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Company details

  1. Computer Hardware Manufacturer

Information provided by various external sources

Orion is a leading manufacturer of Server Cabinets, Server Racks, Acoustic and Data Centre Solutions. Visit today to view our range at competitive prices.


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3.2

Average

TrustScore 3 out of 5

1 review

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3.2

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(1)

1 review in the last 12 months

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Rated 1 out of 5 stars

Dishonest, false advertising. Avoid. They will try to scam you.

I placed an order for a floor-standing rack cabinet (~£400) through Orion's website, using their Ireland (GBP £) storefront. At checkout, free delivery was displayed and my payment was taken in full. At no point was I shown any surcharge, warning, or notice that delivery to Ireland was chargeable.

Several days later I was emailed to say delivery to Ireland would cost an additional £175 - a 44% surcharge on the order value - and that the order could not be shipped free of charge. When I pointed out that a contract had been formed at the price confirmed at checkout, and that their own website presents an Ireland storefront without surfacing any shipping exclusion, I was told the matter would be passed to a director for response.

Before that response came, Orion unilaterally refunded my order. I was then told the director would still be in touch. Three days on, I have heard nothing further.

The issue here is straightforward: if you operate an Ireland-facing storefront and display free shipping at checkout, customers reasonably expect that price to be honoured. Adding a substantial charge after payment, then cancelling the order when challenged, is not acceptable. I would advise any Irish customer to get written confirmation of delivery costs before ordering.

24 June 2026
Unprompted review

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