The products were shipped within a few days. Have previously used tape hair extensions and clip-ins. Can recommend. I only wish they had more colours to chose from and that the information videos were... See more
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Review summary
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This is my second order from Rapunzel! I am well pleased with their hair 👍 This time I tried 2 single clip-in to add a quick detail in my hairstyle, which worked perfect, love it! I wish I could buy... See more
Company replied
Wrong colour. It was so different on the website. I live very near your store and o was so disappointed when I found out I couldnt exchange them. Now it is too late. The quality is top notch though. A... See more
Company replied
Quick delivery, very nice hair piece but too expensive. other stores out significantly pricy. Still enjoy the product but not really affordable.
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Company details
Written by the company
Hair is our passion! Since foundation in 2007, we at Rapunzel of Sweden have helped hundreds of thousands of customers worldwide achieve the dream of perfect locks. Always with passion, service and quality in mind. Our mission is to give every customer the best hair experience and help you fulfill the dream of longer and thicker hair. We gratefully accept your constructive feedback, so that we can improve the experience for all our customers. For more information about our products, visit our website!
Contact info
Sweden
- www.rapunzelofsweden.com
3.5
Average
8K reviews
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No problem and nice quality
1 June 2026
Reply from Rapunzel of Sweden
Hi!
Thank you so much for your kind feedback! 💗
We’re happy to hear that you’re pleased with both the quality and your experience.
Kind regards,
Rapunzel of Sweden 💗
Customer-friendly.
Quick processing of the return due to the hair color not matching. Customer-friendly. I am very pleasantly surprised. Very good product quality.
29 May 2026
Reply from Rapunzel of Sweden
Hi!
Thank you so much for your kind feedback! 💗
We’re very happy to hear that you had a positive experience with our return process and that you are satisfied with the product quality.
Kind regards,
Rapunzel of Sweden 💗
Looks really good and seems like high…
Looks really good and seems like high quality also! This will be my best friend until my hair grows back out <3
23 May 2026
Reply from Rapunzel of Sweden
Hi💗
Thank you so much for your lovely feedback!
We’re very happy to hear that you are pleased with both the look and quality of the product.
Kind regards,
Rapunzel of Sweden 💗
Wrong colour
Wrong colour. It was so different on the website. I live very near your store and o was so disappointed when I found out I couldnt exchange them. Now it is too late. The quality is top notch though. And delivery super fast. Thank you.
31 May 2026
Reply from Rapunzel of Sweden
Hi💗
Thank you for your feedback.
We’re sorry to hear that the colour did not meet your expectations compared to the images online. We understand how disappointing that can be, especially when you were looking forward to using the product.
We would like to let you know that our customer service team is always happy to help with colour guidance and consultation before purchase to support you in finding the right match.
Please also note that products can be returned via our return portal as long as they are unused, within the return period, and have the original seal intact.
We truly appreciate your kind words about the quality and fast delivery, and we hope to be able to assist you better next time.
Kind regards,
Rapunzel of Sweden 💗
I was not allowed to send product back…
I was not allowed to send product back although it was not a right product for me. I asked for return ticket for sending product back to company but my request was denied saying that they cannot since product is not defective. That was a lame excuse. Poor service.
29 May 2026
Reply from Rapunzel of Sweden
Hi💗
Thank you for sharing your feedback.
We would like to clarify that products can be returned through our return portal as long as the return period has not expired, the product has not been used, and the original seal is still intact. If a product is faulty or defective, a claim can be submitted, and our team will be happy to assist with the matter.
If you have any questions regarding your specific case, please don't hesitate to contact our customer service team, and we will be happy to help.💗
Kind regards,
Rapunzel of Sweden 💗
Reply from Rapunzel of Sweden
Hi💗
Thank you so much for your kind feedback.
We’re very happy to hear that you are pleased with the quality and the fast delivery, and that everything met your expectations.
Kind regards,
Rapunzel of Sweden 💗
The ponytail has a very high quality
The ponytail has a very high quality, people who are close to me would not know that i was wearing extenions. That shows how natural its looks like. The ponytails stays very tied in the hair so you don‘t have to be scared of loosing it. The colour also matches perfectly. I am impressed.
I also contacted the customer service. They applied very fast and very friendly.
28 May 2026
Reply from Rapunzel of Sweden
Hi💗
Thank you so much for your wonderful feedback.
We’re truly happy to hear that you are pleased with the quality of the ponytail and that it blends so naturally with your own hair.
We really appreciate your kind words about our customer service as well. Providing fast and friendly support is very important to us.
Kind regards,
Rapunzel of Sweden 💗
The city lor was not what it looked…
The city lor was not what it looked like in the picture. But, the return was easy and I got the money back within short
6 June 2026
Reply from Rapunzel of Sweden
Hi💗
Thank you for taking the time to share your experience with us.
We're sorry to hear that you were not happy with the product. We continuously work to present our products as accurately as possible.
At the same time, we're pleased to hear that the return process was easy and that your refund was processed quickly.
We hope to have the opportunity to provide you with a better match in the future.
Kind regards,
Rapunzel of Sweden 💗
Reply from Rapunzel of Sweden
Hi 💗
Thank you so much for your kind feedback.
We're happy to hear that you are pleased with both the fast shipping and the hair.
Kind regards,
Rapunzel of Sweden 💗
Superfina!!
26 May 2026
Reply from Rapunzel of Sweden
Hej 💗
Stort tack för din fina feedback! 💗
Vad roligt att höra att du är nöjd och tycker att produkterna är superfina.
Vänliga hälsningar,
Rapunzel of Sweden 💗
Hair is rough and frizzy
The delivery was good, and the hair was nice and smooth on arrival. After two days of wearing it though, they became so rough that you can't even run your fingers through them anymore. They are frizzy and stiff, I don't know what happened. I take very good and loving care of my hair and extensions and this has never happened to me before. It really saddens me because I was looking forward to having silky and beautiful hair :(
16 May 2026
Reply from Rapunzel of Sweden
Hi💗
Thank you for taking the time to share your experience. We're sorry to hear that your extensions did not meet your expectations.
To maintain the quality and longevity of hair extensions, it is important to follow our recommended care instructions regarding washing, brushing, styling, and the products used.
That said, if you believe there may be an issue with the product itself, we encourage you to submit a claim. We would be happy to take a closer look and help you further.
Kind regards,
Rapunzel of Sweden 💗
Reply from Rapunzel of Sweden
Hi!
Thank you so much for your review! 💗
We're happy to hear that you found our website easy to use and that everything was clear and straightforward.
Kind regards,
Rapunzel of Sweden 💗
You didnt deliver my order for 3 weeks…
You didnt deliver my order for 3 weeks for now and still counting …
21 May 2026
Reply from Rapunzel of Sweden
Hi! 💗
We are very sorry to hear about the delay with your order and understand how frustrating this situation must be. We are currently in contact with you through our Customer Service team, and we are working to resolve this matter as quickly as possible.
Thank you for your patience💗
Kind regards,
Rapunzel of Sweden 💗
Reply from Rapunzel of Sweden
Hi! 💗
Thank you for your feedback. We’re sorry to hear that the ponytail did not work well for your hair.
We offer different volume options, so it’s possible to find a more suitable match depending on your hair type and desired result.
Please don’t hesitate to contact our customer service, we’ll gladly assist you in finding a solution that suits you better.💗
Kind Regards,
Rapunzel of Sweden 💗
Single Clip ins
Perfectly delivered in easy clean package. Beautiful quality! Easy to clip in; invisible, blends in nicely. Great product.
31 May 2026
Reply from Rapunzel of Sweden
Hello 💗
Thank you so much for your lovely feedback 💗 We’re very happy to hear that you are pleased with the quality.
Kind regards,
Rapunzel of Sweden 💗
Problematic delivery
The hair quality is good, but there were severe delivery problems. When I ordered my extensions, it said that my package would arrive in 3-4 days, it’s been over a week now and It’s still not here. I didn’t even receive a tracking number, to see where my package is. When I contacted the company about the missing tracking number and that my package hasn’t arrived, they just told me to be patient. That’s it. I think I was scammed. Please watch out for red flags like these!
19 May 2026
Reply from Rapunzel of Sweden
Hi! 💗
Thank you for taking the time to share your experience. We’re sorry to hear about the delivery issues you encountered. Unfortunately, delivery delays can sometimes occur due to unforeseen issues with the shipping carrier.
We sincerely apologize if our previous communication left you feeling unsupported. We would be happy to look into your order further and provide any updates available regarding your shipment. 💗
Kind Regards,
Rapunzel of Sweden 💗
Reply from Rapunzel of Sweden
Hello!
Thank you for your feedback! 💗
We're so happy to hear that you found it easy to find exactly what you were looking for.
Kind regards,
Rapunzel of Sweden 💗
I thought the clip on extention was to…
I thought the clip on extention was to clip on, like safe stay.. that was disapointing😔
17 May 2026
Reply from Rapunzel of Sweden
Hi! 💗
Thank you for your feedback.
All product information, including how to attach and use our clip-in extensions, is available on each product page. If you are ever unsure before purchasing or using a product, you are always very welcome to contact our customer service for guidance and advice. We’re happy to help you find the right match.💗
Kind Regards,
Rapunzel of Sweden 💗
simple & easy website
simple & easy website. quick order process, and years ago really good quality aswell, now reordered the same product, needs to arrive still but I believe it will be good aswell. with the current promotion you save a lot of money - thats great!
26 May 2026
Reply from Rapunzel of Sweden
Hello 💗
Thank you so much for your lovely feedback! 💗 We’re really happy to hear that you find our website simple and easy to use, and that you had a smooth ordering process.
Kind regards,
Rapunzel of Sweden 💗
Perfect
I got all the help i needed to be able to buy the extensions I wanted. 10/10 experience
26 May 2026
Reply from Rapunzel of Sweden
Thank you so much for your lovely review! 💗
We’re so happy to hear that you received all the help you needed. Enjoy your new extensions!
Kind regards,
Rapunzel of Sweden 💗
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