Rangecookers.co.uk Reviews 

972
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Delivery drivers was 2 hours late an I wasn’t informed when cooker was unwrapped their was 2 major parts missing from top of cooker had to wait for delivery of them few days later

Company replied

Rated 5 out of 5 stars

Good product - delivery was a bit of a mess. but i think it was a combination of the home having to be all clear / we didnt have the right people there. So i don't think it was their fault, even thoug... See more

Company replied

Rated 5 out of 5 stars

Great company. Found the range cheaper here than anywhere else. Ordering was simple and item came quickly. Great communication and they don't send too many emails like pretty much every other company... See more

Company replied

Rated 5 out of 5 stars

I bought a brand new DeLonghi cooker from Range Cookers but for some reason was not igniting properly; Ms Shannon Hay together with Mr Steve Richardson of DeLonghi did their best to resolve the issue.... See more

Company replied

Company details

  1. Appliance Store

Written by the company

Rangecookers.co.uk - great prices, expert advice and FREE delivery on range cookers from manufacturers such as Rangemaster, Bertazzoni, Ilve, Lacanche and Falcon among other. Online since 1999, our team offer the expert and impartial advice to help you get the range cooker that is right for your kitchen.


Contact info

4.0

Great

TrustScore 4 out of 5

972 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(972)

29 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

I recently purchased a Bertazzoni fridge freezer from the website. Straight forward information regarding delivery. Quick to get back to me with a query I had about product.
Delivery driver was most helpful when we discovered a part was missing, and looked into it straight away.
Wouldn't hesitate to recommend this company.

14 August 2024
Rangecookers.co.uk logo

Reply from Rangecookers.co.uk

Good morning,

Thank you for your 5 star review. We're so pleased to hear that you have been happy with your experience and hope that you are equally as pleased with your product.

Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk

Best regards,
Sam

Rated 5 out of 5 stars

Prompt & very helpful & informative…

Prompt & very helpful & informative service.

12 August 2024
Unprompted review
Rangecookers.co.uk logo

Reply from Rangecookers.co.uk

Hi there,

Thank you very much for your 5 star review - it is very much appreciated.

Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk

Best regards,
Sam

Rated 5 out of 5 stars

Falcon oven is the best oven in the world! company to deal with from start…

Great company to deal with from start to finish.
The Falcon cooker we purchased from them is absolutely stunning. The best looking range cooker we have ever seen! Works beautifully, easy to clean, well thought out design in every aspect. We paid a bit more for the Falcon, because it’s not a flimsy oven where the heat dials temperatures rub off after a few cleans (don’t know why oven designers don’t remedy this problem?). The dials are superior on the Falcon and enhance its stunning appearance. The top heavy duty metal sections for each gas ring are separate, they slot into each other like a jigsaw puzzle making it easier to clean, especially if you need to give just one a good wash.
The glass on the front of the electric oven is also designed well, you can see your cakes rising quite clearly!
We had to wait for about 5 weeks for the oven to be made in the colour we wanted, but well worth the wait. We have now had it a month and I can truly say that it’s the best oven I’ve ever seen and used in my life (I’m 60). I cook everything from scratch every day and bake, so I know a good oven when I see one! Lol!
Would not part with this oven. Made in England too. Highly recommend.

3 August 2024
Unprompted review
Rangecookers.co.uk logo

Reply from Rangecookers.co.uk

Hi Margaret, thank you for taking the time to share your opinion. We're glad you're enjoying using your new Falcon range - the brand is a firm favourite here in the studio, so it's a solid choice!

Should you ever need us for anything in the future, you can always contact the team at enquiries@rangecookers.co.uk

Rated 5 out of 5 stars

Responsive and helpful

Decided to buy through RangeCookers because of how helpful they have been throughout the process of deciding what we wanted to buy. Responsive and helpful - very impressed.

22 July 2024
Rangecookers.co.uk logo

Reply from Rangecookers.co.uk

Hello,

Thank you very much for your review, we're glad to hear you were happy with your experience. We really appreciate the positive feedback.

Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk

Best regards,
Sam

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. As soon as I had purchased my range I had a phone call from a lovely lady to check everything was as I ordered and wanted.
Great communication and attention to detail. Highly recommended.

29 May 2024
Rangecookers.co.uk logo

Reply from Rangecookers.co.uk

Hi there,

Thank you so much for your 5 star review! We're really pleased to hear that you had a great experience.

Should you need anything in the future, we can always be reached at enquiries@rangecookers.co.uk.

Best regards, Sam

Rated 5 out of 5 stars

Very happy with this company bought a…

Very happy with this company bought a range and it was delivered well packaged found the WhatsApp easier to communicate with them and they were very helpful

24 May 2024
Rangecookers.co.uk logo

Reply from Rangecookers.co.uk

Good morning,

Thank you very much for your positive feedback, we're really happy to hear you were pleased with your experience and found the WhatsApp facility easy to use!

Should you need anything in the future, we can always be reached at enquiries@rangecookers.co.uk.

Best regards,
Sam

Rated 5 out of 5 stars

Satisfied Customer

Of all the sites we could find for a cooker hood, this had the best availability, price and speed of delivery. It was all handled very smoothly and efficiently

21 May 2024
Rangecookers.co.uk logo

Reply from Rangecookers.co.uk

Hi there,

Many thanks for your positive review, it's really great to hear.

If you need our help anything further in the future, we can always be reached on enquiries@rangecookers.co.uk

Best regards,
Sam

Rated 5 out of 5 stars

Great company to buy from.

Perfect online buying experience, I am a very fussy customer and presented plenty of questions before and after delivery. The after sales care and follow up was above and beyond and shows what a genuine company this is to deal with, always a concern buying online especially when parting with a large sum of money but rest assured they are a great company to deal with and you will be in very safe hands. One very happy customer and would recommend to all.

7 May 2024
Rangecookers.co.uk logo

Reply from Rangecookers.co.uk

Good morning,

Thank you very much for your positive 5 star review! We're so pleased to hear that you are happy with your experience.

Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk

Best regards,

Sam

Rated 5 out of 5 stars

Aga and fridge freezer delivery

Friendly, efficient delivery. Careful and considerate team, Andy and Paul, thank you.

15 May 2024
Rangecookers.co.uk logo

Reply from Rangecookers.co.uk

Hello there,

Thank you very much for your positive review, it's great to hear you were pleased with the service.

Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk

Best regards,

Sam

Rated 3 out of 5 stars

Delivery strict on the buyer but not on the supplier

The ordering process was fine but the follow up delivery questions seemed a bit over the top. It was clearly explained that if we were not around to accept delivery then there would be a re delivery charge. Yet at the last minute you changed our delivery day which was inconvenient. Seems we can’t mess up the delivery but you are free to do what you like. Not a balanced approach and has put me off using you again in favour of easier suppliers.

2 May 2024
Rangecookers.co.uk logo

Reply from Rangecookers.co.uk

Hello there,

Thank you very much for taking the time to leave us a review.

I’m really sorry your order was delayed, this is a very unusual thing to happen and I can absolutely understand the inconvenience this will have caused you.

Frustratingly, manufacturers rarely let us know if there are delays to orders, they will often liaise directly with customers about any changes.

Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk

Best regards,

Sam

Rated 5 out of 5 stars

Creda cooker

A very good experince. The cooker arrived on time. Very good customer service. Shannon is brilliant!

24 April 2024
Rangecookers.co.uk logo

Reply from Rangecookers.co.uk

Hi there,

Thank you very much for your 5 star review, we’re glad you have been so happy with Shannons's service & hope you are equally as pleased with your range cooker.

Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk

Best regards,
Sam

Rated 5 out of 5 stars

Excellent comms and prompt on delivery…

Excellent comms and prompt on delivery times

30 April 2024
Rangecookers.co.uk logo

Reply from Rangecookers.co.uk

Hi there,

Thank you very much for your lovely feedback - it is very much appreciated.

Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk

Best regards,
Sam

Rated 5 out of 5 stars

Great!

My wok ring arrived quickly, on time, and in good condition, with no hassles. Recommended.

29 April 2024
Rangecookers.co.uk logo

Reply from Rangecookers.co.uk

Good afternoon.

Thank you very much for your 5 star review - we're very happy to hear you are pleased with your experience and purchase.

Should you need anything at all in the future, we can always be reached at enquiries@rangecookers.co.uk

Best regards,
Sam

Rated 5 out of 5 stars

Purchase of Falcon range cooker

Purchased a Falcon range cooker online. I used the web chat for a query I had, directed me to the right area on the website to add free installation.
Great range of appliances, easy to buy and excellent price, thank you.

12 April 2024
Rangecookers.co.uk logo

Reply from Rangecookers.co.uk

Good afternoon.

Thank you very much for the positive feedback. It's really great to hear how happy you have been with your experience.

Should you ever need our help or advice in the future, please don't hesitate to contact us.

Best regards,
Sam

Rated 5 out of 5 stars

Easy to use website

Easy to use website. Good information when I phoned them. Nice to have a really good discount on the item I purchased.

28 March 2024
Rangecookers.co.uk logo

Reply from Rangecookers.co.uk

Hi there,

Thank you for the 5 star review, we are really pleased to hear you've had a great experience with us.

Should you need anything at all in the future, we can always be reached at enquiries@rangecookers.co.uk

Best regards,
Sam

Rated 5 out of 5 stars

Excellent service

Excellent service. I used their WhatsApp chat facility to ask a lot of questions prior to buying my range. They were prompt and helpful with responses.
The delivery date for the cooker was organised the day after purchasing and the delivery team were fantastic.

21 March 2024
Rangecookers.co.uk logo

Reply from Rangecookers.co.uk

Good morning.

Thank you very much for your positive feedback, it's great to hear you have been pleased with our service and found the WhatsApp facility helpful!

Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk

Best regards,
Sam

Rated 5 out of 5 stars

A lovely company to deal with providing personalised service

A lovely company to deal with, providing a very personalised service. Unfortunately, as product comes directly from the manufacturer, delivery to my kitchen which is upstairs was not possible, so neither was removal of my old range. Fitting is also not available but this company is working hard to persuade manufacturers and delivery company to start offering this service. I would highly recommend this company who have in depth knowledge of their products and are so helpful.

5 March 2024
Rangecookers.co.uk logo

Reply from Rangecookers.co.uk

Hello there,

Thank you so much for the kind feedback, we really do appreciate it. We're so glad that you have been happy with our service!

Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk

Kind regards,
Sam

Rated 5 out of 5 stars

Aga rangemaster

All communications prior to delivery very helpful and clear. Delivery was so slick it was fantastic - all hail to your team. Looking forward to many hours of fantastic cooking

18 March 2024
Rangecookers.co.uk logo

Reply from Rangecookers.co.uk

Hi there, thank you for your five star review. It's great to hear that you have been happy with our service.

Should you need anything at all in the future, we can always be reached at enquiries@rangecookers.co.uk.

Best regards,
Sam

Rated 5 out of 5 stars

Genuinely helpful

Genuinely helpful. They won by being more helpful than anyone else.

5 March 2024
Rangecookers.co.uk logo

Reply from Rangecookers.co.uk

Thank you very much for your positive feedback, we're really happy to hear you were pleased with your experience.

Should you need anything in the future, we can always be reached at enquiries@rangecookers.co.uk.

Best regards,
Sam

Rated 5 out of 5 stars

Awesome order

I love my order, when accepted by Range Cookers I’ve been informed & kept track about delivery. I always had the option to contact for further details if needed. Today I received my order at perfect timing, I received a call from courier letting me know they were on the way, will arrive in 30 minutes. I had prepared space as much as possible. I requested delivery through back doors, they accepted & did a fabulous job within few minutes.

4 March 2024
Rangecookers.co.uk logo

Reply from Rangecookers.co.uk

Hello there,

Thank you very much for your glowing review - that is all really fantastic to hear.

Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk

Best regards,

Anna

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look