randjleather.co.uk Reviews 

132
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable showroom staff for being extremely helpful, welcoming, and polite, ensuring a completely pressure-free environment while choosing furniture. Consumers also highlight the exceptional delivery service, noting that friendly professional teams carefully handle heavy items, assemble them correctly, and position them perfectly. However, some people mentioned experiencing lengthy wait times or minor scheduling delays before finally receiving their new furniture orders. Despite these occasional waiting periods and minor logistical hiccups, reviewers are deeply satisfied, consistently expressing that the superb quality and lasting craftsmanship make the purchase entirely worthwhile.

What people talk about most

Staff

Users describe positive interactions with staff members who are consistently welcoming and helpful without... See more

Delivery service

Clients share positive opinions on delivery service, noting that staff arrive on time and within the given... See more

Product

Customers had positive experiences with product, expressing great satisfaction with the quality and comfort... See more

Service

Customers consistently note positive experiences with service, highlighting efficient and professional... See more

Quality

People report positive experiences with quality, expressing delight in the superb craftsmanship and comfort... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Service at store in May was excellent, slight delay with suite, said letter was sent but its still to arrive. These things happen. Delivery was excellent 2 lads James& Jamie really helpful, polite... See more

Rated 5 out of 5 stars

I’d like to thank everyone at R&J leather at Birkenshaw. You made the whole experience of buying my mum’s leather sofas exceptional. My mum is 91 years old & was delighted with the care & professi... See more

Rated 5 out of 5 stars

I visited the store in Birkenshaw Ind Estate in March 26 & ordered my sofa. Was told delivery would be 18/20 weeks Delivered 29 July by James and Grant, within timescale given. Nothing was any bothe... See more

Rated 5 out of 5 stars

We visited your Uddingston branch on 24th of September. We were greeted by Elaine who was extremely helpful and friendly. She gave great advice and unlike other furniture stores where the staff houn... See more


4.8

Excellent

TrustScore 5 out of 5

132 reviews

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4.8

All reviews

(132)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you to James & Jamie

Thank you to James & Jamie, my delivery men. They were here on time, respectful of my property, and very friendly. Great experience! Thank you, R&J Leather. Delighted with my suite.

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Had my sofa's delivered in October…

Had my sofa's delivered in October during Storm Amy and the guys were fantastic, very professional and extremely friendly. As was the manager of the Uddingston store, very professional, friendly and took time to chat with us. Would definitely recommend this store. The sofas are beautifully made and I absolutely love them. Big thanks to R&J leather.

3 October 2025
Unprompted review
Rated 5 out of 5 stars

New Suite Delivery

Service at store in May was excellent, slight delay with suite, said letter was sent but its still to arrive. These things happen.
Delivery was excellent 2 lads James& Jamie really helpful, polite and professional. Positioned suite where I asked them, and gave advice on cleaning and care. There a credit to R &J so these guys swung you back to a 5 star review!!!

22 October 2025
Unprompted review
Rated 5 out of 5 stars

We visited your Uddingston branch on …

We visited your Uddingston branch on 24th of September. We were greeted by Elaine who was extremely helpful and friendly. She gave great advice and unlike other furniture stores where the staff hound you all the time, she said she was nearby if we needed her. I found this gave us the freedom to browse at our leisure. She let us take leather examples outside to get the true colour in natural light which was great. This enabled us to make a decision and we ended up ordering a suite. She even offered us a cuppa while we were trying to decide which colour to go for. Overall this was a much more pleasant experience than some other stores.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Bought a 3

Bought a 3, 2 @ 1 with two large foot stools before COVID lockdown and they still look like new , bought from Uddingston store and lady salesperson was so helpful, only thought about it now as so many people commenting on sofas

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Good service

Ordered a suite in March and was told it would be here August or Early September however it came during the 2nd week July, great service pleasant staff.

16 July 2025
Unprompted review
Rated 5 out of 5 stars

A first class experience at R&J.

My wife and I visited the Uddingston showroom today to purchase a Lazy Boy recliner. As on previous visits we were met with the same friendly welcome from Elaine. She was extremely helpful and took time to show, explain and discuss the alternatives available. We were well looked after during our visit and delighted with all the help and advice given. Many thanks.

24 March 2025
Unprompted review
Rated 5 out of 5 stars

A welcoming shop

Just ordered a leather suite from R&J, Uddingston branch, this afternoon.
Served by Elaine. She was so welcoming and had all the time in the world for all my questions and indecisions. Nothing was too much trouble.

12 February 2025
Unprompted review
Rated 5 out of 5 stars

Great help.

Had a really good look around the showroom and although I didn't eventually find my dream suite I got loads of help from Elaine who couldn't have been nicer. Gave me lots of good advice and can't recommend her highly enough.

30 January 2025
Unprompted review

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