R-GOL.com Reviews 43

I had ordered a new pair of adidas predators on march 27th, I paid a fair price for it, they said that only one pair left from that one size, the order confirmation email said that the shipping will take about 3-4 days, however after four day I hadnt received any letter from the company or the shipping company neither. I wrote an email, about where my package is. They told me the pair of Predator werent in stock. I dissapointed, why couldnt they just send an email about that, I was waiting for nothing. Bad experience

Ordered pair of boots Dec 17th. Arrived within a week. Not what I ordered, they sent the wrong size.

Email sent & patiently waited for a reply. Slow communication 👎🏻 They claimed it was a mistake with system or something along those lines. I firmly believe they just sent the closest size they had to what I ordered as they didn't have the correct size to send despite advertising that they did.

Long winded communication & in order to return I had to pay postage myself even though its their problem.

Sent wrong order & basically kept my money & the postage I had to pay to add insult to injury. I did finally get my money back over a month later so only reason I would give 2 stars & not one.

Dodgy, untrustworthy company with poor communication 👎🏻👎🏻

Definitely never order from them again!

I don't know why there's not the option of zero stars...my experience is the worst...i have made an order of a pair of football boots on 6/9/2025 and until now my order is at the status of handling...what is the difficulty of handling such a simple order i can't imagine...the 90% of the things i buy is from online stores.. sometimes there is delay..ok i can understand it... but such a thing is the first i have to deal with... sorry guys to say but do something fast or close the online store..

I bought a couple of football jerseys. I received only one a few days later, I sent an email complaining and they said that they didn’t have the other one so I got the refund two days later.

I ordered a VEO 3 camera set along with accessories from rgol.com on June 24th, but shortly after placing the order, I contacted them (within a few hours) requesting to upgrade to the VEO 3 5G. Despite my quick request, the order was not updated or cancelled.

What followed was extremely frustrating. The website has since been completely changed regarding orders to Greece, and they no longer list any cameras for sale. I still haven’t received a refund for my cancelled order weeks later.

I was initially assured that the package would not leave the country, yet it was shipped to Greece via Poland, forcing me to physically go and refuse the delivery in hopes that it would be returned and trigger my refund.

To this day, I have not received my money back, and communication from their side has been unhelpful, untrue and evasive. I strongly caution anyone considering a purchase from this site - their lack of transparency and customer support is unacceptable.

Ive had a look at the reviews and was very worried when i ordered i thaught i had got scammed but they were very helpful with good response times and they were constantly updating me on my order when it arrived the shoes were perfect with 0 flaws and even came with a thank you note wouldnt believe the old reviews as they were spot on with everything

Once again I realized how important is to check reviews for a shop you never used before. Good thing my order is relatively small, but let me share everything stepby step.

I ordered Adidas Tiro Match football. It was on sale, and at first glance I'd save around 30% of the cost even with'international' delivery.

First sign of a potential problem I noticed right at checout: the delivery cost (from Poland to Ukraine) was 70 UAH (1.5 USD), which could be the price for a small domestic delivery, and not something international.

Then, my order was in 'New order' status for about a week. Indeed, they have support, and their manager actually responded quite fast (morning the next day after my inquiry). And they said that they do not process orders during weekend (I paid on Saturday) and delivery usually takes 6-10 days.

This is when I started reading reviews. I noticed most people hated delivery times, quality of delivered products, and that it's almost impossible to refund.

Then, I realized it: most likely, they do not send products from Poland. Most likely, they have some footmen to take the goods with them, cross the border, and only after that they are delivered as 'domestic', hence the delivery times. Just my assumption, but looks like it.

But my main problem is the product I finally received (they actually delivered it in 10 days). The ball I received seemed to have an official Adidas packaging, but it looked like it was stuck between two massive shelves for several years: it's shape is far from being perfect, and it also has signs of glue from older labels. I think it was lying on multiple storages for at least 3 years (based on the Adidas label with 8/2022 date on it, which looks like manufacture date). The ball model is also does not correspond with the one on their website. So yeah, they sold a flawed piece of equipment disguised as a good one on sale.

Overall, cheapest is dearest I presume. But don't think the shop is cheap: in general, their products are in line with many official stores interms of pricing. Thus, I strongly advice not to buy anything from them, since you'll get a lot of headache and, most likely, won't be satisfied with the end product

ordered some bits for my son, and as per usual, the delivery was brilliant and the quality of the goods was great. I wish the points earned would last more than the 6 months though, give it 10 to 12 months instead and i would be buying a lot more. but, great experience. thank you again

Thank you for all your support!!! 🙏

I bought some Nike boots from r gol and they gave me some broken boots second hand, and i spent on them 100$.

I ordered a Spain cap. I got what I wanted. Delivery time from Poland to Denmark was fine. It is original, so quality is good. Price was also good, seeing as also it was sold out locally. So I am happy.

Bought an expensive boots from R-gol on January 13, 2024. After only a month I observed it getting damaged on left side. I am a right foot player and I rarely use my left one. Right one was okay with no damage till now, but left is heavily damaged now. I sent the boots to R-gol's complaint department to redeem the refund as it has 2 years warranty. After a half a month of awaiting time, today I received a negative answer, so they refused to refund the money I spent. Their conclusion was that the damage is mechanical. Well, nobody deliberately damage their expensive shoes after 5 months to hope to get a refund, that's just a nonsense. I am talking about Puma King Ultimate FG/AG Silver Sky model boots. That's not the first time I do shopping from R-gol, therefore they got me really disappointed with their decision, and I no longer trust their professionalism.

They took care to rearrange the delivery to compensate for the poor service by DPD in France

All went fine, got what I ordered in ~2 weeks.

Stay away from this scam shop. I waited 1 month for my order with items that are displayed as "in stock". They keep saying that "We are waiting for response from our warehouse" but nothing happens. Lets hope I get my money back after requesting a refund.

Order a kids pair of boots on 2 Dec. Website says delivers to Ireland in 3 to 4 working days. I’m over 2 weeks waiting and no sign of boots. Customer service said they had to import them but gave me no date.

I did order with this company from Romania, i received the products 2 days delay and some of the products had a shady quality. I return the products, paid the returned from my own pocket(already announced in the T&Cs), but the money have late more than the stipulated 5 business days and when i contacted the CS they apologies and hang up the phone while i was still speaking. I strongly advise you to never use this company as you will have only headache with them. I hope i will receive my money.

Fast delivery to sweden. Fullt trackable. Product as expected. So cant tell anything about returns.

Don't buy anything from that shop, if you are not certain of the product you buy. because if you want to return it, you have to pay and send the product back yourself. They won't give you a return label

DISGRACE OF DELIVERY. SLOW AS TURTLE 🐢 . THEH CLAIM TO DELIVER YOUR GOODS (AND YOU PAY EXTRA FOR CHOOSING DPD) WITHIN 4-5 WORKING DAYS. ITS A LIE !!!! NEVER HAPPENED, IT NEVER WILL.... EXPECT THEM TO ARRIVE WITHIN 15 DAYS AND NEVER PAY DPD. ITS SAME AS THE CHEAPER OPTION