I've spent four weeks waiting for this company to clarify why they want to scalp me for $15 to ship 12 tiny nuts that can be sent for $2 in a first class envelope, along with $30 (!!) for the nuts. Ev... See more
Company replied
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See what reviewers are saying
Countless errors were made by Rackmount customer service that end up costing myself and the company I work for money. Due to these errors, our data center rebuild was delayed and deadlines were not m... See more
Company replied
Their shipper was horrible. Product was delivered as specified by Rackmount earlier than estimated, but the product sat in a transfer facility for a week + because the shipper was incompetent. We had... See more
Company replied
Excellent customer support. We have a couple of Ucoustic cabinets that we've always been pleased with the reduction of noise in our office environment. After six years we started hearing a noise fro... See more
Company replied
Company details
Information provided by various external sources
For more than 12 years Rackmount Solutions has provided Server Racks, Server Cabinets, Wall Mounts, Cooling Solutions, Outdoor Enclosures, Batteries, Integrated AC and DC Power System Solutions, Rack Accessories and Power, along with installation and maintenance services for the Datacom and Telecom industries. As an ISO certified and Inc. 5000 company, we have a well-established track record of customer service and product performance. We’re experts at delivering custom solutions designed to fit your exact needs, both on time and on budget. From a unique single custom cabinet to an entire custom data center, Rackmount Solutions has you covered. Call today for a free quote 1-800-352-6631.
Contact info
2805 E. Plano Parkway, #200, 75074, Plano, United States
- 1-972-272-6631
- sales@rackmountsolutions.net
- www.rackmountsolutions.net
Very Professional
Very Professional, quick to respond and to make changes on the fly as needed
10 January 2017
Unprompted review
Reply from Rackmount Solutions
We try to be as flexible as possible and change things on the fly when needed. Glad our sales and support team nailed it.
Best of the best
Rackmount has always been my go to company for any server accessories in my racks. They have great prices, incredible customer service and prompt order processing and shipping.
6 December 2016
Unprompted review
Reply from Rackmount Solutions
Craig - You are the Best of the Best. Thanks for the review and all the kind words. When you need anything Rackmount will be ready to assist.
Great products, great customer service!
Ordering and deliver was easy, like the follow-up from customer service!
24 October 2016
Unprompted review
Reply from Rackmount Solutions
When you order from Rackmount you really are getting support from our entire team. We have a lot of eyes that are looking things over and making sure you are taken care of. Glad to hear you had a great experience Amy.
Fast and priced right
Fast shipping, great tracking and most importantly able to purchase in less than case quantities.
11 October 2016
Unprompted review
Reply from Rackmount Solutions
We carry a number of products in inventory so you don't have to buy the family pack of blanking panels or cable managers. Thanks for the review Robert.
Awesome customer service and solid products
I have nothing but great things to say about the products and support that I've received from Rackmount Solutions over the years. It's always a very efficient and comfortable experience when dealing with this company (shout out to John Rateau!).
6 October 2016
Unprompted review
Reply from Rackmount Solutions
Many thanks Stephen. Our staff, including John, has been around for years and we try to keep your account under the same hat so you get the same consistent service year after year. I'll make sure John gets his shout out.
excellent product
Great product delivers and was a stable solution for my needs.
5 October 2016
Unprompted review
Reply from Rackmount Solutions
Thank Nathen. We carry mostly made in the USA products so you know you are getting quality as opposed to some of the less expensive and less reliable racks out there. Glad you are liking your equipment.
Great service
I was tasked with ordering mutliple racks with very little information regarding the configuration needed. John was very helpful in helping me walk through all the options available to make the correct choices. In addition, he and the company provided multiple shipping options with quick turnaround times.
There is still something to be said for a knowledgable person talking to you on the phone and great customer service.
Lastly, the products are quality, my client has since ordered more racks asking for the same gear and configuration.
4 October 2016
Unprompted review
Reply from Rackmount Solutions
Thank you Dave. We sell 1,000s of racks every year and we're pretty knowledgeable to what issues you might be facing. John, Laura, Susan, etc really are experts in the field / office ready to help.
Great customer service!!!
Some of the best customer service out there! LiveChat is awesome and a great way to ask a few questions without calling in or emailing and waiting for a response. Definitely recommended!
4 October 2016
Unprompted review
Reply from Rackmount Solutions
Thanks Ben. Our Customer Service team and Sales team do a wonderful job of quick replying to the LiveChats.
Excellent products
and above all, the customer service isn't BS. I enjoy it and they are straight to the point when I ask them the questions I need answers for. I recommend RackMount, even if they are a little bit more than other competitors' racks, but you get a much better quality when it comes to getting a good AV/IT rack.
13 September 2016
Unprompted review
Reply from Rackmount Solutions
While everyone seems to preach they have great customer service, our ISO Ratings, Google Review, Trust Pilot Reviews, and Better Business Reviews back it up. Glad you like your rack and the service from Rackmount Solutions.
Great company for all you rack mounts and more.
Rack Mount has what you need and more fast shipping and keeps you up to date of when you will get it.
22 August 2016
Unprompted review
Reply from Rackmount Solutions
We try to get everything out the door as soon as possible and keep you posted on shipping. Glad you liked your experience with us Jon!
Great Service
great service and products at a fair price and received in a timely fashion.
22 August 2016
Unprompted review
Reply from Rackmount Solutions
We try to keep everything very competitive and make sure that the customer service and shipping are top notch!
Awesome Customer Service
Highly recommend Rackmount Solutions. They have a large selection of products, and their customer service is top notch. When UPS damaged a cabinet, they arranged for a replacement, quick refund, and pickup of the original very quickly. Jay and Wynne are excellent!
2 August 2016
Unprompted review
Reply from Rackmount Solutions
Thanks for the recommendation Eric. We put the customer first and we listen very carefully to your reviews of all services. Thanks again for your input!
Sturdy, well-built racks for reasonable cost. Great service
The reps available by phone are knowledgeable and willing to answer questions on a variety of applications. Fairly priced, well built!
21 June 2016
Unprompted review
Reply from Rackmount Solutions
We don't give us easily. Whatever problem you have we'll help do the research! Keep calling and keep bringing us your problems.
Great products and service.
Ordering professional IT products can be difficult. Rackmount Solutions carries the most unique and esoteric noise managing server racks I have found online. After ordering the product there was a little confusion about getting my Ucoustic rack to Canada, but after the shipper forwarded me some documentation my product was over the border in a number of days and I received the item in perfect shape. Overall I am very happy with my purchase and would definitely buy again. Highly recommended.
20 June 2016
Unprompted review
Reply from Rackmount Solutions
The UCoustic is a fantastic product. Love to see that you are very happy with your purchase Michael!
Reliable source of supply
I have had a few account representatives over the years and each was well trained, courteous and results oriented. Replies to questions or quotation requests were speedy and clear.
24 May 2016
Unprompted review
Reply from Rackmount Solutions
Laura, John, Susan, anyone who picks up the phone should be able to immediately help you. Happy to know we're keeping everyone up to date on the products you need.
Great service
I have ordered several times from Rackmount and always have been happy with the service and the products.
28 April 2016
Unprompted review
Reply from Rackmount Solutions
From top to bottom we strive to give you a good experience. Glad we're meeting those expectations Larry!
Reply from Rackmount Solutions
Keep coming back Glenda! Glad you had a great experience with Rackmount Solutions.
Rackmount gets the job done right.
We have used Rackmount solutions for many years. We are an IT Solutions company that believes in doing the right thing to supply and support our solutions to our clients. We see the same qualities in Rackmount that we strive to provide to our own clients.
26 April 2016
Unprompted review
Reply from Rackmount Solutions
Very kind words JG. We certainly try to put the customer first and let them help shape our business. From products to customer service we're always adapting to please.
Excellent source for wall mount racks, great quality, great service!
I was very pleased with the excellent quality and value of your wall mount rack product. It is performing as well as any I have ever used. Additionally, your customer service was outstanding, keeping your word on delivery expectations and providing missing parts in an expedited fashion. I would highly recommend your company to others and plan to continue to use your rack products when required in the future. Thank you!
28 March 2016
Unprompted review
Reply from Rackmount Solutions
Glad everything worked out as planned. Looking forward to helping you with your future projects!
One again...
Great experience doing business with RMS, Laura Viars is the best. I can always rely on her for my installations needs, whether she has them in stock in TX or being delivered directly to site. Thank you
28 March 2016
Unprompted review
Reply from Rackmount Solutions
Laura is the best. She's extremely knowledgeable and knows our products inside and out. We'll make sure she sees the review!
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