Randox Health Reviews 

Went to Chiswick branch and Mirium helped me with my appointmrnt great friendly service thank you

I paid for a Breast and Ovarian genetics test due to family history but the NHS are reluctant to do this test. The appointment itself went smoothly and the staff were very friendly, 5 star reviews for the day of the appointment. Was advised 6-8 weeks for the results. It's been nearly 14 weeks and I've had to keep chasing, there is no proactive approach to keep me updated. Was told initially there was a backlog at the lab, then a technical issue to then be promised last week I would receive an email to book in with the genetics counsellor so I can receive my results. I still have not received said email. The lack of having a proactive response is why I am giving it 3 stars. If their customer service team were to go out their way to let me know why there is a delay rather than myself having to chase every time then i would be more understanding. I've requested a partial refund due to the lack of communication and delay in receiving the results.

Emma was the phlebotomist who took my bloods today and what a lovely person she was. Kind and caring and a true professional. She worked so efficiently and put me at my ease with a big smile and the blood test didn’t hurt a bit. Thank you so much Emma!

Roza the Phlebotomist from the St Paul’s branch was most professional and courteous.
She made me feel at ease and explained everything to me.
When it came time to get the blood sample not only did it not hurt but there was barely a mark left afterwards.
I’ve had blood drawn before at my GP surgery and often left with a black and blue bruise afterwards.
So this was a very pleasant surprise.
I will definitely be back for more blood work in the future.

Unfortunately my experience was not the best to say at least. The doctor in Bristol, Muhammad was the best at his job. He was gentle, explained to me everything and friendly. Truly recommend him in case you are scared of needles because you will not feel anything when your blood sample will be taken. The worst part was everything after. In order to get my blood results I need it to call them and ask them to send it to me (this happened after almost 2 weeks). They lost other samples that I dropped at them and never called me to tell me. I found out because I called them to see what happened with those. From an easy experience with max 2 travels to them, I have an awful experience with 5 travels to them just because they lost my samples or said that my package did not included some tests because they changed the offer from end of June to beg of July. I will have my doctor call almost 2 months after my first visit at them just because of all the things that were lost or me trying to get my results back. I was very happy at the beginning of the journey with them but now I would not recommend them to any of my friends just because of all the bad experience I had.

Booked in for cardiac screening, easy to follow emails & updates with clear address link for maps. Simply instructions for before appointment actions & what to expect.
Kaitlyn provided a great service & answered any questions clearly. Appointment was fast & went ahead as scheduled no issues. Body composition information updated to the app almost immediately. Would definitely recommend to a friend or family.

My test results were bogus, impossible results, customer service terrible still not resolved no offer of money back or retest. I would avoid them.

Really impressed with my experience at Randox. The female blood test was carried out so efficiently, and the whole service was friendly, professional and reassuring from start to finish. Maya was absolutely lovely and made the experience so easy and comfortable. Would definitely recommend! ⭐️⭐️⭐️⭐️⭐️

Michelle W was great with taking my bloods and assessing me. She really made me feel calm when I was nervous and I appreciated it a lot. I am reviewing as 4 stars because there was a 45 min delay in getting seen as there were clearly not enough staff working, just Michelle doing everything alone. Michelle made up for the time delay by being super sweet and attentive.

I asked about everywoman as there were a lot of scores missing that were on previous every woman tests and ones not that long ago. I got a reply
From time to time there may be temporary changes to the test menu.- this is unsatisfactory as I am tracking my results over time. My communication red is 488485.

Quick and easy service, location is great due to being central in bristols Health Check in H&B, Muhammad is very competent and knows what he is doing, knows how to calm people when he notices them in stress and is very professional but easy to speak with, and very respectful of the trans community here, happy to recommend

I have booked a blood test in Birmingham. Sarah provided me with great experience, was very attentive, understanding and made the whole process easy. To be fair it’s not my first time having blood test and Randox Birmingham and Sarah’s professionalism definitely brings me back there. I can highly recommend.

Had an appointment at the Birmingham Randox clinic and Stacie was amazing, made me feel welcome! Was very professional and answered all my questions and was very patient - even when I had technical issues with a questionnaire. Great service and recommended!!

MichelleM was fantastic extremely professional explained everything to me in detail and very smoothly took my blood samples.

Met by Iqra. Lovely lady, put me at ease straight away. She explained the process and took my bloods without any discomfort. Friendly and easy to talk to. Helped me with some other testing I wanted and all done at same time. I would be very happy to see Iqra again

Mohammad in Bristol was fantastic but overwhelmed by the amount of patients he's expected to fit in a 10 min window.

The service at Randox is absolutely brilliant and Rizwana is a fantastic nurse. Thank you so much! 😊

Local clinic and staff were extremely professional and friendly. Excellent skill in taking blood. Results available within 24 hours. Would highly recommend

Appalling customer service. Had to chase for a response after silence for over 3 weeks. Get a reply and then I'm again waiting another 2 weeks with no response.

Veena was great, she made me feel very comfortable and the appointment was easy and enjoyable!