Switzerland has been on my & Diana's bucket list for years. So today, we decided to reserve it. Thank goodness we were fortunate enough to get Claudio Marin on the line! Seats on the Glacier Express w... See more
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Review summary
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Aristotle built us a perfect itinerary for our trip. He listened to our preferences for hotels during our trip, such as, how far is it from the train station or wanting a mid-range hotel in the best... See more
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Jayne McLeod was our consultant in helping us plan our trip though Western Canada. We had a truly wonderful vacation and everything proceeded flawlessly. Jayne was very responsive to our several que... See more
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Thanks to Kelli, I was able to make my clients dream trip a reality. She worked hard to make adjustments and took the time to speak to my client, helping answer questions that I didn't have knowledge... See more
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Company details
Written by the company
Railbookers is a leading independent rail vacation specialist, helping travelers explore the world by train with customized itineraries designed around their interests, schedule, and travel style. Whether you're planning a luxury journey aboard the Venice Simplon-Orient-Express, a scenic adventure through the Swiss Alps, a multi-city European vacation, or a coast-to-coast rail trip across the USA or Canada, Railbookers makes independent train travel simple and seamless. What makes Railbookers different is our flexibility. Every rail vacation can be personalized with additional hotel nights, extra destinations, sightseeing tours, private excursions, rail upgrades, and unique experiences to create a trip that's truly your own. Our rail travel experts work with customers to tailor each itinerary, from short city breaks to once-in-a-lifetime journeys spanning multiple countries and continents. With access to thousands of routes across Europe, North America, Asia, Australia, and beyond, Railbookers offers expertly planned rail vacations that combine the freedom of independent travel with the confidence of professional support. If you're looking for a customized train vacation, scenic rail journey, or luxury rail experience, Railbookers helps turn travel dreams into unforgettable adventures.
Contact info
Fleet Street, EC4A 3DQ, London, United States
- www.railbookers.co.uk
4.6
Excellent
739 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Amazing Customer Service
I called to talk about an issue with a booked trip. Due to some "rail track work" my clients are being delayed and will need to use the replacement bus. My clients are pretty upset about this change. Hilary Klein - Your Team Member - was amazing. She listened very carefully to my issue, my thoughts with patience. She explained the issue to me about the Rail work. She took her time to really check to see if there was another option. She came up with a possible but not guaranteed plan. She checked with her team to see if we can make this option possible. She went above and beyond for me and my clients. She indicated that she would need a day or two to get back to me. She is an asset to your Team. Thanks, Hilary, for your time and effort.
4 August 2025
Unprompted review
Reply from Railbookers
Hello Michelle,
Thank you so much for taking the time to share this detailed feedback. We’re truly sorry to hear about the disruption your clients experienced due to the rail track work, but we’re incredibly grateful that Hilary was able to support you through it with such care and persistence.
Your kind words perfectly capture the dedication Hilary brings to her work — listening attentively, exploring all possible solutions, and staying committed to finding the best outcome for you and your clients. We absolutely agree: she is a tremendous asset to our team.
Thank you again for your trust in Railbookers. We’ll be sure to pass along your appreciation to Hilary and look forward to assisting you again soon.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Great experience
Hilary was a huge help for me..really went the extra mile to find out about a commission issue and followed up with a phone call to make sure I was good…which I was because of her help. Thanks Hillary, really appreciate it!
1 August 2025
Unprompted review
Reply from Railbookers
Thank you for taking the time to share this. We're glad Hilary was able to assist and went the extra mile to resolve the commission issue. Her follow-up and attention to detail make a real difference, and it’s great to hear she was able to get everything sorted for you.
We’ll be sure to pass along your appreciation to her. Thanks again for working with Railbookers!
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Aristotle was very helpful in helping…
Aristotle was very helpful in helping me to wrap my mind around my upcoming trip. He was friendly and patient. He was willing to go over the schedule as often as I needed to. I never felt rushed.
4 August 2025
Unprompted review
Reply from Railbookers
Thank you for sharing your experience. We're glad to hear that Aristotle was able to support you in preparing for your upcoming trip. His patience and willingness to walk through the details as many times as needed reflect the kind of service we aim to provide.
We’ll be sure to share your feedback with him. We appreciate you traveling with Railbookers and hope your trip is everything you’re looking forward to.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Kabir Rai was beyond helpful in…
Kabir Rai was beyond helpful in assisting me while I booked a multiday rail trip across the United States. Highly knowledgable and a delight to speak with.
I definitely would have messed things up on my own! Thanks again, Kabir!
17 July 2025
Unprompted review
Reply from Railbookers
Thank you for your feedback. We're glad Kabir was able to assist you with booking your multiday rail trip across the United States. His knowledge and professionalism make a big difference, and it's great to hear he helped make the process smooth and stress-free.
We'll make sure your message is shared with Kabir and the team. We appreciate you choosing Railbookers and look forward to helping with your next trip.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Hilary Klein
I just wanted to endorse Hilary ( with one L ) Klein who yesterday patiently made sure that a variation on our ferry trip from Stockholm to Helsinki was sorted out. People like Hilary are the bedrock of why customers would choose to use Railbookers again. Phil Newby.
31 July 2025
Unprompted review
Reply from Railbookers
Thank you, Phil. We’re glad Hilary was able to assist and ensure everything was sorted with your travel plans. Her dedication and care reflect the level of service we aim to provide every day. We truly appreciate your feedback—and your continued confidence in Railbookers.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Kelli made the whole process seamless
Kelli made the whole process seamless. I was very happy with her work and getting the job done! She took the time to explain everything and was very professional. I would recommend Railbookers to my colleagues.
31 July 2025
Unprompted review
Reply from Railbookers
Thank you for sharing your experience. We're thrilled to hear that Kelli made your experience seamless and that you were happy with the service provided. We pride ourselves on professionalism and personalized support, and it's wonderful to know Kelli delivered just that. Your recommendation means a lot to us—we look forward to helping you or your colleagues plan the next rail adventure!
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Phase I done: hoorah!
We have only finished the booking phase but Railbookers have been fantastic. We are so looking forward to our Italian excursion. Prompt & helpful in option selection is particularly appreciated Thanks to Kelli!!
21 July 2025
Unprompted review
Reply from Railbookers
Thank you for your feedback — we're so pleased to hear you've had a great experience so far! It's wonderful to know Kelli was prompt and helpful during the booking process and helped you find the right options for your Italian adventure.
We hope the trip exceeds expectations and look forward to hearing how it goes!
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
As a travel agency owner
As a travel agency owner, I encountered some issues with the e-docs. However, Hilary was incredibly helpful, guiding me through the process and reaching out to the necessary personnel to resolve the problems. Thank ypu Hilary, you are a shining star!
30 July 2025
Unprompted review
Reply from Railbookers
Thank you for sharing your experience. We're thrilled to hear that Hilary was able to assist you so effectively. At Railbookers, we pride ourselves on delivering exceptional service, and it's wonderful to know that Hilary's dedication and support made a positive difference during your documents issue.
Wishing you smooth travels ahead, and we're always here if you need us again.
Best regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Professional and Friendly
I talked to Hilary today about our upcoming Canadian train trip. I had a lot of questions. Hilary was great! She professionally answered all my questions . I went from concerned to excited about trip. Thanks Hilary!😊
28 July 2025
Unprompted review
Reply from Railbookers
Thank you so much for your kind feedback! We're thrilled to hear that Hilary was able to answer all your questions and help turn your concerns into excitement. Providing excellent service and making sure you're confident and excited about your upcoming trip is exactly what we aim for. We'll be sure to pass your kind words along to Hilary — she'll be delighted to hear them!
Warm regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Hilary is a rockstar!
Hilary was so helpful and patiently walked me through all of the travel documents for my client. Not only did she clarify everything so I understood it better but she even gave me a ton of detail and information from her own experiences. I am so grateful for her assistance today.
28 July 2025
Unprompted review
Reply from Railbookers
Thank you so much for your wonderful feedback!
We couldn’t agree more — Hilary truly is a rockstar! We're so glad to hear that she was able to walk you through everything clearly and thoroughly, and that her personal insights added value to the conversation. She takes great pride in supporting our partners and clients, and your kind words will mean a lot to her.
We’re grateful for your feedback and always here if you need anything further!
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Hilary was a great help with a booking…
Hilary was a great help with a booking tour change.
25 July 2025
Unprompted review
Reply from Railbookers
Thank you so much for your kind words! We’re thrilled to hear that Hilary was able to assist you with your booking and tour change. She’s an important part of our team, and we’re so glad her support made the process easier for you.
We’ll be sure to pass along your feedback to Hilary — it will mean a lot to her. If there’s anything else we can do to assist, please don’t hesitate to reach out.
Dana Miley
Senior Customer Care Specialist
Railbookers Group
First time using Rail bookers as a newer travel agent from AAA
This was my first time using Railbookers as a newer travel agent with AAA... so I was unsure of the process and service that would be provided. I was so grateful to be connected with Kelli Lundquist who assisted my members to a T! She got everything that they were asking for and accommodated them perfectly for their trip to Spain. On top of that it was priced out below what they were thinking saving them some spending money for their vacation. I have a good feeling that they will definitely be returning members after the fantastic service they received from Kelli over the phone and I can't wait to book another one with her great attitude and I can tell she loves what she does for Rail bookers. Thank you again Kelli! You rock!!! ^^
24 July 2025
Unprompted review
Reply from Railbookers
Thank you so much for taking the time to share your experience — we’re thrilled to hear that your first booking with Railbookers went so smoothly!
We’re especially glad that Kelli was able to guide you and your members through the process with care and attention to detail. It’s wonderful to hear she helped tailor the trip perfectly and even came in under budget — that’s always a win! Your confidence in her and in Railbookers means a lot to us.
We truly value our partnership with AAA and are so excited to work with you again soon.
Dana Miley
Senior Customer Care Specialist
Railbookers Group
I had theSeamless Sydney to Perth Journey with Outstanding Service pleasure of working with…
I had the pleasure of working with Cyrus to book a Sydney to Perth train journey along with hotel accommodations, and his service was exceptional. He was prompt in responding via email and thoughtfully followed up with phone calls, adding a personal touch to the entire process. Throughout, Cyrus was friendly, patient, and thorough, expertly addressing all of my numerous questions and confusion. Thanks to his expertise and dedication, my experience with Railbookers was seamless and enjoyable. I look forward to working with him again for any future travel arrangements.
24 July 2025
Unprompted review
Reply from Railbookers
Thank you so much for your thoughtful feedback! We’re delighted to hear that your Sydney to Perth journey planning experience was such a positive one.
Cyrus is a true professional, and we’re so pleased to know his friendly and attentive service helped make the process seamless for you. It’s great to hear he was able to provide both the personal attention and travel expertise that we strive for with every booking.
We’ll be sure to share your kind words with him — your feedback means a lot to our team. We look forward to assisting you again with your future travel plans and are so glad to have been a part of your adventure!
Warm regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Wonderful service! Hillary is a great asset!
Hillary was so helpful! Above and beyond service and I appreciate all the help.
22 July 2025
Unprompted review
Reply from Railbookers
Thank you so much for your kind words! We’re thrilled to hear that Hillary went above and beyond to assist you. She truly cares about providing the best service possible, and your appreciation means a lot to her and the entire team.
If you need anything else, please don’t hesitate to reach out. We’re always here to help!
Warm regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Dream/nightmare/happy ending
This was our second holiday booked through Railbookers. Our first trip went like a dream but, last month, that dream turned into a nightmare. I have delayed posting this review as I first gave the opportunity to Railbookers to resolve my complaints which I raised with them on 25th June. Initially I was advised I'd have a reply within 2/3 business days. No reply came so I chased again and was advised on 2nd July that the customer care team would get back to me within 15 business days. Still no reply - so much for customer care!
In a nutshell we did not receive the outbound accomodation as stated in the itinerary and the train we were booked on for our return journey was no longer operating, leaving us stranded and having to make our own arrangements to continue our travels.
UPDATE - since posting my initial review, Railbookers have resolved my complaint and will be addressing the issues with both train operators - OBB and Deutsche Bahn.
9 June 2025
Unprompted review
Reply from Railbookers
Dear Martyn,
Thank you for taking the time to share your feedback. We truly regret to hear about the experience you had with your most recent Railbookers holiday, especially given how well your previous trip went. Please accept our sincere apologies for the delay in responding to your concerns. We understand how frustrating it must be to wait for a resolution, particularly when the issues you encountered significantly impacted your trip. It is never our intention to leave our customers feeling stranded or unsupported.
Please rest assured that your concerns have been received and are currently under review. A member of our Customer Care Team will be responding to you directly as soon as possible.
We appreciate your understanding and look forward to resolving this matter with you.
Kind regards,
Dana Miley
Railbookers Customer Care Team
I had the pleasure of speaking with…
I had the pleasure of speaking with Hilary when I called in to get some help with one of my traveler's plans while the guest continues to enjoy their vacation. Hilary was efficient, quick & so helpful. She listened to what the situation was and then took action immediately which exceeded my expectations on what she did, vs putting us off for someone else to deal with. If I had a direct line to Hilary, I'd be honored to work with her again!
16 July 2025
Unprompted review
Reply from Railbookers
Thank you so much for your kind words! We're thrilled to hear that Hilary was able to step in and assist so efficiently — and that she exceeded your expectations in the process. Her commitment to providing prompt, thoughtful service is something we’re incredibly proud of, and your feedback truly highlights the difference she makes.
We’ll be sure to pass this along to her — and we know she’d be just as honored to work with you again!
Thank you for choosing us, and we look forward to helping with your future travel plans.
Warm regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Hilary Helps!
It was a great fortune to connect with Hilary and get her help with my client's case. You can count on her to understand the situation fully and to make sure the situation gets handled in a timely manner. She communicates next steps and is true to her word. She followed up with a call to me exactly as she had said, and it was very much appreciated. -Grace, TravelbeeGlobal
10 July 2025
Unprompted review
Reply from Railbookers
Thank you so much, Grace! We're thrilled to hear that Hilary was such a reliable and supportive resource for you. Her commitment to clear communication, follow-through, and timely assistance truly reflects the service we strive to provide every day.
We appreciate you sharing your experience and look forward to supporting you and your clients at TravelbeeGlobal again soon!
Warm regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Cyrus with Railbookers great agent!!!
Cyrus with Railbookers put an itinerary together for me for clients. His knowledge is great about his product and that is a huge plus! Most important he wants to make sure he has all in order which I appreciate...this was an 18-day trip for clients. Lot's of moving parts to this itinerary...I'm very picky who I work with...Thank you Cyrus! Job well done!
19 July 2025
Unprompted review
Reply from Railbookers
Thank you so much for the kind words and for sharing your experience!
We're so glad to hear that Cyrus was able to support you with such a detailed and important itinerary. His dedication to accuracy, product knowledge, and top-notch service truly shines — especially on a trip with so many moving parts. We know how important it is to work with someone you trust, and we’re honored that you chose Railbookers.
Warm regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
I called regarding clients that are leaving next week
I called regarding clients that are leaving next week and Hillary Klein was extremely helpful in getting the answers I needed for my clients. There was even an item that she knew but placed me on hold to verify with the team that does Italy to confirm the info she was giving me. I was very happy I got her to help me.
16 July 2025
Unprompted review
Reply from Railbookers
Thank you so much for your kind words! We’re thrilled to hear that Hillary was able to assist you with such care and attention to detail. Her dedication to ensuring accurate information and going the extra step to confirm with our Italy team is exactly the level of service we strive to provide.
We truly appreciate your feedback and look forward to supporting you and your clients again soon!
Warm regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
Can't say enough good things about Kelli!
I am a travel agency owner and know how important it is to have great customer service for my clients. I recently worked with Kelli Lundquist to plan and book my clients FL to Grand Canyon. She made things so simple and answered our endless amount of questions. I absolutely love working with Railbookers and can book with confidence knowing they have my clients taken care of. Looking forward to many more planned rail voyages together.
16 July 2025
Unprompted review
Reply from Railbookers
Thank you so much for your kind words! We’re thrilled to hear that Kelli made your booking experience simple and enjoyable. Providing outstanding customer service and ensuring your clients feel cared for is our top priority, and it’s wonderful to know Kelli delivered just that.
We look forward to partnering with you on many more exciting rail adventures!
Warm regards,
Dana Miley
Senior Customer Care Specialist
Railbookers Group
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