rarecarat.com for my next purchase.
28 July 2026
Reply from Rare Carat
Hi Patrick!
Thank you for sharing your experience!
We’re glad the diamond arrived exactly as described and that the secure process gave you confidence in buying online. We truly appreciate your trust and look forward to helping with your next purchase.
Kind regards,
Matthew H.
Diamond Expert, Rare Carat
Amazing diamonds
Amazing diamonds, great customer service and very responsive.
Very easy to deal with, and the quality was great
28 July 2026
Reply from Rare Carat
Hi Andrew!
Thank you for sharing your experience! It’s great to hear you loved the quality and that our team made everything easy with quick, helpful service.
Best regards,
Matthew H.
Diamond Expert, Rare Carat
Great quality and customer service!!!!
Helped to source a like diamond when the shipping time was longer than I preferred. Presentation was great although it would be nice to have less of an extravagent presentation for cheaper cost if you are an investor an dont really care about a high cost box presentation. Diamond came with actual paper certs and not just a link to an online copy which was great. Would also be even better if they could figure out a way to reduce all diamond shipping costs.
15 June 2026
Reply from Rare Carat
Hi Marty,
Thank you for sharing such thoughtful feedback! We’re glad our team could help source a comparable diamond with a faster timeline and that the presentation and paper certification met your expectations.
We also appreciate your suggestions regarding simpler packaging options and will share them with our team.
Kind regards,
Matthew H.
Diamond Expert, Rare Carat
Exceeded Every Expectation!
Everything about Rare Carat has been absolutely amazing! I got a fully customized engagement ring for my fiancée, and the entire experience exceeded my expectations.
I first sourced the diamond through Rare Carat, and I really appreciated how transparent and customer-focused they were.
Throughout the process, Noni was my point of contact, and she was exceptional. She was always prompt with her email responses, patiently answered all my questions, and made sure every detail was taken care of.
Once the diamond was finalized, I discussed my custom ring design with Noni. She carefully documented all of my requirements and coordinated everything with their jewelry team. One thing that really impressed me was that they shipped the diamond to my home for inspection before it was set, which gave me complete confidence in my purchase.
The custom design process was equally impressive. I went over every little detail of the ring, and the team captured my vision remarkably well. They sent me a 3D render, and I was pleasantly surprised that about 95% of the design matched exactly what I had envisioned. After just one round of minor revisions, the design was finalized.
Within about 4 to 5 weeks, the ring was completed and even shipped earlier than promised. The entire experience, from sourcing the diamond to designing and delivering the finished ring, was seamless and stress-free.
Most importantly, my fiancée absolutely loves the ring, and seeing how happy she is made the entire journey worthwhile.
Thank you, Noni and the entire Rare Carat team, for your professionalism, attention to detail, and outstanding customer service. I couldn’t have asked for a better experience and would highly recommend Rare Carat to anyone looking for a custom engagement ring.
20 June 2026
Reply from Rare Carat
Hi there Vipin!
Thank you for sharing such a thoughtful review, and congratulations on your engagement!
We’re so glad Noni and our jewelry team made the process feel clear and seamless, from selecting and inspecting the diamond to refining the custom design and delivering the finished ring ahead of schedule. Most importantly, it’s wonderful to know your fiancée loves it!
We truly appreciate your trust and recommendation!
Kind regards,
Matthew H.
Diamond Expert, Rare Carat
Easy to choose and build what you want
Easy to choose and build what you want, very helpful staff, and will be returning in the future!
27 July 2026
Reply from Rare Carat
Hi Kevin!
Thank you for your kind review!
We’re glad the building process was easy, and our team could help along the way. We truly appreciate your support and look forward to welcoming you back.
Kind regards,
Matthew H.
Diamond Expert, Rare Carat
Exceeded my expectations!
Ordered a loose diamond to upgrade my wedding band for our 10th anniversary. Communication about order was very good and arrived fast.
I highly recommend and will definitely use Rare Carat in the future!
27 July 2026
Reply from Rare Carat
Hi there Marion!
What a special way to celebrate 10 years! We’re happy everything was communicated clearly and delivered quickly, and we truly appreciate your recommendation.
Thank you for choosing Rare Carat!
Best regards,
Matthew H.
Diamond Expert, Rare Carat
Reply from Rare Carat
Hi Randy!
Thank you for choosing Rare Carat again! We’re so glad you’re happy with both rings and truly appreciate your continued trust in us.
Kind regards,
Matthew H.
Diamond Expert, Rare Carat
Reply from Rare Carat
Hi there Brian,
Thank you for recommending us! It’s great to know the process was timely, the service felt professional, and the price was right for you.
Best regards,
Matthew H.
Diamond Expert, Rare Carat
Reply from Rare Carat
Hi there!
Thank you for your kind review!
We're so happy to hear you love your ring. Thank you for choosing Rare Carat, and we hope you enjoy it for years to come.
Kind regards,
Matthew H.
Diamond Expert, Rare Carat
Great customer service.
27 July 2026
Reply from Rare Carat
Hi there John!
Thank you for your kind review! We're glad you had a great experience with our team and appreciate you choosing Rare Carat.
Kind regards,
Matthew H.
Diamond Expert, Rare Carat
Reply from Rare Carat
Hi there Bret!
Thank you for taking the time to leave a review!
It's wonderful to know you enjoyed a simple shopping experience, prompt communication, and timely delivery.
Thank you for trusting Rare Carat!
Sincerely,
Matthew H.
Diamond Expert, Rare Carat
Very impressive Ring
I can’t be happier with the ring I purchased from Rare Carat.My fiancé was in tears she was so happy thank you so much & I’ll be purchasing the matching band in the near future the quality of the diamonds was second to none
25 July 2026
Reply from Rare Carat
Hi there Tito!
Thank you for such a heartfelt review!
We're honored to have been part of such a special moment. Knowing your fiancée loved the ring so much and that you're already planning to return for the matching band means the world to us.
We look forward to helping you again soon!
Kind regards,
Matthew H.
Diamond Expert, Rare Carat
Reply from Rare Carat
Hi Brandon,
Thank you for taking the time to leave a review! We're so pleased you had a positive experience and love your jewelry.
Your support means a great deal to our team!
Sincerely,
Matthew H.
Diamond Expert, Rare Carat
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