Very unprofessional and aggressive
Very unprofessional and aggressive
I asked for a specific tyre size. They replied saying they had a particular brand – but I didn't realise it was a different size. My mistake – I agreed on WhatsApp without checking properly.
I only noticed the error 10 months later during my MOT. I called them and asked if they could swap to the correct size. They offered a £60 extra charge, which I was happy to accept.
Then they called me back. Instead of helping, they started shouting and swearing at me. Only when he highlighted that I had agreed on WhatsApp to the brand and size they provided did I apologise for my mistake. I admitted I hadn't realised the size was different. He then accused me of "trying a fast one" and continued yelling.
Shouting and cursing at a customer – even one who made an honest mistake – is completely unacceptable. Extremely unprofessional. Would not recommend. Guy also is a racist called me and F Paki. I think the guy is Asian himself I'm not even Asian.
It's an easy mistake to make on my side
255/45/20 they replied they have a michelin 255/40/20 so from one digit it's easy to miss.

