Radley London - Braintree Reviews 44

I was at the Braintree store to buy a gorgeous handbag for my daughters 40th Birthday and had the most exceptional service from Trish - she could not be more helpful - she helped me to select a bag - and was vey considerate as I had a bad back that week so found a seat for me whilst she wrapped it for me beautifully thank you Trish !

Perfect service thank you 🤩

Chloe was great and made our shopping experience memorable

Samantha in the Braintree store was quite literally amazing. I came in to look for a gift for my mum and left a really happy customer (mum is yet to receive 😅). She could not do enough for myself and friends I came in with. Super friendly and helpful, and really made the experience one to remember. 10/10 service.

Every time I visit a Radley store, especially the Braintree Village outlet, I leave feeling genuinely impressed. The customer service is always warm, helpful, and attentive — it’s clear the staff take pride in the brand and care about their customers. I’ve never been let down by the quality or price of anything I’ve bought. The products are not only stylish and well-made, but they also last beautifully over time. The Braintree team in particular go the extra mile to make the shopping experience enjoyable and stress-free. I always look forward to visiting — it’s one of those places where you know you’ll find something you love and feel confident about your purchase every time.

Beautiful handbag, very happy Packed nicely Thank you so much

I am a big collector of radley and with special’s you have I can’t resist a new one

I was very happy with the service and my Radley bag.

Trish at Freeport was very helpful and I bought a beautiful tan handbag. Thank you.

Great service. Lovely staff and so helpful.

Quick delivery, product superb and well packaged.

I went to the Braintree store with an issue with one of my purchases. Sam and Chloe were extremely helpful and went above and beyond to resolve the issue. Fantastic customer service. Thank you.

Fantastic outlet. Been in today and the service from Brad was over and above. Super helpful and knowledgable of all products. So nice to finally to say Hi to Brad and Sam for all their help with mail order bags in the last year. Thank you so much. x

Very nice bags lovely leather and made very well

Came into the Braintree Freeport store today to experience buying my first luxury brand handbag and matching purse. Sam greeted me so kindly and shared my excitement for buying this new purchase. We had a chat and I explained the sentimental reason for why I was treating myself to a classic forever brown leather handbag. She couldn’t have been kinder. She spent so much time going through options with me and made me feel so incredibly special, which made it such a wonderful experience for me. I actually got a little emotional, more due to the reason and how she embraced the reason behind it all and shared in it with me. This marked a special day for me and she made it wonderful. She packaged my bags up in beautiful big boxes with paper, dust bags, large beautiful carriers and I left feeling so valued as a person and a customer. I will 100% be returning to the store and will be specifically asking for Sam. Sam I hope you read this. I know that you understood what had been going on for me recently. You made this purchase mean even more with the meaning that you shared with me and attached to it. Thank you for placating me and for making it such a wonderful experience. Never been so emotional over a handbag. Customer service second to none! X

Always my go to bag company. Easy to use website with great product choice

Freeport, Braintree what a great experience, the staff are so helpful, made my Christmas shop so much easier. Thx. 5 stars.

After speaking to a lovely guy in the Braintree Radley outlet shop he went out of his way to find a store that had the size slippers that I wanted to purchase (as they were out of stock of the size). He gave me the store details and the details of the item I wanted. I then contacted the Gunwharf store who could not have been more helpful. They had the item in stock, arranged payment and 2 days later the slippers have arrived. Best customer service I have received in a long time. These 2 members of staff are a credit to Radley please onto them 🙂

As always, the staff at this store were extremely helpful, polite and friendly. Professional at all times.

Despite being in store on Black Friday the staff were all helpful, patient and kind