Quoteline Direct Reviews 

6,708
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 497 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff who take the time to explain policies thoroughly and guide them through every step. Many consumers also appreciate finding very competitive pricing alongside efficient renewal procedures that make managing insurance completely hassle-free. However, some customers noted that high administrative fees and unexpected extra charges can significantly increase the overall costs. A few reviewers also mentioned difficulties with website navigation, communication issues, or unhelpful responses from certain representatives. Despite these specific concerns, people generally find the overall service reliable and beneficial for securing coverage.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional during their calls. Reviewers frequently... See more

Service

Reviewers mention positive feedback about service, noting that staff are consistently polite, helpful, and... See more

Customer service

People report positive experiences with customer service, noting that representatives are prompt, efficient,... See more

Price

Clients share positive opinions on price, consistently finding the quotes to be competitive, affordable, and... See more

Subscription

Customers consistently note positive experiences with subscription renewals, highlighting the great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Noah was very helpful, knowledgeable abd patient when i requested an insurance quote recently. We were on the cusp of maybe selling our campervan so wanted to delay renewal until the last minute. He... See more

Rated 5 out of 5 stars

After buying the policy online I needed to make adjustments by phone. The phone was answered within a couple of minutes by an actual UK based employee of the company who was polite and professional an... See more

Company replied

Rated 5 out of 5 stars

We needed to set up insurance cover for our campervan and were referred to Gallaghers by our previous insurers, LV. We spoke to Noah Gilligan who talked us through the quote and took time to make s... See more

Rated 5 out of 5 stars

Excellent service. Moving from LV as they no longer do Motorhome insurance and Gallagher’s were great, very competitive price and call backs came when they said they would. Thank you Noah for all yo... See more


Company details

  1. Insurance Broker

Written by the company

Quoteline Direct is one of the UK's oldest and best-loved car insurance comparison sites with access to many of the country's leading low cost car insurance products. As well as providing cheap online car insurance quotes we also specialise in home ins...


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 69% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(6,708)

389 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful and great prices

Very helpful, got a brilliant price

26 November 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good afternoon,

Thank you for taking the time to leave a 5* review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 4 out of 5 stars

Price was competitive but access to Web…

Price was competitive but access to Web sight a bit unpredictable

26 November 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good afternoon,

Thank you for taking the time to leave a review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 5 out of 5 stars

Pleased with renewal cost.

Pleased with renewal cost.
Only problem was with telephone option recording could not get past that

25 November 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good afternoon,

Thank you for taking the time to leave a 5* review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 5 out of 5 stars

recommend

very helpful and sorted changes to revise cost
cost within what i was expecting

24 November 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good afternoon,

Thank you for taking the time to leave a 5* review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 5 out of 5 stars
Quoteline Direct logo

Reply from Quoteline Direct

Good afternoon,

Thank you for taking the time to leave a 5* review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 5 out of 5 stars

A great company with a people friendly…

A great company with a people friendly website and great quotes.
Thank you Quoteline!

25 November 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good morning,

Thank you for taking the time to leave a 5* review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 5 out of 5 stars

Very helpful & polite

Very helpful & polite, couldn't do enough for me really impressed with the lady

24 November 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good morning,

Thank you for taking the time to leave a 5* review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 4 out of 5 stars

not very quick but sorted the insurance…

not very quick but sorted the insurance out
i would use again

12 December 2024
Quoteline Direct logo

Reply from Quoteline Direct

Good morning,

Thank you for taking the time to leave a review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 5 out of 5 stars

The renewal process was straightforward…

The renewal process was straightforward & easy.
Documents sent
Very good customer/ client experience

24 November 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good morning,

Thank you for taking the time to leave a 5* review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 5 out of 5 stars

Really good company for taxi insurance

Really good company for taxi insurance. Friendly service plus they are the cheapest insurer in the market. I highly recommend

19 November 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good morning,

Thank you for taking the time to leave a 5* review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 5 out of 5 stars

This is the second year with Quoteline…

This is the second year with Quoteline Direct im very happy with them

24 November 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good morning,

Thank you for taking the time to leave a 5* review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 5 out of 5 stars

Ye great quick

Ye great quick

15 November 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good morning,

Thank you for taking the time to leave a 5* review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 5 out of 5 stars

I've been with quoteline for 10 years

I've been with quoteline for 10 years now. My premium has reduced over that time and the ability to renew without hassle is appreciated. I have always had a positive experience when I have called them.

21 November 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good morning,

Thank you for taking the time to leave a 5* review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 5 out of 5 stars

Insurance renewal

I was contacted in good time about renewing my insurance premium. Everything was dealt with in a professional, friendly manner. The new quote was reasonable and I was able to complete the transaction quickly and easily. Thank you.

14 November 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good morning,

Thank you for taking the time to leave a 5* review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 5 out of 5 stars
Quoteline Direct logo

Reply from Quoteline Direct

Good morning,

Thank you for taking the time to leave a 5* review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 5 out of 5 stars

I HAVE NEVER HAD A PROBLEM WITH YOU AND…

I HAVE NEVER HAD A PROBLEM WITH YOU AND WHEN I HAD A MOTORWAY ACCIDENT I COULD NOT HAVE BEEN TREATED BETTER. AND THE CHANGE OVER FROM MY COMMERCIAL MOTOR TO MY NEW CAR WAS SMOOTH AND EASY.

20 November 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good morning,

Thank you for taking the time to leave a 5* review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 5 out of 5 stars

Great service

Great service
Brilliant communication skills

14 November 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good morning,

Thank you for taking the time to leave a 5* review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 4 out of 5 stars

comprehensive

easy to understand and use

14 November 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good morning,

Thank you for taking the time to leave a review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 4 out of 5 stars

Competitive pricing

21 November 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good morning,

Thank you for taking the time to leave a review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 5 out of 5 stars

Very good very quick easy to navigate

Very good very quick easy to navigate

14 November 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good morning,

Thank you for taking the time to leave a 5* review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

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