RaceChip Chiptuning Reviews 

1,061
TrustScore 4 out of 5

4.2

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Rated 4 out of 5 stars

I bought and installed this module myself a few days ago. At first I was a bit upset, because the machine reacted quite slowly to the pedal press. But then I thought, maybe I calibrated the pedal t... See more

Rated 5 out of 5 stars

I’ve owned a Race Chip GTS since 2022 and an XLR5 + controller since 2024. The systems work as described. In other words, performance has increased, and the throttle response is noticeably mor... See more

Rated 5 out of 5 stars

Had two iterations of Racechip for two BMWs. Both worked well and I was very satisfied. Power increase can clearly be felt. Fuel savings were visible - specially on 530i. Currently have F30/530dXd and... See more

Rated 5 out of 5 stars

Got the GTS for my 2020 MINI JCW. Installation was breeze easy, clear instruction with more than enough cable ties included. May want to include velcro tape next time, RaceChip. Tried all stages,... See more

Company details

  1. Auto Tune Up Service

Written by the company

Mehr Leistung, höheres Drehmoment, souveränerer Durchzug, kraftvollere Beschleunigung und agileres Ansprechverhalten: Mit Chiptuning von RaceChip begeistert Ihr Auto mit einer Summe neuer Qualitäten. Sie nutzen die Leistungsreserven Ihres Fahrzeugs. RaceChip maximiert nicht einfach nur, sondern optimiert intelligent. Eben innovative Leistungssteigerung. Wir bewegen uns dabei immer innerhalb der verfügbaren Reserven Ihres Motors. Darum bieten wir unseren Kunden auch mit vollstem Vertrauen die RaceChip Motorgarantie an.


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4.2

Great

TrustScore 4 out of 5

1K reviews

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Replied to 58% of negative reviews

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4.2

All reviews

(1,061)

71 reviews in the last 12 months

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Rated 5 out of 5 stars

amazing product

I just finished installing a Racechip on a Skoda Octavia RS.
Racechip answered all my questions and were very helpful.
The chip was at my door literally 24hrs after the order and I just finished installing it.
Straightforward installation and amazing results. Support is spot on, 10/10!

18 January 2025
Unprompted review
Rated 1 out of 5 stars

RaceChip doesn't work and customer service is terrible

I purchased a RaceChip GTS Black for my 2021 Porsche Macan last summer. After installing it, I literally felt no difference in any of the maps/modes from stock. Called Customer Service to return it and they updated some settings and asked me to try again, this time there was a minor increase in performance so I kept it. Earlier this summer, I got a new Macan and wanted to install the RaceChip but because the engines are different, I needed a settings update. The company literally offers this service on their website, especially when the purchase is under one year. I called them and they told me to send them an e-mail with a fee to make the change. Sent the e-mail and three follow up e-mails, called them again and no one would help get the settings updated. I ended up ordering a similar product from a different company and noticed significant performance improvements from initial installation. I would save your money or find another product, the RaceChip is garbage.

The response below from RaceChip is a false, I sent my original e-mail to them on Aug 10. They replied on Aug 11 and I replied with the information they requested on the same day. I then sent a follow-up on Aug 13th and 15th, with no response.

Just a little update, RaceChip has tried multiple times to get this review removed. Instead of addressing my issue, they've spent all their effort to remove the review...gives you an idea of their customer service principles.

10 August 2024
RaceChip Chiptuning logo

Reply from RaceChip Chiptuning

Hello Jamie,

thanks for your feedback.
Our customer Service was in touch with you in order to sort this out.
We sent you an email on the 12th of August and never received a response from you. You need to reply and sent us the vehicle data to process a reprogramming. Please check also you spam folder in the future.

Best,
Your RaceChip team

Rated 5 out of 5 stars

Awesome customer service!

It starts with great customer service, and these people have provided that. My requests and questions have been answered quickly and in great detail. Once I install their RS product in my Jaguar F-Pace, I will follow up with a review.

11 October 2024
Unprompted review
Rated 5 out of 5 stars

Brought the XLR5 Great Product

Brought the XLR5 Great Product, Really improves performance, Slight Issue as I didn't include the Display, But Racechip assisted me after I emailed them,

The 3 stages really does improve your drive,

Update to original review:
The little controller adds additional benefits to XLR, including wet mode, anti theft mode which is awesome, as well as valet mode, so please with Racechip

4 October 2024
Unprompted review
Rated 1 out of 5 stars

Faulty products and terrible customer service

Ordered a RaceChip, easy to install but it made my car go directly into limp mode. I made a report and they tried to fix it with an update, that didn't work. After that first report I made two more reports and every time they came with an update but my car still went into limp mode. The power of the chip gets reduced every time they try to update it, which defeats the purpose of the product. I have tried to make clear that I still don't have a working product but their customer service is completely ignoring my report. Don't buy from them because they sell products that don't work properly and they treat you like you don't matter.

13 September 2024
Unprompted review
Rated 5 out of 5 stars

Fitted a Racechip to my BMW 520D mainly for torque when towing our caravan.

Fitted a Racechip to my BMW 520 mainly for extra torque when towing our caravan and it has made a positive difference.
Once set up properly the towing experience has given me enough to not be changing between 5 & 6 on ecery hill. I've made a little saving in fuel also which is great as I thought the car would use more..
The other difference which I love is the energy behind the engine
It's made a lovely 5 series fun and responsive to drive
I have my box on number 5
Thanks Guys 👍👍👍

1 August 2024
Unprompted review
Rated 1 out of 5 stars

I'd leave no stars if I could

I'd leave no stars if I could, absolutely shocking product and customer service. Had the chip for 6 weeks and it stopped working, sent it back to Germany as requested. Heard nothing back from them and they still haven't picked up the chip from the mailing depot which it's been in over 2 weeks.

I payed £600 for a product I cant use and is sitting in a mailing depot thousands of miles from me.

Do not buy this product.

27 June 2024
RaceChip Chiptuning logo

Reply from RaceChip Chiptuning

Hello William,

thanks for your feedback.
Unfortunately we do not have influence on the customs and picked it up from them as soon as possible.
The RaceChip is already on the way back to you and should be delivered today.

Our customer Service was also in touch with you in order to sort this out.

Best,
Your RaceChip team

Rated 5 out of 5 stars

REALLY GOOD

The car feels so strong and good .. I love it . It s like original from fabric.

17 July 2024
Unprompted review
Rated 1 out of 5 stars

faulty chip, no refund offered

Paid a specialist £300 to install it, chip was faulty, Racechip won’t refund me. They want me to spend more money problem solving, which clearly I’m not going to do…madness!! Avoid!!

21 June 2024
Unprompted review
RaceChip Chiptuning logo

Reply from RaceChip Chiptuning

Hello Tim,

thanks for your feedback.

This actually doesn't sound like our customer service and product.
We offer a 30 day satisfaction warranty so our customers are able to test the product.

Our customer Service is in touch with you in order to sort this out.

Best,
Your RaceChip team

Rated 1 out of 5 stars

Bought the most expensive chip

Bought the most expensive chip. Fast shipping but no parcel. I wasnt home ups said but i cant leave my house. but address is campsite and open 24/7. Next day ups: your parcel is in ups shop. Not acceseble for cars or bike. Only by foot in a complete different town. I am recovering from hip surgery and cant walk. Took a taxi and somebody helped me walking. In the shop again no parcel. I will cancel cause ups and racechip.es do not respond. Since a few days did collect my parcel. Racechip still didnt respond to my questions but asking to change my review from .DE to .ES or delete?? REALLY!!! Still like your product. But maybe check your emails. None of them are answered so tell me you answered all my questions. 😊 email send 28 of june to sales@racechip com. Due to unfriendly communication I ve decided to cancel my racechip racechip. I did ask to return your product on your site at 11.00 hrs today. I ve got no good feelings if I need customer service in future if I would kept your product. A shame

26 June 2024
Unprompted review
RaceChip Chiptuning logo

Reply from RaceChip Chiptuning

Hello Andre,

thanks for your feedback.

We apologize for the inconvenience.
We startet an investigation and got the information that you have received the parcel already.
Also we replied already to all of your requests. Please check also your Spam folder.

Best
Your RaceChip team

Rated 5 out of 5 stars

this racechip team is extraordinary

this racechip team is extraordinary, I've been using this device for over 2 years, I had an erroneous situation and they were very cooperative and collaborators sent me another product, which made me understand that for them it matters that it works.

20 May 2024
Unprompted review
Rated 5 out of 5 stars

Hi everyone!

This is the second purchase I made from Race Chip. Installing was really easy for this type of car. The plugs are on top of the engine, so no service required. Changes are really great, increased power and torque. The Race Chip App is quite a thrill as it allows you to change the settings within a click away. Great customer care and service, well done. Keep up the great work! Audi A3, 3.0, TFSI, Race Chip GTS5

Edit: Purchased the XLR as well, received it within 24 hours. The throttle tunning works perfect, it is also connectable through the Race Chip App. Just great, feels like it is a different car. Great job! Audi A3, 3.0, TFSI; Race Chip XLR 5

14 May 2024
Unprompted review
Rated 5 out of 5 stars

Yup, it works

Tbh I'm not sure what the bad reviews are about! Customer service is great, they may not reply straight away but just be patient. overall very good! I had a slight issue which was resolved very quickly. I have a vehicle which is 320hp standard and with the chip fitted it claims up to 370ish.. it's a noticeable difference on acceleration! Plus on a long journey recently of 5 hours I got 39mpg with the chip on setting 7 instead of 33mpg before I fitted chip so hey ho! I'm happy it works. Thanks racechip 😁

18 January 2024
Unprompted review
Rated 1 out of 5 stars

Gts Racechip are rubbish

I would give less then 1 star if I could.
Custom services is awful, call to ask for support and they say there nothing they can do.
Buy a gts chip and can only use 1 map out of 7. Get told by technical support that 1 map is plenty. Pay for maps I cant use great.
Honestly wouldn't even recommend buying 1.

1 April 2024
Unprompted review

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