Rabanne Reviews 

Rabanne Black Perfume, a disgustingly cheap product for the 100 pounds
Rabanne black perfume, please note, perfume, not EDT or EDF, has been the worst experience ever. They sent some samples in case you don't like the scent of the perfume, but those lasted, while the main perfume lasted less than 2 hours, with a fragrance barely noticeable. BUT WAIT THERE IS MORE. I've already contacted the rabanne.com website because they asked for a review of their product, yet you can't review the purchase because of an internal error, so they were kind enough to redirect me here.

The continuing saga… Called Rabanne and their courier DPD yesterday as well as writing a formal urgent demand.

Under the UK Consumer Rights Act 2015, you are legally responsible for the goods until they are physically delivered into my possession. DPD has now breached the statutory time limits for a reasonable delivery service.

Please take one of the following actions immediately:
1. Provide Direct Confirmation: Send me the verified 1-hour delivery time slot for my parcel arriving at my home in Fulham today.
2. Issue an Immediate Full Refund: If DPD cannot guarantee delivery today, I am formally cancelling this order due to breach of contract. Please process a full refund to my original payment method within 24 hour.

I was told various times the issue would be resolved with the courier and RABANNE would call e back that day, they didn’t.

The item SEEMS to be on its way back to them, but even that information is unclear on DPD’S appallingly bad app. An app where they have a photo of your location, a three word unique location pinpoint. My description of where I am in location to local landmarks.

Today I was forced to to contact KLARA and ask that THEY refund my first payment and any future instalments as RABANNE have not refunded me or informed me of any intention to refund as requested.

Great customer service! My order was unfortunately lost by the delivery company, but Rabanne handled the situation quickly and issued a full refund with no hassle. Very satisfied with the support I received from Sofia.

Giuseppe S. from Rabanne was extremely helpful over the phone when I called inquiring about a refund for an item I had returned. Giuseppe S. followed up with two emails, first to assure me that he had forwarded my inquiry to the proper department and then again a few days later, to let me know that the refund had been processed.