Railcard Reviews 

When I've used it for travel I have found it works as expected.
However, the digital side needs a lot of attention to get into the twenty first century. Transferring the card from one device to another needs the efforts of a full IT department - though Reilcard's helpline was very good. But the last straw is it doesn't work with Apple's wallet.

I am trying to book rail ticket online and I can't book it with my railcard added to get discount. It says on railcard that it's easy to change your ticket or refund. They have a pleasant customer service. I was charged 10 pounds for changing my ticket so that's not a refund. I am going to a ticket office in future. I did ask a station staff to do it on my phone. He kindly tried and couldn't do it! So he checked by ticket machine and said 'that's not right' and advised me to go to ticket office to make sure. So it's not easy to change. It's not easy to book online.

So I can't recommend railcard to people who are new to it, except if you have time to get counter staff to carry out the transaction.

I went to ticket office and it seems that was the discount! So it would be easier if you can see the price differences online, so you know your rail card had worked (for dinosaurs like me). For example Saturday travel was half price and after 9 was different which I had to find from ticket office human.

Terrible company, I’m actually not sure if it is legitimate.
I purchased disability digital card, which should arrived immediately. Money was taken away right away but 5 days later no railcard.
I’m waiting for the refund now, 5-10 working day. They need to be reported to trading standards.
Is Nation Railway really associated with this railcard?! Scandal

The network Railcard is a complete waste of money as it no longer gives. Discount on "advance fares" £30 wasted.

Went online and bought a senior railcard on 17 January . Book trains for 16 February
Got the email saying it would arrive in 5 working days .
Nothing arrived by 2 February, rang them and they issued a replacement.
Still nothing arrived by 10 Feb rang again they said wait until 13 feb then ring them for a refund and go to a ticket office and buy another .
Moral of the story buy one from your local ticket station if you want to be sure of it arriving .

I am locked in a renewal loop (oops, something went wrong...) whereby I have been given a download code but no way to get to a screen where I can enter it to actually download the card. 30 minutes into it and multiple accesses. Still no joy...

The TWO FOR ONE RAILCARD site is very immature

Photos very difficult to load. Before paying, an address was requested, but no space to enter it.

In feedback, as soon as you receive a code and enter it , it asks for another code to be sent. This happened six times before I gave up, as I decline to go round and round in an eternal circle...

Website broken, never fixed. The renew system doesn't work, it says there is an error and you have to repeat the same long process, and on the App it just redirects you there too.

Edit: BUY ON THE TRAINLINE APP, it works there.

I was disappointed to have failed 3 times to purchase a railcard through the website, simply due to technical problems apparently. That is always extremely irritating. However, a quickly answered call to the support centre connected me with a very helpful and professional agent who enabled me to purchase a card immediately. I don't mind so much when things go wrong as long as there is efficient support when it does.

Tried to renew my railcard, logged into my account “no rail card to show “
Reported I’m having difficulty renewing, had 2 emails back scrambled and unreadable and one saying there is multiple users using my email address!!
What’s going on??? Who do I contact???

Dear dear Railcard are just the pits. Just a dreadful site which cannot download a simple digital railcard. No way of contacting the railcard site, no email no tel number. There is no way railcard should get any stars they are just awful
If you want a railcard go down to the nearest rail station with your passport/driving licence and buy it direct

Trying to update/renew my Veteran's Railcard. Your IT system is clearly not user friendly and needs fixing ASAP. You have my cash but, as yet I have no Railcard. Very poor support. 'See it say it fix It'

Despite my mature age, I like to think that I am quite au fait with digital procedures and have built many websites using html coding. However, I spent well over an hour struggling to renew my digital senior railcard! I suggest someone looks into simplifying the online procedures.

Doesn't work. Consistently.
Waste customers time - why are they allowed to continue to be this BAD?

Absolute shambles of a website you keep going round and round and round purchased senior citizens for £30
Does not show how up in my account have e mailed but no response I received an e mail which came into my junk
Folder saying I have purchased it
Looking at other peoples reviews must be the worst website on the internet I would give minus reviews if I could needs looking into from government or who ever approved this website is there an outside body who regulates this site would love know just looking for a rail card for senior citizens how very very frustrating anyone who suffers from anxiety will have to see Doctor just saying

I have been trying for 5 days to purchase a 3 year digital senior railcard and each time I get to the payment I get a message advising that something has gone wrong. I’m very competent with technology but Railcard need to resolve their technical issues. Having read many reviews I see there are comments going way back to 2021/2 complaining about the same problems. Cost of travel in the U.K. is extraordinarily expensive and these problems are totally unacceptable.

Well what a rubbish app. Want to store my Railcard in Google Wallet. Anyone know how to do this?

I found renewing and paying for both mine and my partners 3 years Senior Railcards on-line very stressful today.
On my first attempt to renew both in one go a message came up saying transaction had been unsuccessful and to try again.
I then renewed both separately – they showed up in my account but the 2 emails in my junk mail related to only one transaction.
Given this I decided to check my bank account and found £280 (£140 and £70 x 2) had been debited instead of £140.
The earlier £140 payment was and is still not showing in my Senior Railcard account and no email confirmation has been received.
On contacting Senior Railcard Customer Help Line the advisor was very helpful, contacted sales and I’ve been told £140 will be refunded but will have to wait 5 – 10 days.
But now after reading previous reviews I’m really hoping I do get refund and not have to speak to my bank!
I think Senior-Railcard seriously needs to review the on-line renewal process given this site is for older people and some ticket offices are permanently closing.

I was trying to download a digital senior rail card to my phone . It took me several attempts and a call to a very unhelpful helpline with no response. I was trying to input a code with the response that there was 'no associated digital device'despite the fact that I had downloaded to the same phone a year previously. I am fairly au fait with digital devices but I think for some older people the process would be fairly off-putting. There are too many steps to complete in my opinion.

All systems down. You can't buy or renew. But it's fine.....they will try to come back to you in TEN DAYS. HS2 money needs spending on this LMAO. Bit of a joke in this day and age isn't it?