Received beautifully and securely packaged in good time. Top notch oils - I used the Tea Tree Oil immediately on my toenails and it is having a good effect already. Excellent service and great value f... See more
Company replied
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Review summary
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Beautiful quality essential oils. I love the Sandalwood and Patchouli, but have also been blown away by some of the combination essences - Illuminescence is just exquisite. A company called Star Chi... See more
Company replied
Lovely company to deal with. Lots of info on website about each product and fair prices with different volumes. Good deal for free postage and very securely packaged and fast shipping to Northern Irel... See more
Company replied
Everything I ordered was in the package and in excellent condition. On past orders I have had with Quinessence, while the items have been in their usual good condition, I have had problems with delive... See more
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Company details
Written by the company
Quinessence is a leading manufacturer dedicated to providing the ultimate in pure essential oils, aromatherapy products and natural skincare. For over 32 years, qualified aromatherapists, students, hospitals, clinics and colleges around the world have placed their trust in the high quality products and expertise associated with the name of Quinessence. Unlock natural wellness and discover the world of aromatherapy today.
Contact info
Absolute House, 1 Mill Lane, GU34 2PX, Alton, United Kingdom
- 01530 838358
- www.quinessence.com
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 2 weeks
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An easy and fast transaction
I am happy to find the product I was looking for. Ordering and payment were easy and straightforward. Delivery was fast.
28 October 2024
Reply from Quinessence Aromatherapy
Thank you :)
Reply from Quinessence Aromatherapy
Thank you :)
I value the company’s ethics and…
I value the company’s ethics and standards and good service.
18 October 2024
Reply from Quinessence Aromatherapy
Thank you :)
Would have given 5 stars as do know you…
Would have given 5 stars as do know you from when you were based in Coventry, years ago.
I paid for extra postage to only have a delay of a week, but only informed After I approached to check what was going on!
Should have had my postage refunded. Company should have anticipated demand would be higher than they anticipated.
We have All been here before.
So found the delay off putting!
Royal Mail delivered within 48 hrs of receiving from company 👍🏼
10 October 2024
Reply from Quinessence Aromatherapy
Thank you for your honest review. We did forecast for a 500% uplift in sales but obviously it wasn't enough!
Reply from Quinessence Aromatherapy
Thank you :)
Reply from Quinessence Aromatherapy
Thank you!
Dispatch/Delivery Gone Downhill
I have been a customer of quinessence for years. The quality of oils are very good. However the time taking to dispatch and delivery has severely deteriorated. I used to be able to place an order and it was delivered within a few days ( if next day delivery paid for) my last order I had to chase up as I had received nothing for 10 days it had yet to be dispatched. I have still not received this order yet. I did get a reply from lovely person who said apologies waiting for larger bottles to come in stock and would be another 3/4 days. I said that was fine. I think if orders are consistently going to take some time though they should possibly give better updates without being chased. If service was upto old levels my score would have been 5 as quality still good
2 October 2024
Reply from Quinessence Aromatherapy
Thank you for your honest review. We are having some supply issues, which are impacting certain deliveries. We are working on rectifying these.
Reply from Quinessence Aromatherapy
Thank you!
Excellent company to deal with.
I have found Quinessence to be an excellent company to deal with. Their web pages are very easy to navigate with copious information about their products, the ones I have used are of very good quality. Delivery of orders are prompt and information is given if there is any delay. As an experienced aromatherapist I am happy to recommend them.
22 September 2024
Reply from Quinessence Aromatherapy
Thank you!
not paying postage after buying at a…
not paying postage after buying at a certain price
good quality
19 September 2024
Reply from Quinessence Aromatherapy
Thank you!
Later than advertised delivery
The delivery left your company on the day it should have been arriving.
2 September 2024
Reply from Quinessence Aromatherapy
We're so sorry about this! Please accept our apologies for the delay.
Geramium bourbon essential oil
My parcel arrived later than expected because of Royal Mail. I contacted Jacki who was really helpful and offered to send a replacement.
The oil itself seems very good and has helped hugely with the pain from the shingles that l had
1 September 2024
Reply from Quinessence Aromatherapy
Thanks very much!
Efficient service ease of ordering…
Efficient service ease of ordering online and great quality oils arrived safely packaged to my home
27 August 2024
Reply from Quinessence Aromatherapy
Thank you! :)
Quick delivery
Quick delivery, we’ll packaged and all satisfactory. Would use this company again.
27 August 2024
Reply from Quinessence Aromatherapy
Thank you! :)
Excellent selection of products
Quinessence continues to provide an excellent service. A vast selection of products to choose from with informative articles. Thank you
26 August 2024
Reply from Quinessence Aromatherapy
Thank you! :)
Correct items received in good…
Correct items received in good condition and in good time.
23 August 2024
Reply from Quinessence Aromatherapy
Thank you! :)
Excellent
My order arrived quickly and is helping even more than I hoped it would. My daughter is using it too now so I'll definitely be buying more.
10 August 2024
Reply from Quinessence Aromatherapy
Thank you! :)
Top grade products
This company never fails - always consistently excellent oils and very helpful customer service
2 August 2024
Reply from Quinessence Aromatherapy
Thank you! :)
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