Very bad and sloppy customer after…
Very bad and sloppy customer after sales service. Arguments: they do not read, or do not want to answer questions. Even if questions are meticulously repeated. Only send promised label after reminder. Promised immediately payments after diagnose costs claimed are still not payed yet while i shared my bank details twice.
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Von: "Kundenservice | Radonline..de"
Onderwerp: AW: Betrifft verwenden mängelhaftungsrecht
28 februari 2024
Good morning,
please send us your bank details so that we can arrange payment. We are still waiting for your rear wheel, you have already received a return label from us.
Beste Grüße,
Team RADONLINE.de
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Datum: 27.02.2024 18:53:17
Von: Michel Ferket
An: Kundenservice | RADONLINE..de
Betreff: Re: Betrifft verwenden mängelhaftungsrecht Bestellung bei RADONLINE.de (#200219759)
Vorgang: P-0000399279-39
Dear Madam or Sir,
Thanks for your revised offer, i am now more happy but not satisfied due to the following;
Please also answer my other questions in my email of 1 februari 2024 om 15:39:34 CET (from which i summup all together below) because that email was never answered.
1) can it be replaced by a wheel WITHOUT the "rucktritt bremse” ? Because the wheel in question has a “rucktritt bremse” which i do not find practical when trying to start while stepping on a pedal being in the wrong position, and furthermore i do not use this type of braking, and this type of brake has also a higher risk of mechanical failure being a part of the same housing as the gear section. For you such a wheel i suppose is cheaper too. I wait to send the wheel till i receive an answer and hopefully that will be before my holiday 9-16 march abroad, so i can dend my wheel before my holidays and bridge the waiting time for the new wheel transportation during this holiday in which i do not use my bike(s).
2) in my email of 31.01.2024 19:18:25 the receipt for the paid 50 euro diagnose and/or repair costs was enclosed but has not been paid yet on my account sofar. In your email from 19.01.2024 17:43:47 you promised to pay immediately afterwards. Please explain why i have to wait so long and confirm when your order of payment is done. I have to remind you that all costs made are under warranty, so also diagnose and montage/demontage.
3) will you pay for the labour costs of (probably 50 euro) for the demontage/montage of the old wheel/new wheel if charged ?
In this email i will enclose again the receipt of 50 euro’s which i paid in cash (“Contant" translates “cash", and “Betaald per heden” translates "Payed today"), otherwise i could not take the bike with me out of the store to experience the issues still present during cycling (without improvement). The other amount of 278,98 euro (repair costs) is not relevant anymore, because you will send a new wheel, and of course they will not charge/claim without my repair order.
Hope to hear from you soon.
Friendly regard,
Michel Ferket.
Bank for payment: NL68 RABO 0101.2820.60 - M.H.C. Ferket.
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16 feb. 2024, 09:18 heeft Kundenservice | Radonline..de:
Good day,
Good morning,
Please send us the rear wheel and we will then send you a new rear wheel.
Beste Grüße,
Team RADONLINE.de
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19 jan. 2024 Kundenservice | Radonline..de
Good day,
In order to have the repair carried out, we would like to ask you to visit a specialist dealer.
If it is a small matter (recruitment work, etc.), please pay in advance (up to €50.00). Please pay the invoice and then send it to us. You will then receive the amount refunded immediately. If it turns out that there is major damage, please contact us again so that we can make another arrangement to repair the damage.
Beste Grüße,
Team RADONLINE..de