Excellent radiators and super service. Kept informed throughout the process, finished result is excellent. The delivery man was great too - clear communication and as promised delivery. Thank you.... See more
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Review summary
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Good quality radiators, delivered as promised. This is the 5th time I have ordered radiators and Ihave never encountered any issues. Really look great when installed.
Recently purchased two radiators for our redecorated livingroom. Radiators Direct have a wide choice of styles and colours on offer. Selecting and ordering was easy and they were delivered on time. We... See more
Although my radiators are yet to be installed, they look great. I was very impressed that I was kept informed of progress every step of the way. Radiators Direct were very accountable, and I as reass... See more
Company details
Written by the company
Radiators Direct offers a range of the most popular radiator and towel rail products in a variety of colours and finishes. With affordable designs to suit all interior styles, we stand by our pledge, “Value and Service Direct to Your Door”. With over 20 years’ experience supplying designer radiators throughout the UK, our factory has been manufacturing radiators since 1960’s and is one of the largest designer radiator factories in Europe.
Written by the company
- • Nationwide coverage • Free Delivery to UK Mainland • All products stocked in the UK • Over 30 colours and finishes • A selection of the most popular designs and sizes • Up to 20 year Guarantee • Convenient ways to pay and spread the cost • Manufactured to EN442 standards • Manufacturing radiators since 1963 from one of the largest designer radiator factories in Europe.
We hold all our products in stock in our UK warehouse, with Free Delivery on all radiators and towel rails to the UK mainland. All our products are quality guaranteed and manufactured to EN442 with a minimum 5-year warranty.
This is matched by extremely efficient service, delivery from stock within 48 – 72 hours and a dedicated Customer Service Team that is ready to make your purchase as smooth as possible.
Designed to add superior style, luxury and comfort to any room of your home without any compromise to functionality. Why not have a radiator that looks good AND functions well? Compliment your decor with an attractive feature and make the most of the space available, whether classic, contemporary or traditional.
Our stylish range of Designer Radiators is stocked in our UK warehouse ready for dispatch to you in 48 - 72 hours.
Available in white as standard, most of our ranges can also be painted locally in a range of 25 RAL colours, and 8 special or textured finishes.
All our radiators are completely compliant with EU and UK legislation, independently tested, and come with a fantastic guarantee of at least 5 years.
Contact info
Units 13-14 Charlwoods Road, RH19 2HU, East Grinstead, United Kingdom
- 01342 305555
- info@radiatorsdirect.co.uk
- www.radiatorsdirect.co.uk
4.6
Excellent
91 reviews
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Initially I identified a concerning…
Initially I identified a concerning review and it put me off purchasing from radiators direct. I made contact with them, who were not aware of the negative review but reassured me that there products were high quality and I wouldn't be disappointed.
As such, I decided to purchase 6 radiators back in December (and delivered to Ireland) and only got them to be fitted in the last week. Radiators working well and look fantastic. Would recommend radiators direct. Very happy with purchase.
7 April 2021
Unprompted review
Great service and stunning radiators
We purchased 6 radiators from Radiators Direct including two towel rails and the whole experience was great from start to finish. Helpful, knowledgeable and thorough customer service support and our house is now full of beautiful radiators and towel rails.
We are very satisfied with the service we received and would recommend Radiators Direct to anyone.
16 March 2021
Unprompted review
Good product and fast delivery.
3 March 2021
Unprompted review
Great choice of products
Great choice of products, website easy to navigate and to see the different options available. Delivery was prompt and the radiator is perfect. We opted for a bare metal lacquer finish on our new radiator which fits in really well in our kitchen- our plumber was really impressed and said he would be recommending the site to his other customers too. Thank you, we will be back when it comes to doing the next room in our house!
3 March 2021
Unprompted review
Lovely company to do business with.
I did order a rad with a colour finish but when I looked further into it the rad would have projected to far out from the wall in our small toilet so I had to cancel the purchase. I got an immediate refund, they were most understanding. Lovely people to do business with. Would definitely recommend dealing with this company
3 March 2021
Unprompted review
Love the radiators, and service as promised
Had their Saxon radiators throughout our house. 9 radiators in total. They look great, so much better then the old boring radiators, and they throw the heat out. The 7 white ones turned up on time, and the delivery service was excellent, with a phone call to arrange a convenient time. I had two painted to match the kitchen units, and they came a couple of weeks later as promised.
3 March 2021
Unprompted review
An excellent service and product
An excellent service and product. Delivery was prompt and included a predelivery phone call advising of time of delivery which was very helpful. I am very pleased with my radiator and would have no hesitation in using this company in the future
3 March 2021
Unprompted review
Beautiful rads
Beautiful rads - the best my plumber has ever seen. The were a special bronze finish which worked perfectly with our rustic cottage.
3 March 2021
Unprompted review
A bit of a disaster....
A bit of a disaster from start to end. Took 2 weeks to ship the radiator (after a chasing email.) The radiator then arrived in an opened box sealed with sellotape. Damage to the radiator and the fixings kit again opened and sealed with tape and pieces missing.
A further week to collect it and another 3 or 4 days to receive the refund. I wouldn’t be able to provide a recommendation based on my experience.
3 March 2021
Unprompted review
Reply from Radiators Direct
Dear Mr Marlow,
We apologise for the service you have received, we pride ourselves on giving the best possible service we can to all customers and would acknowledge the service you received was far below the standards which we set ourselves. It is extremely disappointing for all concerned that you have not experienced service up to our usual standard. We do hope that you may give us the opportunity to provide you with the service that you should have received in the future, and if there is anything we can help with please do not hesitate to contact us.
Kind regards
The Radiators Direct Team
Simple, excellent service
Was easy finding some radiators that we wanted online. The product photography was very good and accurate. Delivery was painless and very happy with them now they are fitted.
3 March 2021
Unprompted review
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