QVC UK Reviews 372,747

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, finding the ordering process easy and efficient. Many appreciate the wide selection of quality products, often highlighting the convenience of browsing various brands and the availability of installment plans. The prompt and often speedy delivery is frequently mentioned as a positive aspect, with many consumers expressing satisfaction with their purchases. However, some people were dissatisfied with aspects of the delivery service, specifically mentioning issues with parcels being left unattended or not delivered as scheduled. A few other people also felt that some products, particularly plants, did not arrive in the best condition, and there were occasional reports of items not being received or delivery costs being too high.

What people talk about most

Product

Consumers generally express satisfaction with the products, often highlighting their good quality, value for... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the speedy and... See more

Order

Users describe positive interactions with order. Many customers find the ordering process easy and... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of items, with some... See more

Service

Customers consistently note positive experiences with service, praising its efficiency and ease of use. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Most Trusted shopping shopping Channel . QVC have got it 100% right . Their service is the best . Ordering and returns are made easy . Monthly instalments also given on certain things plus you have op... See more

Company replied

Rated 5 out of 5 stars

I order a lot from QVC, mainly clothes, but recently bought a Curtis stone saucepan. The saucepan is marvelous in every way and I am very happy with it! Clothes are harder to shop for but returns ar... See more

Company replied

Rated 5 out of 5 stars

Everything from order to delivery is easy and super speedy 😊 the driver that delivered our purchase was extremely pleasant and spent time chatting....not too long but as hubby and I are now retired i... See more

Company replied

Rated 5 out of 5 stars

I have used my Hoover mattress vacuum twice on my mattress once over the mattress protector and today on the actual mattress when I changed my protector. I would recommend this as it really does work.... See more

Company replied


Company details

  1. Online Marketplace
  2. Beauty Supply Store
  3. Clothing Store
  4. Fashion Accessories Store
  5. Gift Shop

Written by the company

At QVC , we’re here to help you shop with joy. We’re your daily destination for discovery, on TV, online, on our interactive app and on QVC+, our video on demand service. We have entertaining stories, fabulous personalities, great demonstrations and, of course, unmissable offers, including our must-see daily deal, Today’s Special Value, and all purchases come with a 60-day money back guarantee. Plus, join in the fun with us on social media, where you can connect with presenters and guests, receiving real time answers to any of your questions. With something new to see every day, there’s not a second to waste. Shop with Joy. Shop with QVC.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

373K reviews

5-star
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Rated 4 out of 5 stars

I use QVC as due to health reasons and…

I use QVC as due to health reasons and it’s a great service but I have noticed with a few garments I have received they have no labels and very creased and just rolled up in packaging. This has just been happening recently but generally all good. The Evri delivery guy, William, is great and so helpful and friendly.

22 April 2026
QVC UK logo

Reply from QVC UK

Hi Wendy,

Thanks for your review and for being a loyal QVC customer. We're sorry to hear about the issues with the garments you've received recently. We'll pass your feedback onto our products team to ensure this is looked into. It's great to hear that William from Evri has been providing excellent service!

Best wishes,
QVC Customer Care

Rated 5 out of 5 stars
QVC UK logo

Reply from QVC UK

Hi Mrs Stewart,

Thanks for your kind words! We're thrilled to hear you've had great service. We look forward to continuing to provide you with the best experience.

QVC Customer Care

Rated 5 out of 5 stars

Good Products Value and Service

TV presentations are very good. The products are good and we feel they are good value for money. Any issues are quickly resolved.

22 April 2026
QVC UK logo

Reply from QVC UK

Hi customer,

Thank you for your wonderful review! We're delighted to hear you enjoy our TV presentations and find our products good value for money. It's great to know any issues have been quickly resolved for you.

QVC Customer Care

Rated 5 out of 5 stars

Great Customer Care

I had a delivery problem - QVC customer care resolved the matter and have now received my order

21 April 2026
QVC UK logo

Reply from QVC UK

Hi Agapanthas,

Thanks for sharing your experience! We're glad to hear that our customer care team was able to resolve the delivery issue and that you've received your order.

QVC Customer Care

Rated 5 out of 5 stars

This a repeat order

This a repeat order, excellent quality and lasts double or treble other products

22 April 2026
QVC UK logo

Reply from QVC UK

Hi Heather,

Thanks for your wonderful review! We're thrilled to hear that you're enjoying the excellent quality of our products and that they last so long for you. Your feedback is greatly appreciated.

QVC Customer Care

Rated 5 out of 5 stars

Regular order of Laura Geller product

Regular order of Laura Geller product. Arrived quickly.

22 April 2026
QVC UK logo

Reply from QVC UK

Hi Anne,

Thanks for your review! We're delighted to hear your Laura Geller product arrived quickly. We appreciate your continued support.

QVC Customer Care

Rated 5 out of 5 stars

Although ordering was very simple it…

Although ordering was very simple it did take rather a long time to arrive compared to other outlets which can deliver the next day.

21 April 2026
QVC UK logo

Reply from QVC UK

Hi F.McW,

Thanks for your feedback! We're glad to hear you found the ordering process simple. We're sorry the delivery took longer than expected. We'll pass this on to our courier team to improve our service.

QVC Customer Care

Rated 5 out of 5 stars

Very easy from start to finish

Very easy from start to finish, with fast delivery

22 April 2026
QVC UK logo

Reply from QVC UK

Hi Kim,

Thanks for your lovely review! We're thrilled to hear you had a smooth experience and enjoyed our fast delivery.

QVC Customer Care

Rated 5 out of 5 stars

There’s one word to sum up QVC and…

There’s one word to sum up QVC and that’s amazing ! Great customer service and communication /products and delivery .well done !! Thank u .

22 April 2026
QVC UK logo

Reply from QVC UK

Hi Olive Bell,

Thank you for your wonderful review! We're thrilled to hear that you're happy with our customer service, products, and delivery. Your kind words mean a lot to us. Well done to you too for being a fantastic customer!

QVC Customer Care

Rated 5 out of 5 stars

I just use q cut but have never been…

I just use q cut but have never been disappointed my items arrived on time

22 April 2026
QVC UK logo

Reply from QVC UK

Hi Hazel,

Thanks for sharing your experience! We're thrilled to hear that your items always arrive on time and that you're never disappointed. We appreciate your continued support.

QVC Customer Care

Rated 5 out of 5 stars

Great customer service

Great customer service, reliable delivery and great quality products.

15 April 2026
QVC UK logo

Reply from QVC UK

Hi,

Thanks for your wonderful review! We're thrilled to hear you enjoyed our customer service, delivery, and product quality. Your feedback means a lot to us.

QVC Customer Care

Rated 5 out of 5 stars

QVC sells excellent clothing and their…

QVC sells excellent clothing and their items from jewellery to electrical equipment are fantastic quality.
Thank you for providing amazing service.

18 April 2026
QVC UK logo

Reply from QVC UK

Hi Casilda,

Thank you for your wonderful review! We're thrilled to hear that you're enjoying our clothing, jewellery, and electrical items. Your kind words about our service mean a lot to us.

QVC Customer Care

Rated 5 out of 5 stars

Audrey

I enjoy shopping at qvc as there are things that are unique only to you which I love.

22 April 2026
QVC UK logo

Reply from QVC UK

Hi MS ANGELA SAMPSON,

Thank you for your lovely review! We're thrilled to hear you enjoy shopping with us and love our unique products.

QVC Customer Care

Rated 5 out of 5 stars

Fast delivery and product did the job…

Fast delivery and product did the job required

22 April 2026
QVC UK logo

Reply from QVC UK

Hi Gg,

Thanks for your review! We're thrilled to hear that your delivery was fast and the product met your expectations.

QVC Customer Care

Rated 3 out of 5 stars

QVC is now hardly worth watching

QVC is now hardly worth watching. Shows on repeat and dreadful fashions. Too many beauty shows, all promising miracles. Sqeaky voiced , over excitable, childish presenters. I only order my favourite products now, but I do it through the app or TSV. It makes me sad how it’s changed, not for the better! Delivery time is good though, that’s a plus. 😔

14 April 2026
QVC UK logo

Reply from QVC UK

Hi Maureen,

Thanks for sharing your thoughts. We're sorry to hear you're not enjoying the shows as much as you used to. We appreciate your feedback and will pass it on to our programming team. It's great to hear that you're happy with the delivery times, and we hope you continue to enjoy your favourite products.

QVC Customer Care

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Fast 2 day return via Evri using the much improved simple QVC returns procedures.
Low return delivery cost
Notification of return credit to my account in 2 days.

28 April 2026
QVC UK logo

Reply from QVC UK

Hi Christine,

Thanks for your wonderful review! We're thrilled to hear you had a great experience with our fast delivery and improved returns process. It's fantastic to know the low return delivery cost and quick notification of your return credit made things even better for you.

QVC Customer Care

Rated 4 out of 5 stars

Ease of ordering and usually prompt…

Ease of ordering and usually prompt delivery

14 April 2026
QVC UK logo

Reply from QVC UK

Hi Janet,

Thanks for your review! We're glad to hear you find ordering easy and delivery prompt. We appreciate your feedback.

QVC Customer Care

Rated 5 out of 5 stars

Great service

21 April 2026
QVC UK logo

Reply from QVC UK

Hi Sandra,

Thanks for your kind words! We're thrilled to hear you had a great experience with our service.

QVC Customer Care

Rated 4 out of 5 stars

I would just like more updates on pre…

I would just like more updates on pre orders. But great price

14 April 2026
QVC UK logo

Reply from QVC UK

Hi Jenna,

Thanks for your feedback! We're glad you enjoyed the price. We'll pass your suggestion about more updates on pre-orders to our team.

QVC Customer Care

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