Radnet Reviews 8

I’ve been a patient of Northwest Radiology in Indiana for many years. my company uses them as well. I have always been treated very well by Northwest Radiology I’ve had many scans over the years whether it’s an x-ray CT, MRI and I think once maybe twice before over the entire 30+ years I’ve been going to them I asked the radiologist to look again at a report. I had a high resolution CT and there was mention that the one I had three years ago also had the same incidental finding. THE ordering doctor is not the type of doctor that handles the incidental finding so now I have an appointment with a new specialist but I don’t go in for four months.
I called Northwest Radiology now RadNet and asked for the doctor to take another look and I was told they can’t do that anymore without a doctors order. So here I am, do I ask the doctor that it’s totally out of her area to take her time to write the order? Do I somehow ask a new doctor that I’m not seeing for four months to somehow do it? I mean what is a patient supposed to do? This is my body I pay for this service and the Dr is not the only one that might have a question. Doctors are busy and when an incidental finding is found and it’s not in their area, they don’t have the time to deal with the patient. I’m very disappointed in NORTHWEST RADIOLOGY . All she had to do was bring my question over to the radiologist. they say that online you could call if you have a concern but they blamed it on RadNet that they couldn’t do anything to help me. Very very disappointed.

You schedule with people whom speak broken english and are hard to understand. When you arrive 1 hour before your appointment you are subject to hear the women at the front area gossiping about other staff and clients. So very unprofessional. Then when you finally go back for your MRI, the people are fine. You wait 30 mins for a copy of your CD and then have to call to get a copy of your report to be sent to your email because its not offer thru the portal. And once again you are speaking to a person whom speaks broken english and give you attitude because you question why you were not told you couldnt download you report from the portal. The employees need to acquired better people skills and less trash talking and be more kind.

When a company outsourced their scheduling team that tells you ALL you need to know. I will be asking my physician for other options .

Went through 6 representatives to make an MRI Appointment. Bad phone connections, cannot understand phone reps. Could have driven to Rolling Oaks and return back home faster. A B. P. raising encounter. Rolling Oaks the WORST

The customer service for appointment is incompetent, is outsourced so you cannot understand what they are saying. They messed up my appointment and did not register it in their system. What is and where is the accountability? This company sucks

A radiology Business thru this site called Lenox Hill Radiology be careful with them! The Staff were nice but when leaving I asked if I owe anything, they said no. My Ins showed I will have to pay $300. for the CT scan. within a week or two they sent me a link to make payments. I opened the page to make the payment it gave me a choice starting at $10. I started paying $50 a month. after the 2nd payment I received a letter from them saying PAY THIS NOW for the remaining amount. I tried to make the 3rd payment and they Blocked me from making a payment. I called and found out the put me in Collection. I called them and the offered me To make 2 payments Of $91.37 & $91.35 to settle Don't trust these people!

Scheduling an appointment and verifying insurance copays and what procedures have been approved is a TOTAL nightmare. It took 54 minutes on the phone to schedule an appointment and they refused to verify my copay and the estimate they gave me was completely wrong. It took so long because the agent was not a native speaker who did not know the difference between June and July so she could not locate my file for 25 minutes. Even when she finally did, she claimed they never received any order from my doctor but my doctor sent me verification they did. Worst customer service ever.