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Qustodio Reviews 508

TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Considering 203 reviews, most reviewers were unhappy with their experience overall. Many customers found the app to be inflexible and difficult to manipulate, especially when trying to create multiple rules for similar time slots or exclude certain applications from time limits. People frequently encountered issues with the app's functionality, such as time limits being easily bypassed on iOS devices, or the app failing to block unsupported browsers and certain websites, including those with inappropriate content. Reviewers also reported problems with devices stopping reporting, inaccurate usage reports, and the app causing devices to become locked or unusable. The customer service was a significant point of dissatisfaction, with many experiencing long response times, unhelpful replies, and difficulties in getting assistance or refunds for faulty products. However, some customers found the app user-friendly and easy to set up, appreciating its ability to monitor and restrict access to websites and apps, and providing alerts for concerning activity. A few other people also felt that the app worked well for average households with younger children and provided good control over screen time.

What people talk about most

Application

Reviewers highlight ambiguous aspects of app functionality, with some finding it useful for controlling... See more

User experience

Consumers find user experience to be ambiguous, with some praising its user-friendly interface, easy setup,... See more

Product

Clients share ambiguous opinions on the product, with some finding it very good and effective, especially on... See more

Customer service

Users describe negative interactions with customer service, often citing non-existent support, long response... See more

Website

Customers consistently note negative experiences with website functionality, particularly regarding parental... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Great if you want to create routines that are firmly set. Not so easy to manipulate if you want to create several rules to cover similar time slots on different days. We homeschool, and our rout... See more

Company replied

Rated 2 out of 5 stars

This app was recommended by a parent friend to help monitor/limit screentime for our children. However, I found very simple functionality missing, especially for IOS phones. For example, you can't ex... See more

Company replied

Rated 3 out of 5 stars

I have somehow managed to install guidance to control my 13yo's usage of his lap top but frustratingly unable to add his android phone to the parent app. I was able to arrive as 'Allow Now' and after... See more

Company replied

Rated 3 out of 5 stars

It works quite well and is easy to set up. To be honest though, it lacks what I think is the key functionality that these apps need: a time limit which, when reached, allows parents to limit to partic... See more

Company replied


Company details


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2.5

Poor

TrustScore 2.5 out of 5

508 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

It helps a lot in helping my children…

It helps a lot in helping my children not be addicted to their mobiles.

28 October 2025
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Reply from Qustodio

Thank you so much for your kind feedback! We’re really happy to hear that Qustodio is helping your children develop healthy habits with their mobile devices. Your support means a lot to us!

Rated 4 out of 5 stars

Best App in the market but must continue improve

I search others Parental Control Apps in the market and Qustodio is the most completed App. Need to continue improve the App, for example right now is not possible to check the whatsapp messages if the device is apple.
For android already done but not for apple device and also need to strenght the location topic, some times are not accurate or it takes a long time to update

27 October 2025
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Reply from Qustodio

Thank you so much for your thoughtful feedback and kind words! We’re really glad to hear you find Qustodio one of the most complete parental control apps out there. We’re continuously working to improve our features, and feedback like yours helps us prioritize those enhancements. Thanks again for your support!

Rated 2 out of 5 stars

iMac profile monitoring not working

iMac that my son uses is also shared by other users ..Instead of monitoring only his profile , your software is monitoring entire computer making it useless. Calls log is not working. YouTube logs are not correct. iMac and iPhone were shown as locked while they were open.

28 October 2025
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Reply from Qustodio

Thank you for sharing your feedback, and we’re sorry to hear about the trouble you’ve experienced. Qustodio lets you monitor only specific user profiles on a computer, so you don’t have to track the entire device.

We’d be more than happy to help you set this up correctly and also look into the issues with calls and YouTube logs. Please get in touch with our support team so we can assist you further and make sure everything works as expected.

Rated 4 out of 5 stars

Great tool made by parents for parents!

Great tool made by parents for parents!

27 October 2025
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Reply from Qustodio

Thank you so much for your kind words! We’re really glad to hear you feel that way. We work hard to support families, and feedback like yours means a lot to us.

Rated 1 out of 5 stars

child can disable in one click! No customer service!

Sent multiple emails and no responses. A child can disable the app in one click! What a waste of money!

2 November 2025
Unprompted review
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Reply from Qustodio

We're sorry to hear that you aren't happy with Qustodio. Our support team has sent you an email. Please do reply to our request for your details so that we can assist you with this.

Rated 1 out of 5 stars

It's impossible to find way to ask for…

It's impossible to find way to ask for refund. Why it always hidden! Cross links from one resource to another without actual information how to get refund. "Connect to support team" no emails, no phone number, just link to refund policy! Terrible experience. Make it written "for refund call XXX or email XXX".

3 November 2025
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Reply from Qustodio

I’m really sorry to hear about the difficulty you’ve had trying to request a refund. We appreciate you sharing your experience. You can contact our support team directly from the Parent App or through our website, and they’ll be able to assist you with your refund request.

Please reach out through either of those channels, and we’ll be happy to help.

Rated 1 out of 5 stars

Besides counting time and pausing…

Besides counting time and pausing internet .. it has so many glitches on iPhone .. and their customer service is just simple unable to solve their glitches that makes it stressful for parents and useless

2 November 2025
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Reply from Qustodio

We’re really sorry to hear about the glitches you’ve experienced on iPhone and the frustration it has caused. We’d be more than happy to take another look and help resolve the issues — please feel free to reach out to our support team so we can assist you further.

Rated 4 out of 5 stars

I subscribed to another year!

I like the easiness of the app as I’m not very tech savvy.
I like the button for pause individually for each kids when needed. And also to see which apps they’re using throughout the day. I wish it had sight to Snapchat as that’s the devil of all apps in my opinion.

I really like the alert notification, if a child googles something alarming. Really helpful.

I’ve had this app for two years and just subscribed happily to another year as I haven’t found a better one.

2 November 2025
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Reply from Qustodio

Thank you so much for your wonderful review and continued trust over the years! We’re thrilled to hear that you find Qustodio easy to use and helpful for keeping an eye on things that matter. We really appreciate your feedback as our team continues to explore ways to improve coverage and protection.

Rated 2 out of 5 stars

Not worth time or money

This app I thought was great at first for $100 and then after a week I realized it’s nothing but a scam. I’m not getting none of my son’s calls or messages. It’s not blocking him from using his phone. What I need it to do it now overrides it. It’s a waste of money!!

20 October 2025
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Reply from Qustodio

We're sorry to hear that you are having issues with Qustodio not working as intended. Our support team has sent you an email. Please do reply to our request for your details so that we can assist you with this.

Rated 5 out of 5 stars

The fact that my child cannot delete…

The fact that my child cannot delete it, the last time I was on a free trial, he had deleted it but since I paid, he’s unable to touch it. Thank you Qustodio

28 October 2025
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Reply from Qustodio

Thank you for sharing your experience! We’re so glad to hear Qustodio is working well for you and helping you keep things secure. We really appreciate your trust and support!

Rated 5 out of 5 stars

The job actually got done

The job actually got done. I was able to block websites effectively
The notifications are very prompt and good

I was able to add devices also easily

27 October 2025
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Reply from Qustodio

Thank you so much for your kind words! We’re delighted to hear everything worked smoothly, from blocking websites to adding devices and getting timely notifications. We really appreciate you taking the time to share your experience!

Rated 1 out of 5 stars

I can n9t sort my dauthers I pad

I can n9t sort my dauthers I pad. I paid a lot and now nothing is working. I need my money back

18 October 2025
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Reply from Qustodio

We’re sorry to hear about the trouble you’re having. Our team has already responded to your support ticket and will help you sort out the issue as quickly as possible. Please check your email for our reply. We’ll make sure everything gets resolved for you.

Rated 1 out of 5 stars

The child device protection is not…

The child device protection is not effective and constantly fails!

16 October 2025
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Reply from Qustodio

We're sorry to hear that you're having issues with Qustodio's protection on your devices. Our support team has sent you an email. Please do reply to our request for your details so that we can assist you with this.

Rated 1 out of 5 stars

Unfortunately, the application is deteriorating.

Unfortunately, the application is deteriorating. We have an iPhone running iOS 26. Even when I block certain apps, they remain functional. Conversely, some officially allowed apps report errors (probably due to the Qustodio VPN). The app is user-friendly and pleasant to operate. Hopefully, its functionality will improve soon.

18 October 2025
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Reply from Qustodio

Thank you for your feedback — we’re glad to hear you find the app user-friendly! We’re sorry to hear about the issues you’ve experienced on iOS. Some behaviors can depend on the device and iOS settings, but our support team can help review your setup and ensure app blocking works as expected. Please don’t hesitate to reach out to them for assistance!

Rated 1 out of 5 stars

Ruined my daugter's iphone to the point…

Ruined my daugter's iphone to the point of no control and no internet at all. had to remove it.

17 October 2025
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Reply from Qustodio

We're sorry to hear that you're having issues with Qustodio on your child's iOS device. Our support team has sent you an email. Please do reply to our request for your details so that we can assist you with this.

Rated 3 out of 5 stars

Combine daily screen time limit with schedule routines

Hello,
I would like to request a feature or clarification regarding the interaction between Daily Screen Time Limits and Routines (Daily Schedules).
Here’s my current situation:
I set a daily screen time limit of 90 minutes for my child.
I also set a routine that allows entertainment use daily between 3:00 PM and 10:00 PM.
My goal is for my child to be able to access entertainment only within this time window (3:00–10:00 PM), while still being limited to a total of 90 minutes per day.
However, Qustodio currently prioritizes routines over screen time limits, so when a routine is active, the daily limit no longer applies.
I would really appreciate if Qustodio could allow both conditions to work together — for example:
“Allow device use between 3:00 PM and 10:00 PM, with a maximum total of 90 minutes per day.”
This would give parents more flexibility and better control, especially for children who have specific schedules but should still have a limited total usage time.
Thank you very much for your attention and for considering this improvement.
Best regards

18 October 2025
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Reply from Qustodio

Thank you for your detailed feedback — we really appreciate it! Just to note, it is possible to add a daily time limit to a Routine, depending on your setup. Our support team would be happy to guide you through the steps to make sure it works the way you want — please feel free to reach out to them anytime!

Rated 1 out of 5 stars

Horrible

Horrible. Locks devices without being prompted.

19 September 2025
Unprompted review
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Reply from Qustodio

Please contact our support team directly at your earliest convenience so we can help troubleshoot any issues you have encountered with our locks.

Rated 3 out of 5 stars

Works ok, but lacks the most important thing

It works quite well and is easy to set up. To be honest though, it lacks what I think is the key functionality that these apps need: a time limit which, when reached, allows parents to limit to particular apps such as education, communication etc. This is the one thing my daughter wants to help her focus. Instead, we have to use workarounds, like setting up a 'routine' and manually enabling it when her times runs out.

20 October 2025
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Reply from Qustodio

Thanks so much for your thoughtful feedback — we’re really glad you found it easy to set up! Depending on the device, there is an option to set time limits and allow specific apps afterward. Our support team has sent you an email to help with the setup.

Rated 1 out of 5 stars

No end of issues

This is the most difficult appt to install and then customise.
Since doing so and paying $150 you have to pay to be able to monitor your kids phones properly, we have had no end of technical issues with my child’s phone. Eg Internet access dropping out all of a sudden, not able to access apps despite only being on them for 2 or her allotted 30mins. Terrible!!!

22 October 2025
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Reply from Qustodio

We're sorry to hear that you aren't happy with Qustodio and that you are having constant issues. Our support team has sent you an email. Please do reply to our request for your details so that we can assist you with this.

Rated 4 out of 5 stars

So far so good

I've only had this a week but so far so good. I like it better than Bark. Less hoops to jump through, and less buggy. I do wish there was some more capability for iOS. But I guess that's the same for all of these parental control apps.

21 October 2025
Qustodio logo

Reply from Qustodio

We are happy to hear that you are having a positive experience.

We also understand your desire for more iOS capabilities and appreciate your feedback, which helps guide our development. Thank you for the great review!

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